BCBSTX

• Free

Last verified 30 Aug 2026

4.8 39928 ratings · App Store

1. 5/5Review of technical support

   I was unable to access my account and the email attached to the account. I have been having horrible migraines and really, really dreaded having to call for help thinking that I was going to have to “jump through hoops” and had put off calling for a couple of days. I couldn’t have been more wrong!!! A wonderful employee of yours named Malika helped me get everything straightened out and it couldn’t have been easier!!! She was so patient and helpful and she’s a huge asset to your team!!! I appreciate your support and will definitely recommend BCBS!!

   TraceyBowers · 30 Aug 2026

2. 1/5Useless

   I’ve been getting this error for over a month! “We can't access your information right now. Please try again later or call the Customer Service number on your ID card.” I deleted the app and reinstalled it, and I get the same error. It doesn’t help that the website is just as horrible. You would think such a large corporation, that I pay thousands into every year, Wod have the technology to allow me to have access to my own data. And calling customer service is a dead end. You will wait for what seems like forever, to get to a customer service representative who seems as if they were not trained well enough to answer basic questions, and have to put you on hold many times to ask somebody else how to answer your questions. Unfortunately, with my employer, I have no other choice.

   Go Amazon! · 30 Aug 2026

3. 1/5Fire the Product Manager!

   This app is horrible! 1) The location finder puts me 2 counties away from my actual location. 2) the search function is clunky, why click search just to type in a search criteria just to click search again? 3) once I get a search result with a list of providers, the “call now” button does nothing, takes me to a blank page with the “done” button in the upper left corner, no other option other than clicking “done”, which takes me ALL THE WAY BACK TO THE WRONG LOCATION! Start the clunky search process all over again. 4) don’t click the directions button either on a search results page, this too will wipe the search results away. 5) don’t leave the app to call or look for directions, this too will wipe your search results away! BTW, I’ve delivered half a dozen successful software products to market and understand the importance of a positive user experience, I would have fired whoever designed this app!

   Coredominator · 30 Aug 2026

4. 3/5Broken app, Worse support

   UPDATE: The app is mostly functional for me now. The coverage section is still iffy and I can’t see individual deductibles, but everything else appears to be working. Nice to finally add my insurance card to my Apple wallet after over a year of issues. Knocking off two stars from 5 for the remaining issues and the issues I had with support. OLD REVIEW: This app is almost completely broken for me. The only portion that works is the claims center. Everything else throws an error, so I am unable to even view my medical card in the app or my coverage. I’ve tried contacting the support email on FOUR occasions now. Each time I have gotten no response or a single follow up email asking questions and no further follow up after I provide answers. Each email response has the same signature and name, so it feels like it’s one person providing support on this that may or may not respond.

   Slicerax · 30 Aug 2026

5. 4/5BCBS Insurance has been great for me & my family

   I am thankful for Blue Cross Blue Shield Insurance that we have. I assume the BCBSTX Insurance we have is a blessing through the company my husband works for and thank the good Lord for it. There is a few things I would like to be better; Lower out of pocket, these days with all that’s happening, it is difficult too pay that much out of pocket every year. Prescriptions, why are we only allowed 2 places, CVS & Express Scripts? And our CVS is so short staffed, we have to wait and wait wand wait. These 2 places makes it difficult for people to get some of their medicines the doctor prescribes and you have to go back to the doctor for them too rewrite a new one. (It’s happening to me right now). Let us go to whatever pharmacy or at least add some more. We like the little mom and pops places because they seem to care more and know who you are when you come in. Walmart NO!!! I know Physical Therapy is too much as well as the chiropractor. Especially when the doctor wants you to go 3 times a week. I like we have our own Accolade contacts to help when needed. And again there are some good insurance companies and some bad ones but like I said, I guess our BCBSTX has been good because of the company it’s through that my husband works for.

   LeLe68! · 30 Aug 2026

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