CenterWell Pharmacy

• Free

Last verified 30 Aug 2026

4.7 179752 ratings · App Store

1. 5/5App Store could be improved

   1. There are many items not listed on the App Store on mobile devices. If we were given the option of inserting the item number for items we need which you offer but are not listed it would be most helpful. 2. This is the second time that I have come up with an exact monthly total amount of items ordered but have been charged on my credit card for going over the monthly amount. Granted, they have both been very small amounts, but I am on a fixed income and I am very meticulous about how much I "spend" as to never go over the amount I have in my acct. I called in the first time and after much conversing and confusion on the reps part, it was agreed that the items I had ordered totaled the amount I had said and I was given credit for the extra charge. Now, the same thing has happened again, so I will have to call again...Ugh!! If this happens to hundreds or other people, this could be a big problem. Please check into it! Thanks for your kind attention to these matters.

   katie the nanna · 30 Aug 2026

2. 1/5CenterWell is horrible you've been warned!

   Warning, this mail-order pharmacy is incompetent at just simple processing of orders as well as communication with either the customer or Dr! Apparently people getting medication they must rely on takes a backseat due to lack of communication. They did not contact me or my doctor on a insulin order they've had for 4-5 working days and it wasn't until I called and waiting for a service rep to answer the phone I suddenly got a email sayingbyhere was a question. Well why on the website does it say processing order??? Clueless wonders. So I then ask the useless service rep did they have access to the OTC shopping they have to use our free money we get by Humana. I asked her and led her right to the item which says Fitbit Versa4 then said click on item and read what it says, it says Versa 3 so which on will I get? The answer was well this should be the Fitbit4 version3 😳😳😳🙈🙈🙈 Not Version3 Versa3, Versa is the model name oh she says. So which would I get the 3 or 4? It looks like you'd get the 4 but version3 😳🙈🙈🙈🤬🤬🤬🤬. I'm don't completely done with companies that hire incompetent people or who are hired and not trained especially with medicine involved. Stay away unless mandatory! I will pay for local pharmacy if need be since this pathetic company doesn't have a clue how to operate. Adios to this dumpster fire and wish them the worst

   Just Words flowing · 30 Aug 2026

3. 5/5Not the friendliest app

   It is not easy to find everything in a search. The products offered are minimal in comparison to products that are in a pharmacy. For example they do not offer a variety of sunscreen. I use titanium dioxide sunscreen, which is not offered. They do not have a good assortment of Feminine hygiene products especially vaginal lubricant such as Replens. The brands offered are not easily known brands. The vitamins and supplement are not organic and from off brand suppliers. There is only one type of incontinence pads. The cool-mist humidifer is for the ½ gallon when a Gallon size is available online to buy. The supplement line is minimal; no zinc for example. I could go on and on. The prices on some products are about 3x what it would cost if we were actually buying them from a commercial supplier such as Walmart. But since I’m not laying out the money it’s problematic. So, my point is that I will be getting stuff ( this is a medicare advantage policy, so why are there children's products offered)that I may not need but can’t actually get what I do need. I would like for Humana to have a patient advisory board to help make the OTC friendlier to all patients.

   ClareSue · 30 Aug 2026

4. 5/5BEST PHARMACY EVER 💙💚💛

   Humana mail order pharmacy is clearly the best pharmacy I have ever had I had to switch from Walgreens because WALGREENS is so horrible. My medication‘s are shipped from across the country and then delivered to my door faster than WALGREENS could get them to me and WALGREENS is literally across the street from my house! “I am Not exaggerating”Humana Pharmacy answers the phones immediately and you’re never on hold, they have so many people that are able to answer all of your questions right away! The service is Excellent!!!💚💙Also because of “COVID” at Walgreens you are no longer their local valued customer because they are too busy in the store and the drive thru administering vaccines and tests. Your literally standing there for a half hour amongst WHO knows how many sick people-they are too busy for you they say come back later!!! Please take my advice and go with Humana Pharmacy you won’t be sorry! Their APP is great and easy to use and you can track your shipping and they will keep you updated as to where and when it will be delivered. So your not stuck waiting for a delivery you can plan your activities around it. I couldn’t tell you the last time I was this happy with a company! Great Job Humana !!💜💚👍

   Dodie 831 · 30 Aug 2026

5. 1/5Horrid

   Too many errors. I have to constantly log in and check my meds against what the pharmacy thinks i need. All too often it drops meds out of auto refill for no valid reason. I understand that if i don't respond to an auto refill message it will take a med out out auto refill, but i have many meds that just drop out for no reason. But worst of all are meds that get locked in limbo and there is nothing you can do about them except call the pharmacy WHEN THEY ARE OPEN. 8am-8pm M-F sounds convenient right? If you live anywhere except in the pacific time zone maybe. Those hours are In the Eastern Time Zone which means in the Pacific Time Zone you can call from 5am-5pm M-F not convenient at all. I am constantly having to call to get meds out of limbo and sometimes i have to call multiple times as the person helping me does not do what they tell me they are doing, i.e. sending me the meds I have stuck in limbo. What happens is that I have meds that are ready for refills, and if i look at the meds i can see they are ready for refill but the app has lost them and won't let me order the refills. I must call in to get them unstuck and refilled. There appears to be no logic as to why a particular med gets stuck in limbo, they just do. This is the worst pharmacy app I have ever encountered.

   Bjorn Reddy · 30 Aug 2026

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