Luxer One

• Free

Last verified 30 Aug 2026

4.7 31864 ratings · App Store

1. 5/5Great fast and improving customer service

   I just need to shout out Luxor One for not being mediocre when it probably could get away with it. What are the buildings going to do, rip the lockers out and start from zero? But Luxor is still really a great service from a user experience standpoint, and also from a customer service standpoint. I just submitted a support ticket for a really expensive missing package that I was really stressed about, at 9pm on a holiday weekend. I expected to hear back on Tuesday at the earliest, would have been totally fine with that. A customer service rep (Joana Marie) got back to me in like 20 minutes, 100% solved my problem and found my package, and I’m so satisfied with the experience. I had some package issues in past and while the customer support was always good, it was never THIS good or easy. Give everyone in that department a raise. I don’t know how to help support the company with my business, as I don’t own or operate an apartment complex, so…I guess if you do own one, just know Luxor One just made me a very satisfied resident here and it’ll be a huge plus for me going forward if an apartment I’m looking at has the Luxor service for their packages. Thank you for coming to my Ted talk.

   xSetYourGoalsx · 30 Aug 2026

2. 4/5It’s okay

   So I would love to give 5 stars, but I just can’t because I don’t always get a text message my package has arrived, which causes issues when they want to charge me for packages sitting over 3 days. If I don’t know it has been delivered than why should I be charged. I can say that customer service has been amazing. I have needed to call multiple times (maybe 6) and all but one customer service person helped me. Most of them went above and beyond to find out where my package was as it was not in the locker it said it was in. So, 5 stars to those people for being awesome. As for the gentleman that told me he couldn’t help, shame on you and zero stars.

   Directhit13 · 30 Aug 2026

3. 1/5Never works and packages get sent back

   Sometimes I get a notification, sometimes my husband does, sometimes neither of us does and our package gets sent back. The app works to open lockers and that’s it (and that’s only if one of us gets a notification). My husband got a notification for a package that was addressed to me first, and I didn’t get an email or a notification from the app. When I opened the app it said hello to both of us, but that we have no packages. The second issue is that we are not home, and after I figured out my login (because you guys did something that logged us out after not needing to for two years) there is no longer the option to hold a package for longer? If this package gets sent back I am going to be on the warpath as it contains very important documents. This is not the first issue I’ve had with this app and I’d much rather take my chances with having deliveries always come to my door. It’s much more reliable that way. I can’t imagine how many issues you have with deliveries to apartments that have several roommates.

   Gnatbuggle · 30 Aug 2026

4. 3/5Can’t Rate It Five Stars

   I would love to rate the app 5 stars. But recently (maybe within the last few months to year) the app logs you out, and you have t log back in, complete the verification process, turn on notifications, and turn on bluetooth. And the app doesn’t make you do that every month or so…it’ll log you out even if you JUST had the app open. There’ve been plenty times when I’ll get an alert that a package was delivered, and I’ll open the app to see who the package is from. Then, when I IMMEDIATELY go to the lockers to retrieve my package, the app will have logged me out, and I have to stand there and complete the log-in/verification process all over again which is so annoying. I can understand being logged out after maybe a week or so of non-use. But kicking someone out of the app when they just used it minutes ago is wild! If not for that, the app would’ve been perfect.

   She Knows Muzik · 30 Aug 2026

5. 1/5Constant issues limit ability to retrieve my packages.

   Several issues, all ongoing for weeks: One is that the app is logging me out several times weekly, if not daily. It then takes me through every onboarding screen and requires me to enter my password. Two is downtime. Often I open the app and it stays stuck on the login screen. I have force quit the app multiple times, deleted and re-downloaded the app again, and restarted my phone. Both issues continue. Today, for the second time in a few months, my package is being held hostage while I am prompted to add a credit card. ***I have a credit card added and it is valid; I know this because you recently charged me for a package I couldn’t get for a few days.*** And finally, I have been trying for about 1/2 hour to re-enter the credit card info Luxer already has and getting “502 bad gateway” errors, timeouts, and cannot log in. I am leaving to attend a funeral in a day and a half. Meanwhile Luxer is holding a package I need hostage…which honestly…is this not illegal in some way since there’s no option to opt out of Luxer? How is this not theft? You manage the handling of deliveries; they are personal property. Some may not be urgent packages, others are. You cannot have this much downtime and this many issues with a service that handles what are at times critical goods. Please: BE BETTER.

   chutoygirl · 30 Aug 2026

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