Air India: Book Flight Tickets

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.7 45043 ratings · App Store

1. 5/5Luggage handling

   The checked in baggage has not arrived. The ground staff are clue less providing misinformation and are of no help and were evasive. Had to wait for 2 hours to file a missed bag complaint. There were only 2 persons handling the complaint and the people waiting to file a complaint are too many. After coaxing to provide more service assistants and waiting for two hours complaint could be lodged. Next morning the number provided to call to enquire was disconnected and the other number, there is no response. We still don’t know where is our bag and the app is of no help. Lot of international travellers had to wait in line for too long and either missed their connection or had to hurry up. Our international connection is today and we are in a hotel in aerocity Delhi and not sure if we get our bag before we leave. This is is not the service we expected of Tata group of companies. They always stood up for their clients and were trustworthy providing truthful information. If this sloppy attitude and service is the norm, I am sure that Airindia will pretty soon soon has to wind up. I sincerely hope the CEO take notice of this and change culture, behaviour and attitude of the airline employees and service the clients better. All the best

   No name tourist · 28 Aug 2026

2. 3/5In need seriously improvement.

   Frankly speaking I’m baffled given this is an India APP. India apparently from various articles I historically read, have some of the world’s best APP developers/APP support/software developers and tech supporters yet the APP at best is simply average... it’s ordinary, hard to navigate. Passengers should be able to upgrade online easily, it’s currently challenging. You receive a confirmation number... then later an email titled KYC reject explaining why the APP rejected your purchased upgrade!? Additionally we should be able to change the frequent flyer program online on the APP. Currently the APP notes to call center for assistance. I called, I emailed and no one seems to be able to assist. Their only solution which is unacceptable is to change the frequent flyer program upon luggage check in at the airport. However how does the airline upgrade by status if one cannot enter the proper star alliance frequent flyer number? My flying returns is a new account, less than a year. You would never know by looking at my profile if I am global service, silver and/or gold status.

   Leti Snow · 28 Aug 2026

3. 5/5Much better

   I have had terrible experiences when trying to book tickets online via Air India full website let alone the mobile app. This time I was able to book tickets via mobile app with just one error (which was at the last step of making payment and forced me to repeat the whole process all over). I am still giving 5-stars to AI because I had such a low expectation from AI (in terms of digital experience) so being able to successfully book a ticket online was nothing short of a miracle given your history. Well done! Keep trying.. you have a tons of opportunities in all departments.

   Desi SP · 28 Aug 2026

4. 1/5Why was my upgrade downgraded?

   I must’ve called your customer service 12 times to try to upgrade my flight… I was told it couldn’t happen over the phone I had to go to the airport to upgrade it. I was told I could go to the airport a couple of days early to upgrade it. I went to the airport two days before my flight, which was yesterday, I took a taxi to CJB. It was more than an hour each way. I get to the airport to upgrade my ticket and they tell me I cannot upgrade it until the day of my flight. Then the customer service agent called the manager and the manager said I could do it online.. I was able to upgrade online yesterday and now you sent me a text saying my upgrade was denied. I want to use the business class lounge at CJB and I hope you’re going to let me do that. My bags are too heavy for economy, but they are not too heavy for business class I better not be charged extra for my luggage. Because I don’t see any refund for my downgrade at all. All in all, I am very unhappy with Air India at this moment. Kathleen Martin

   Katyk1363 · 28 Aug 2026

5. 2/5App and website glitch caused confusion

   I booked a bassinet seat for 20 hour flight for my infant things were fine but when I tried to add wheelchair assistance it asked me again to select seats in which my existing seats were not an option so I canceled my request, little later I reached out to customer support to assist me for wheelchair support then I got to know there is no seat for me and they are saying I deselected and the lady suggested to select another seats incase I don’t want to miss my next day flight, so without any option left I choose a seat, Now in different pages of air india website and air india app it is showing different seat numbers (my old and current seats)This confusion bothered me so much, I reached out to different customer support people for confirming my seat numbers everyone said my seats number got changed but while check in the flight they gave me my old seats

   InfantMother · 28 Aug 2026

4.6 165818 ratings · Google Play

1. 1/5

   very buggy

   SanjayD · 31 Jul 2026

2. 5/5

   easy app to use

   Steven Shafer · 31 Jul 2026

3. 1/5

   very buggy and slow app like allnof air india

   Vivek Mohile · 31 Jul 2026

4. 5/5

   superb

   Salam Bafaraj · 31 Jul 2026

5. 1/5

   Good luck,if you have to travel Air India don't waste you money on Business class, go economy, only difference is the seat, nothing else First and last time. Worst business class experience ever.I travel alot. Delhi check-in awful staff, business lounge, what joke. The flight, smallest seating, food vile and service haha. The customer support are morons. They changed my flight, after 5 emails they are incapable of changing my seat, even though I have paid for it. Endless generic unhelpful emails

   Ben · 31 Jul 2026

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