BCBSM

• Free

Last verified 30 Aug 2026

4.7 78948 ratings · App Store

1. 5/5Customer Centrix

   This change from Express Script has not gone well for myself. January: received Optum notice to long in. Followed instructions 3 hours later no success! I was told there was a problem with two members in their system had same ID (user name), I was locked out after several try’s. Called BCBSM, seems you guys had no answer, referred me to Optum, couldn’t get through the Optum AI phone system! Left message Optum called back 2 weeks later. Today: fOne hour ago tried to log into Optum, still locked out! Called the number listed for help, spoke with Christian, pleasant enough guy. He said he unlocked my Optum account. He sent me an email to go into BCBSM website, 1. Choose “coverage” 2. Choose “prescriptions “. I got into BCBSM website, first off I am asked to pick a plan!?? I already have a plan! Before I represented BCBSM in my agency I was a system analyst these instructions are a nightmare. This must be a nightmare for your agents unless of course I am the only client having these problems!

   Lewie Jr! · 30 Aug 2026

2. 5/5Review of coverage and responsiveness

   I couldn't be happier with the availability of help, quality of help, and overall and specific coverage provided by my plan with blue cross blue shield medicare advantage plan. My insurance coverage exceeds my expectations especially when compared to what I thought was reasonable coverage that I was on previously through work. I also appreciate how proactive the services are including recommending and sending applicable tests that I can do at home with no cost to me. Also my results from take home tests came very fast and shared with my doctor so I don’t need to remember to do that myself. Finally they worked closely with my physician specialists to help qualify me for quality of life treatments. Steve Armstrong

   Strong137 · 30 Aug 2026

3. 1/5Phone Service

   When I call for help, I get prompts that I don’t want to hear. Then it asked me if I want to hear it again. Why would I when that’s not the reason I called. Let’s just get down to business and not ask give me “commercials” for your services. Then it plays a “commercial” for behavioral services and asks me if I want to be transferred. Then it transfers me anyway when I say no. Now because the phone props are driving me crazy, I may need the services. Is that why you put it in there? So now they transfer me back into the system and I have to go through the whole process again. I want to order two ID cards for the next year but I don’t get a person. It orders it through the automated system and then wants to end the call. Now I have to go through more stuff to try to figure out how I’m going to talk to a person to make sure next year‘s cards are ordered and not this year‘s cards. Hire actual people as operators so they can answer the phone and transfer me to where I want to go. What would be a two minute phone call with a human being took me 15 minutes with your automated system. What a waste of life!

   Hire People Not Computers · 30 Aug 2026

4. 2/5Poor app performance and no Apple Wallet integration

   The app performance is bad! After clicking login on the app, it takes forever to complete and take me to the main screen. Long enough for my phone to fall asleep and lock if I don't touch it. Often I give up in frustration waiting for the app to load. Also, make the insurance card available to load into Apple Wallet! I should not be subject to a slow loading app, that may never actually finish loading after login, and is dependent on an internet connection/cell signal, just to view my insurance card. It should be instantly available for me to view in my Apple Wallet. Several times, when needing to produce the card at a doctors office, which never seem to have a good cell signal for some reason, I stuck standing there waiting and hoping that the app will actually load so I can get to my insurance card. Many times I've had to give up and attempt getting it through the BCBSM website, which also may not work due to a poor network connection. If it was in my Apple Wallet I wouldn't have to deal with or worry about any of that. Allowing my insurance card to be loaded into my Apple Wallet and and fixing the performance issues would greatly improve my overall satisfaction with the app and my view of BCBSM. Other than that, when I can actually use the app, it does everything I need it to do and I'm generally satisfied with it. It's just those two, in my view huge, issues that need to be fixed.

   Eric536C75747A · 30 Aug 2026

5. 2/5Decent App, but Will Not Let You Paste Usernames or Passwords

   I use a password manager to generate and remember strong passwords for all my accounts, and the BCBSM app does not provied an integration with it. That's an annoyance, but most apps don't honestly, so I'm used to going to my password manager and copying and pasting the password as a workaround. But the BCBSM app doesn't even let me do that. The text buttons ("select all", "paste", etc.) do not work; tapping them does nothing. Have you ever tried switching back and forth between two apps to manually type in twenty random characters, some of which are symbols, and all of which gets hidden Remembering your place is not fun. The app is nice enough when I am logged in, but every once in a while it logs me out for some security reason or another, and after that I can't be bothered to use the app since it's so much easier to just go to the website on my iPad or wait until I can use the laptop at work. Fix this, and my review will go to at least 4 stars.

   aguazales · 30 Aug 2026

Privacy

• Data Not Linked to You — Analytics — Identifiers — Device ID Developer declared
• Data Not Linked to You — Analytics — Usage Data — Product Interaction Developer declared
• Data Not Linked to You — App Functionality — Identifiers — Device ID Developer declared
• Data Not Linked to You — App Functionality — Identifiers — User ID Developer declared
• Data Not Linked to You — Identifiers Developer declared
• Data Not Linked to You — Usage Data Developer declared

Accessibility

No accessibility labels collected yet.