Singapore Airlines

• Free

Last verified 28 Aug 2026

4.7 43163 ratings · App Store

1. 5/5Singapore *always* gets me Home

   It’s been now twice since US airlines have left me out hanging to dry — and each time, Singapore Airlines has taken Home and back. I’ve been making trips to my second home, Malaysia, since I was a child. It was only in the past six months in which a particular airline has either A., A poorly planned itinerary, or B., airlines tickets with myself and my 10yo son were booked on two different flights. For A, I received a call stating that I need a visa to enter Japan, so I had to burn the ticket. I used Singapore Airlines to get me Home the first time. For B, I got to Narita and had a transfer in Haneda. Got to Haneda and they informed me my son’s ticket and my ticket weren’t reissued at the same time, so my ticket was canceled and his we had to miss the flight. So there I was again, stuck — again, both times, I’ve used this phone app to make booking so painless and SQ was able to save my vacation. Nowadays, I don’t even care about the burned tickets; I will NEVER EVER use another US airline to get me to Asia. Thank you so much! Beautiful application with slick feel. As someone in IT with 10+ years experience — this is how it’s done. Everyone else take note, as all integrations work seamlessly. No lagging and infrastructure is tip-top.

   ghaffar23 · 28 Aug 2026

2. 5/5Mobile App is extremely buggy

   I tried to check in on my ticket flight. First time app says my reservation is not ticketed, then I tried again, it says check-in cannot be completed, yet it sent me an email that check-in is confirmed. 4th time it finally happened - who has the time to fiddle with the app so many times? It does not give a clean and satisfactory user experience, Nor inspires much confidence for future use. And when I tried to generate the boarding pass, the app returned saying it had problems sending a boarding pass, yet I received an email with my boarding pass - what gives? This really does not inspire much confidence on the world’s best airline.

   vickums · 28 Aug 2026

3. 1/5Lvic36

   Singapore flight was fine but the way they handled us last May, leaves me selecting other airlines. We booked our flight through Singapore airlines. They put us on Alaska airlines for the first part of our trip. We were to catch a connection in California which was then to bring us to Singapore. Alaska was running 15 minutes late. I contacted Singapore air and Alaska air. They assured me I would make my connections. However, when arriving in California, both Alaska air and Singapore air did not offer any assistance in getting to our connection. We arrived to the gate 15 minutes before flight take off but because they closed the door, we could not board. Singapore gate attendant was rude and told us we needed to sleep in the airport and they would get us on a flight the next day. It was our 40th Anniversary and we were to be in Australia to care for our grandson while my daughter was in labor. Singapore air didn’t care. They refused to allow us on the flight, which sat st the gate an additional 10 minutes while we were sitting right there. They refused to assist us in getting a place to sleep. Finally, Alaska air offered to put us up for the night. We did not book through Alaska air but they were the one who came to our help. Singapore air, who the entire booking was through, did nothing. Gate staff was very cold and rude. We will not fly with them again

   lvic36 · 28 Aug 2026

4. 1/51 star when it could be 4

   The fact that their chat service doesn’t allow autocorrect and thus troubles you to correct spelling all the time is extremely frustrating. Despite having told their customer service to raise this with their app developers multiple times for the past 24 months, they haven’t done anything with it and it shows me, that SQ doesn’t care about wasting its travellers’ time and has no problem with this nuisance. It’s 2023, how can you not have corrective spelling on your live chat is beyond me. It’s the most basic thing. Additionally the app continues to crash when staying in the live chat for over 10-15 minutes. Had to start the same conversation over 3 times. Luckily I gave the last agent my number in case the app would crash (which it did!) so she could call me (which she did). Also can’t seem to login on the app since a few days. The Face Recognition gets activated, but despite it saying it’s OK, it not OK, as I cannot see my Account Details. 1 star for that. Otherwise potentially 4 stars.

   CTO2025 · 28 Aug 2026

5. 5/5Need to completely restructure the app

   What is the purpose of the app, when every time I need to manage my bookings (as a Solitaire PPS member, I have multiple bookings), I am transferred to the local country website in the local country language where I have to re-login to the local website for EACH and EVERY request. My preferences are clearly in English so how am I supposed to understand the local languages of the local websites?!? This is ridiculous. Terrible experiences with this updated app.

   Rayzor15 · 28 Aug 2026

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