Your Texas Benefits

• Free

Last verified 30 Aug 2026

4.8 378643 ratings · App Store

1. 1/5Still have not received my card

   My SNAP benefits were approved over a month ago and I still have not received my card! I’ve called the 211 number & the lone star card number several times. They make it very difficult to get a live person on the phone. I called them last week and they told me I should’ve received my card several weeks ago. Well I never got it! They told me they would cancel that card and send another one. They told me it would be here within 7 business days. Well it’s day 7 & I still don’t have my card!!! I have a family I have to feed! It seems like I won’t ever receive the benefits I was approved for which is why I’m giving them a 1 star review. My application was approved at the beginning of august and we’re already halfway through September!! I understand that sometimes there are system errors or delays in the mail but come on!! At this point, it’s just pure negligence **Update**: After calling around for several weeks informing every representative I spoke to that I never received my card after being approved for SNAP benefits, and requesting a replacement card last Friday that also never arrived, today I was told that ALL of the funds on my card had been spent over the last week!! Why wouldn’t someone tell me this before?! Especially after telling them over & over that I never even received my card?!!! It didn’t raise any red flags that funds in the card were being spent even though I told them repeatedly that I never received it?! This has FRAUD written all over it! I’ll be contacting the state office in the morning to file an official complaint! I am DISGUSTED by my experience with this service!! Stealing funds from people who are in need is just sick and twisted!!

   ronni_B · 30 Aug 2026

2. 1/5Pathetic App

   And again I'm writing another review because as much as I have reached out or wrote reviews there are no changes. I write down all my passwords to make sure I'm putting in the correct one. As usually it says the password is incorrect even though I know it's not then it tells me to change password since after 2 tries it locks you out. Every time I create a new password as it tells me to do so it again tells me there is a system error and doesn't let me change my password!! I am getting extremely frustrated with this app Everytime I try and log in it does the same thing everytime there is no one I can speak to no place I can call and tell them the problem. This app doesn't even deserve 1 star i give it a zero rating And that website they give you to tell them about the experience that they provide does NOT WORK it just sends you to the same app but in website form there is no one you can speak to. The only way I can check my benefits if I call so there is no point of this app if I can't be checking. Most useless app I have ever ran into don't even bother downloading it or stressing over it! Biggest waste of time!!!

   katie46786642678976 · 30 Aug 2026

3. 1/5Very bad at reviewing information I sent in multiple times

   I was asked for documentation in December 2023 and January and February 2024. Although I submitted proper documentation each time it was asked for I received a letter saying that they did not get the documentation. Additionally, I called and spoke to a representative no less than four times and walked them through the documentation to show them exactly where the information was. I was also asked to provide my sons Social Security number no less than three times, which I gave to a representative over the phone. Three times. Just last week, I was asked to submit the information again, but to also attach a letter, explaining what the document was and where to find it on the document. I was also asked to circle the area where the information was on the document. It is already humbling enough asking for help- there were even a few times where the representative had a very entitled attitude and rude responses to me. It is very frustrating, as I am trying to get back on my feet, yet no one is actually reading the correct requestedin formation I submitted multiple times.

   notagoodapp1 · 30 Aug 2026

4. 1/5Insanity

   It’s absolutely crazy how much they expect you to send to them on a repeated basis, many times things that aren’t applicable at all, and have already been reported and taken off of your case and you have to go through so much trouble to get these things for them because if you don’t, they will literally just cancel your children’s medical insurance. On top of that as you are trying to get these multitudes of documents sent in that they have just received 4 to 6 months prior, you constantly run into system errors, whichcaused so much of the work that you have already put into too just go out the back door and you have to restart because again if you don’t get those documents in by the specific date that they are requesting, usually about one week after you have submitted your application, which is almost impossible to get all the information they are requiring from any employer within that time so after you’re done, begging all the employers to get that information which again isn’t even valid anymore, then you get system errors. On top of this you called 211 for help and there’s only so much they can do to help you because ultimately they are not the ones who are doing your case. So they transfer you to thepeople who work on the case and you wait one hour to one and a half hours to speak with someone just to instantly get hung up or disconnected from. I guess they think that because we are low income or poor we have nothing better to do with our time then try to fight with their system that you would think they could fix, considering it’s the state. It’s pretty sad that this is the system they have for people to have to work with and so many people do not have what is needed in order to go around all these obstacles and jump through all these hoops. I think they do this on purpose so that people get kicked off these programs whether they try or not because the system itself is out of control and ridiculous!!

   Constant Pain in the App · 30 Aug 2026

5. 5/5An old fashioned person opinion..

   I think it sounds better “old fashioned” than old! ;) and for whatever reason, afraid of technology, after many intents for different kind of things. Where I used to fill a paper job-application and submitted in person! I was already getting blocked when heard I need to submit a document... but this app made it so easy!! I thank you. It’s not easy to apply for benefits when I should be contributing and helping others. What is behind to be doing this, is hard to handle, and every other little thing, it looks as a huge one! Maybe I’m the only person who feels like this, maybe not. But I thank the government, this institution and each person involved, like the kind and patience lady that just helped me on the phone, (Mrs. Rose/Rosemary/Rossie?) for making this process less difficult. And whoever created this program/app. Which I think it’s quite kid-friendly, and is what I need to be able to go through. Sincerely, thank you. Cristal Martinez Frank.

   Just Thankful. · 30 Aug 2026

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