OptumRx

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.7 145721 ratings · App Store

1. 5/5Optum Rx Mail Order Pharmacy

   Is a great way to avoid trips to drop off and pick up prescriptions and maintain authorize refills that my Doctors prescribe. They will also attempt to reach out to my Doctor when it's time to refill a prescription that doesn't have any refills left. The pharmacist can not fill a prescription without a doctor's order. And sometimes they need us to call our doctors to order more refills. And if our doctors don't supply the order then they are not able to fill it. But Optum Rx pharmacy keeps up with the time a refill is needed so that we don't run out of our maintenance medications, and that's a good thing. Local pharmacies don't. Most times they don't notify you when your prescriptions are ready for pick up. At least my doesn't. I have to call them to see if they have received an order from my doctors and when it will be ready for pick up. And even if the drug is an antibiotic or server pain medication I don't receive a call or text message to let me know that my prescription is ready. But using the mail order pharmacy is not a good choice for any prescriptions less than 3 months or 90 days. And my doctors usually will add 2 refills. So there you have it. Optum Rx is a very good choice for home delivery medications.

   scan perfect · 30 Aug 2026

2. 4/5Very poor website

   Update - believe it or not they actually made the website, and app less useful. Now the two pieces of software don’t even have the same info. On the website you can’t find what info you want. I wanted to look up one med I needed to refill. It only showed one of my meds, not all of them. It showed the order as ready to ship with a due date 3 months ago. The app showed all the meds and let me order the one I wanted, but I couldn’t sign on to it directly through the app. It kept telling me the name and password were not on file. It was the same one I used to sign on the the website with no problem. Luckily you could switch to the app from inside the website which is what I did. That link signed on just fine. As always OptumRx has the worst software, most buggy, next to useless stuff I’ve ever used, and I am no newbe to computers. Please, please put some effort into fixing your software so it is intuitive, user friendly, and consistent between platforms, please. I have no choice but to use your service so I am stuck with it and have to fiddle with it or call every time I try to place an order. Old review post - Even though they have updated and changed their website repeatedly it is still far less then perfect. Very slow to load, slow to update info and find searched items. Process is lacking. It is somewhat better with last update but still presents problem navigating the website.

   Buddyroe153 · 30 Aug 2026

3. 1/5total crap

   after my first order (which was more expensive than the pharmacy) i canceled everything on the app. it still tried charging me and giving me a prescription when it was time to refill- i called the number on the back of my card… i got transferred because the number on the back of the card is not for optumrx mail orders, even though the optumrx app states call the number on your card. i talked to an individual and they said they canceled everything and turned everything off. they didn’t- called back and did the song and dance… this person stated they also turned everything off. they didn’t. today i woke up to an email stating my order was shipped and i would be billed x amount. which is ridiculous because i talked to two people to turn everything off and unlink my hsa card after i turned off everything and removed all medications from home delivery. so i call again, and get transferred- this time i got an out of country call center… and they stated they cancelled the order and that i would no longer receive any communication from optumrx. so ridiculous!!! i wish i never tried this company- it is cheaper and easier to just go the 5 blocks to my local pharmacy and support a local business. if we do not support our local pharmacy and they go out of business what will we do when we get a prescription we need NOW, TODAY, not whenever the mail order company can get around to it and ship it. if optum rx reads this- your mail order stuff is terrible and i want off all lists!!! stop charging me!!!

   xXrandompersonXx · 30 Aug 2026

4. 2/5Login broken rendering app useless and suspicious reviews

   Ever since iOS 12, the app has become unusable. I decided to wait 2-3 weeks after the system release, before writing this critical review; in fairness to the developer giving them time to fix the log-in issue. Apple gives developers ample time (usually about 6 months) with their beta program to fix any issues before the launch of a new operating system, so it’s pretty shameful if your app has major issues on release date. Considering this is an app that many people rely on for their health, it makes it all the more shameful. I have not been able to login to this app using the fingerprint scanner for weeks. It’s not a systemwide problem, as all my other apps with fingerprint security logins work fine. When the app works, it’s provides the pertinent information needed, however the user interface is not very intuitive, and sways away from most of Apple’s good practices design standards. It’s not accessible and does not take advantage of Apple’s system-wide text resizing, which is imperative for people with poor or low vision. We should expect more from a company which we choose to safeguard our health. I couldn’t help but notice recent extraordinary amount of 5-star, one-sentence, generic reviews. Appears very suspicious. It’s possible these reviews were written are by positive individuals with little to say, or maybe they are fake reviews paid for by the developer, however that would violate Apple’s rules.

   buzzdc · 30 Aug 2026

5. 4/5Great idea, execution is still problematic

   Covered prescriptions work well, just like they did in the pre-app era. The uncovered prescriptions are still easier to get at my local pharmacy. (The local pharmacy is defiantly not trouble free, they fail to inventory non covered expensive medications all too often. Then they appear to make up excuses. ) When ever I try to order uncovered medications, in this OptumRx app, at “cash price” the system fails completely. by this I mean I get an email or phone call saying there’s a problem, I call, we resolve the issue ( it is always “This is an uncovered prescription so we will be charging the street price”, I tell the it’s ok I have been ordering this uncovered prescription for years and paying with my credit card on file, but i Often get a second email, or call, we resolve it Often identically, then I wait wondering if I will get another call or email. Eventually I get the refill. Although apparently when they must call my physician to renew the prescription that adds more cycles of “oh yes i see the prescription was renewed. The system fails on cash price uncovered medications like Staxyn, and Seldinifil. It woks fine for regular medication. I like the improvements, but for my needs it is failing half the time. It is especially puzzling since these medications are marketed so heavily and they are costly you would think OptumRx would work harder to make the experienced memorable in a positive way. Surely we all understand there are other options out there. Once I had to call my insurer and we called OptumRx to get the prescription filled. The experience feels like OptumRx really does not want my uncovered prescription business. If that is the case please tell me outright so I cam make other plans.

   Burt Pierce · 30 Aug 2026

4.3 54840 ratings · Google Play

1. 5/5

   App is fully featured and easy-to-use, though biometric requires periodic reestablishing. I am elderly and not technologically astute, and new to OptumRx, but I had no difficulty setting up and following my first OptumRx prescription. I called for assurance that all was in order, and the pharmacy back office was professionally courteous, caring, proficient, and reliable. I am very satisfied, with caveat: Home delivery not suitable to prescriptions whose efficacy is destroyed by extreme weather.

   William · 1 Aug 2026

2. 1/5

   In-app chat has been down for over months. The OptumRx direct phone number is conveniently missing from the app, and it's also not on the back of my insurance card, so I have to call the main United number and get bounced around like a ping-pong ball to take care of my prescription issues (which can't be handled by the app). It's always something with this mess.

   Mazele Skeitterbrün · 1 Aug 2026

3. 1/5

   Constantly getting the message "unable to process" and to try again in 30 minutes. Very frustrating since this is where almost all of my family's meds come from.

   Dani Fouts · 1 Aug 2026

4. 3/5

   medications arrive on time problem they tend to over ship

   Phillipjesus Crawford · 1 Aug 2026

5. 2/5

   have so many problems out of optum rx app thinking Abt getting away

   Susan Ruzicka · 1 Aug 2026

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• 4.57.0 · 3 Jul 2026
• 4.57.1 · 14 Aug 2026