Your Texas Benefits

• Free

Last verified 30 Aug 2026

4.8 378643 ratings · App Store

1. 5/5Recent Updates Have Finally Made This App Accessible

   The recent update to the app is incredibly better and user-friendly than it was during the height of the pandemic. (I mention this to give the app development team an idea of which update I’m referring to because I’m not sure when it exactly the new version was rolled out. And I don’t know because it was really confusing using the app before. For security reasons, the app logged me out during long periods of unuse— which were frequent because every time I tried to use it to upload documents OR check my SNAP balance, I couldn’t do it.) However, the new interface is so much cleaner and intuitive. Right off the bat I can see my SNAP balance, freeze my card, read my documents from oldest to newest, and immediately determine which benefits are active and which are not. Honestly, the app seems a lot better than the (also updated) website. (Although the update to the website is also way better than it was before, during the height of the pandemic.) I also like that the app developers realized that the phone app NEEDED to be different from the website. The app wasn’t intuitive before because users had to navigate it, with many clicks, as if it were the website. Overall, I’m so happy with the changes made! Hopefully this helps all of us stay on top of renewal deadlines better, and our active benefits.

   smtmrndmdnght · 30 Aug 2026

2. 5/5An old fashioned person opinion..

   I think it sounds better “old fashioned” than old! ;) and for whatever reason, afraid of technology, after many intents for different kind of things. Where I used to fill a paper job-application and submitted in person! I was already getting blocked when heard I need to submit a document... but this app made it so easy!! I thank you. It’s not easy to apply for benefits when I should be contributing and helping others. What is behind to be doing this, is hard to handle, and every other little thing, it looks as a huge one! Maybe I’m the only person who feels like this, maybe not. But I thank the government, this institution and each person involved, like the kind and patience lady that just helped me on the phone, (Mrs. Rose/Rosemary/Rossie?) for making this process less difficult. And whoever created this program/app. Which I think it’s quite kid-friendly, and is what I need to be able to go through. Sincerely, thank you. Cristal Martinez Frank.

   Just Thankful. · 30 Aug 2026

3. 1/5Still have not received my card

   My SNAP benefits were approved over a month ago and I still have not received my card! I’ve called the 211 number & the lone star card number several times. They make it very difficult to get a live person on the phone. I called them last week and they told me I should’ve received my card several weeks ago. Well I never got it! They told me they would cancel that card and send another one. They told me it would be here within 7 business days. Well it’s day 7 & I still don’t have my card!!! I have a family I have to feed! It seems like I won’t ever receive the benefits I was approved for which is why I’m giving them a 1 star review. My application was approved at the beginning of august and we’re already halfway through September!! I understand that sometimes there are system errors or delays in the mail but come on!! At this point, it’s just pure negligence **Update**: After calling around for several weeks informing every representative I spoke to that I never received my card after being approved for SNAP benefits, and requesting a replacement card last Friday that also never arrived, today I was told that ALL of the funds on my card had been spent over the last week!! Why wouldn’t someone tell me this before?! Especially after telling them over & over that I never even received my card?!!! It didn’t raise any red flags that funds in the card were being spent even though I told them repeatedly that I never received it?! This has FRAUD written all over it! I’ll be contacting the state office in the morning to file an official complaint! I am DISGUSTED by my experience with this service!! Stealing funds from people who are in need is just sick and twisted!!

   ronni_B · 30 Aug 2026

4. 1/5I can’t even get past the log in cause a glitch I’m frustrated

   I have things to do, like set up my healthcare plan properly so I can go get an ultrasound for my child, which is what you guys were supposed to be offering here. What did I get? A glitch, I can’t even freaking log in to my account because after I answer my DOB and SSC I am proceeded to the next part of logging in and it says “answer these three questions, you only have one try” and yet...THERES NO QUESTIONS just a grey screen with that writing typed on the top, I closed out and re entered my information again. STILL NOTHING NEW, just the grey screen holding me back from getting my healthcare done. And worse I just got off the phone from the interview she should be calling me soon to see if I’ve uploaded my documents and when I have to tell her there is a glitch and I can’t log in, I’m sure we won’t be able to continue much of the process without it, then I will have to dip into my wallet, and spend money that a young mother looking for help with her healthcare shouldn’t be spending right now, just to get a ride all the way 30 minutes out to use the father of my child’s computer. I need this to be fixed because this affects everything in my agenda and this is supposed to help me not dig me further into my problems.

   Mercedes_delin · 30 Aug 2026

5. 5/5Rude Personnel

   I am so grateful and give this app a 10 stars although you only go to five. Going to any office is so stressful and that’s why you have a security man, such a waste is a pay check sitting at each office. They have no knowledge or acknowledgement or desire to help anyone that walks in the door. Walmart greeters are much more professional. He sat there on his cell phone and when I asked anything, he was bothered. I assume he was chosen because he is big and buff, but you have just a waste of space and money there. A kiosk would be of better assistance and a timer for the amount of time the receptionist has to tend to your questions or just dropping off documents. I drove approximately 8 miles to get there and waited in line 40 minutes only 1 girl was attended to and so I decided to walk out. There is No place to drop off the documents requested of me. There are some of us who understand what is required of us. You have 8+ windows only 2 workers and they don’t have a care in the world to try to assist us. People in line have a question and there should be designated windows for questions and a kiosk for checking in. Get rid of the window people and put them to WORK. Suggestion: get a multicultural/race in every office and definitely place cameras in the work areas and monitor your employees. These are State paid employees and treat us with no respect or empathy or just plain And simple; DO NOT PROVIDE HUMAN SERVICES! “Us” asking for assistance need just that. I walked in, stood in line, 3 guys walk in behind me loud and smell like marijuana so bad! Both my daughters were afraid just to be standing there. Security guy; busy stretching in a tiny chair on his cell iPhone. I will leave the HHS location anonymous because I am 99.9 % sure that all HHS offices in Texas are being run the same way, in this area. Please take visual proof of what I am commenting. The problem is escalating at this point. Thank you and I pray these comments are not taken lightly.

   dianna avalos · 30 Aug 2026

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