Qatar Airways

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.7 47114 ratings · App Store

1. 1/5NOT the Ideal Airline App

   This is definitely not the poster child for a fully functional airline app to be considered an app you should not travel without. I can live without it. First Qatar Airways still lacks some basic technology advancements that enable a full and rich app experience. No straightforward live bag tracking, no digital boarding passes. Yet. In 2025! The booking tab is very buggy and temperamental. I have not seen this part work flawlessly consistently. Now it shows you something, then it does not. Sometimes it just downright freezes. The Privilege Club tab is also temperamental. It does not show the most updated whatever it’s supposed to show. Other times it works as expected. I travel across the globe and I would say I will not travel abroad without say American Airlines’ or Delta’s app. They are my central command stations. Not this one. I still have to depend on full web browser to get what I need done. I would have more usable data in my Flighty app than Qatar Airways’ app. The Support tab with the chat interface is one of the most useless portion of this app. It’s probably just bloating the app, but it does not keep one connected and they disconnect in a heartbeat when they don’t hear from you in 5 seconds. This app needs to go back to the drawing board. It includes a number of features that do not need to be in the app, nice features but not the must-haves. The real must-haves are not there either because the app designers neglected them or they do not have the technology yet.

   My iTunes (US) · 28 Aug 2026

2. 1/5The worst customer service

   I see the reviews Shows 5 star I try to travel with Qatar Airline there’s no customer service available at lax airport treat customer like the stone ages , this company needs a shakeup in their management and customer relationship to provide faster customer service and a valid phone number in the USA ( if you have an issue you have to wait tell all the passengers Bord & then the customer service person tell you will help you in customer service in the ticket station , you go to their customer service station you will find 300 people in line in front of you with their luggage You have to wait till your term you get to desc for help the manager leaves you and go help other customer with their luggage and never come back you request your luggage you have to wait 3 hours tell they provide it to you and all this you stuck in deferent airport you have to book your ticket back where you start your flight at your own expanses all this and I been trying contact customer service for one hour now and still waiting bad customer service They should be stopped from operating in USA if they don’t provide better customer services to meet the consumer service.

   the worst of worst · 28 Aug 2026

3. 1/5Worst airline and useless app

   Airline customer service is nonexistent! This is the third time I’ve flown with them and will be my last! Flew from Doha to Dallas and had to go to the chiropractor the next day because the seats are like sitting on a board for 16 hours! I had taken shorter flights with them and thought they would have better seats ford international flights, they don’t! Some reason there are more small children on this airline than any I’ve been on. It looks like you been to a frat party as you leave the plane! I tried for two weeks to upgrade my seats prior to flight but could not do it over the app or online. Spoke with customer service and was told they were full. The trip back I couldn’t check in with the app had to check in with gate! While at the gate, another passenger and I asked for an upgrade. She said they had 2 available, we said we wanted them! She said $1450 cash only! I only had a few hundred cash on me! Same with the other guy! I checked with the purser on the plan and he came found me just before take off and said they had 4 upgrades available for $1450 cash! He said they couldn’t take a card on the plane only at the gate😳😳

   Boomer031 · 28 Aug 2026

4. 1/5Do not provide hotel accommodation even after having over 20 hours layover

   This airline does not provide complimentary hotel even after having over 20 hours layover in Doha. I talked with the staffs on front desk and customer service agents but they refused me giving the hotel even after having 20 hours layover in Doha. I asked the reason and they said since you didn’t request the hotel 2 days before your departure. Ok, that is my fault because most airlines provide hotel voucher at the hotel desk and i thought this airline does the same. I then requested any lounge or food accommodation then, since the layover is too long and they said no but what i can do is book a hotel that is around $600 per night. The hotel price per night is half the price of the ticket. I said i will go out and come back before my flight and they said no you don’t get the transit visa either. Basically they put me in the jail of hotel where they don’t provide any service and don’t think they must provide any service to their customer. So, I would say big NO to qatar airways moving forward. I prefer Turkish Airlines over this airlines.

   Hsharhha · 28 Aug 2026

5. 1/5Horrible App

   For some reason I assumed the App would match the plane and its services (which are great). Yet, ironically, for an airline that claims to be the best in the world, such a poor app is a disgrace and truly takes away from the wonderful experience onboard! It keeps facing technical difficulties and whats up with the OTPs! My online banking app doesnt do this and it involves my savings😀 Its an airline account so please chill! I cant change a booking because i keep getting session expired then i need to login and enter the OTP! 20 times to get a simple thing done! This 4.7 rating is clearly not authentic! Ur app is definitely not as good as ur plane and clearly its a common complaint after reading the reviews! Fix it or i guess ull lose many customers including myself! And one last update: clearly the app doesnt reflect reality! Im at the airport and the flight is delayed but the app says boarding😂 its clearly programmed to project what should happen not reality which is misleading & disastrous! How about u contact the dude that did the Emirates app or every morning wake up and study it😂 i think an elementary school graduate worked on this app😀

   gigsyyy · 28 Aug 2026

4.3 67863 ratings · Google Play

1. 5/5

   good services

   Imran Tariq · 31 Jul 2026

2. 4/5

   نتمنى اضافة سامسونج باي

   غراس- GHIRAS · 31 Jul 2026

3. 5/5

   check the hotels, lounges at airport and destinations package

   Mateus Ferraz · 31 Jul 2026

4. 5/5

   I love this app and QATAR AIRWAYS🥰

   VINCENT SORIANO · 31 Jul 2026

5. 1/5

   if you use this app and anyhow your payment doesn't proceed or you have to do check out once again then app got to know that you want this ticket and then the price of the trip will be increased like you have to cancel the whole plan. & I have talked about this issue to customer support while it was happening and they said you have to pay the amount which will be there. & this is true real event

   Dipen Patel · 31 Jul 2026

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