OTC Health Solutions

• Free

Last verified 5 Sep 2026

4.7 130169 ratings · App Store

1. 5/5Prayer Answered Overnight

   I'm so grateful for the new items that are covered. I haven't even looked at the entire updated benefits catalog, because I found so many things I needed that weren't available before. This month, I'm in even worse shape than I normally am, and I just ran out of shampoo, my son needed his shampoo and body wash (which actually his favorite scent), we were down to one bottle of softsoap in the kitchen that we shared surg the 2 bathrooms..... My son just asked me for particular band aids we just ran out of. You get the jest. I have been praying for God to make a way in multiple aspects of my life, and although it's just HBA and First Aid products that equate to $50.... It is a few of those pebbles that broke off of the boulders I've been carrying for over a decade, and it's a few elephant's toes lifted from my chest, so....I can relax my shoulders a little and breathe a little deeper. I thank God for these little victories, for the help received from Sunshine/CVS, and for the ease of being able to browse a catalog, order products my family is in dire need of, and have it shipped to my home, or wherever I may be visiting. I know this is long for a review, but if I could show you my prayer request book, you would see that I've been praying so hard for me Him to ease my mind, quiet my mind, to give me guidance on my future and on how I can ease my financial burdens. That was last night. I woke up today and came to the app to place an order. Every single thing that I ran out of and needed...... It was added. Thanks for collaborating with insurances under the umbrella of Medicaid, to help families with easing their burdens. $50 is a true gift to an unemployed single mother with chronic health issues, without a vehicle

   Angie Ray81 · 5 Sep 2026

2. 5/5Support Staff can’t seem to get it right!

   We keep getting app updates, and still this app is the WORST pharmacy app of the Health Insurance Companies. Over & over, we work on creating an order, only to get the msg “Oh, oh, something went wrong. Try again.” Or, trying to open the app & it freezes in the process of opening! You can’t set the app up to open with Face or Touch ID. After your online order is processed, it supposedly gives you a chance to “Print Invoice” but no matter how many times you try to do that, nothing comes up to print! After your order is filled & shipped, you get a text that it has been shipped. Shipped by which method??? No tracking information is provided, so all you can do is sit and wait, hoping that when it’s delivered, someone knows it, before a “Porch Pirate” finds it. I could go on with more problems, but I’m getting frustrated just typing this review!

   Pag2204 · 5 Sep 2026

3. 1/5Bug issue with UHC Insurance Member ID

   Your development team just recently rolled out a bug fix and minor improvement to the regular CVS app and when I used it on Sunday, 29 March, the app did not work correctly as it did not allow me to click the blue + on a coupon to turn it to a green checkmark and when I did that, it just kept telling me the problem was CVS’. Along with that improvement and bug fixes there were two additional apps that I’ve never heard of so when I updated my regular CVS app that I always use it automatically downloaded onto my phone, the CVS over-the-counter or CVS OTC health app and another one that’s green the CVS essentials or something like. So today, Tuesday, March 31, I opened up the app for CVS over-the-counter Health and I started to create my account and when I got to where it asks for the insurance member ID, I entered my nine digit member ID and then there’s a and then I have two zeros. However, your app tells me that I must have a 10 digit member ID number as my medical insurance member ID. United healthcare insurance does not have 10 digits. They have nine digits and then a-and then two digits after that. I’m not able to use the CVS OTC health app until that field is updated to allow for nine digits or up to 15 digits. Would you please have your product development team quickly fixes issue so I’m able to use it tonight? And if not tonight, maybe it’s on the next Sprint agenda, with your company. Thank you.

   EJR56 · 5 Sep 2026

4. 1/5Seriously?? CVS OTC Is The Worst Medicare Related App I’ve Ever Seen!!

   I’m that person who never writes reviews. First, I need to say I didn’t bother with the customer service for this app. If the app is THIS bad, CS can’t do anything, or maybe they don’t want to, whichever the likely case is. Second, I should disclose that while yes, I’m on Medicare, I’m in my early 40s. I can’t imagine how my grandma would navigate such an app at her age, of the typical Medicare age group. I’m new to CVS OTC blah blah; I’ve only been with Aetna Medicare for six months. Yet, this app in addition to many other factors makes me wonder if I’ve not made a huge mistake by leaving UHC. I will be going back to their easy to navigate website and apps come fall. It took me 7h and a password reset to my original password to even enter the app. Every link I’ve tried to enter has failed, and I have received nothing but error codes. I was hesitant to download the app after reading the prior reviews, but after getting nowhere on the website, it seemed my only option. I was wrong. I’m unable to actually call to place an order. I’m not sure if that’s what CVS is doing-trying to get people to call-or if it’s a ploy to just keep the benefits. Either way, the app is an absolute JOKE as is the website and I know this isn’t the correct forum for Aetna, so I’ll leave them alone, but I wish Aetna would have at least continued with Nations Benefits. And I wish I’d stayed with UHC. Thanks for nothing CVS and Aetna. Are y’all even bothering to respond to all the negative comments about your app? Sigh.

   It’s AshCOMga · 5 Sep 2026

5. 4/5APP

   The app was easy to use, however each time you added something to the cart and wanted to continue shopping, you had to start over from the beginning. This is a lot of unnecessary scrolling and it is more time consuming than it needs to be. There is also no great organization in how the items appear. Like items should be grouped together so there are not constant repetitions. It also makes it difficult to choose products because there are more than one option, but they are not near each other, so it’s more thinking as to what would be the best item to choose. It would also be helpful to have the pages to advance to the next at the top as well as the bottom with pages greater than 5, because it would make it easier to advance to the next page if the end is 10 versus 5. I didn’t get through all the pages before the allotment was used up. Although, It’s a great service. Thank you! I subsequently received the OTC item Catalog, and found it much easier to search items, once I knew how they were classified. It is a great benefit and greatly appreciated. Thank you!

   Dm1429 · 5 Sep 2026

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