Aetna Better Health - Medicaid

• Free

Last verified 7 Aug 2026

1.7 167 ratings · App Store

1. 2/5When it actually works it’s fine

   Sometimes i can’t log in because it wants to to verify through captcha and the verification uses a computer based website clearly not meant for phones. Kinda silly for a phone, if it does that ( and it’s totally random on it it will or won’t) i simply can’t log in period and that is very irritating. Also I’m sure there is a comment below that says this exact same review so if i get a developer response saying you’ll work on feedback or something. If you don’t work on it, it makes your reply a bit hollow , I’m afraid

   Q-Tip1992 · 7 Aug 2026

2. 1/5App and Website Don’t Provide Information

   So I would like to know, does this company care about its Medicaid recipients? The website doesn’t work you login, it tells you it’s been moved. Moved where, it doesn’t say, even Google AI can’t figure it out. So you think I’ll go to the app. The app is just as worse. I just want to see how much my son’s brain surgery would be just to inquire and I can’t get no answers. You are stuck in an infinite loop that you’ll never get out of, just like the backrooms. Then they respond back to reviews with the obligatory I’m sorry we’ll look into message. They do nothing. Interesting for a company that’s worth billions of dollars. If you have Aetna through your employer or you’re paying for it, of course the app and website will work but Medicaid I guess we’re not deserved of that type of assistance.

   Moonn1e · 7 Aug 2026

3. 5/5A lifesaver (sort of)

   There’s nothing perfect in this world, but this so is soooooo much easier to use and more comprehensive than Aetna’s website. Plus, it’s so nice to be able to open the app and have instant access to everything I need. The old way required me to go online, open my browser, type in the website address, and type in my log-in details and then have to navigate through one of the worst websites I have ever been on. This here requires one tap and I’m on because I use Face ID. Even if I didn’t have Face ID I would just have to enter my 4 digit PIN number and voila I’m in!

   DCAinNYC · 7 Aug 2026

4. 1/5Happiness within

   This app has so many bugs that need to be fixed. Let’s be honest the IT people and the people who created the platform you guys need to get it together and get together. This is the worst app I’ve ever used as an end user. Games in the Apple Store work better than this. The lag time is crazy, the error messages given when you’ve logged in correctly are crazy, the logging me out while I’m still looking for a provider is also crazy. If you ask have let it sit at a rest mode, no I just literally logged on. The hyperlinks don’t even work, it says click here, you click it nothing happens. I could go on and on but I think those two are good enough. When it is all fixed I hope I get a reply or acknowledgment that it is up and running correctly.

   Irie49 · 7 Aug 2026

5. 1/5Why bother?

   I don’t understand the point of this app or the website as a whole. It feels performative more like the website and app exist only to meet some kind of requirement. Aetna does not invest the same amount of money in this app or website as they do their Aetna Health app for people who aren’t poor. I’m not sure why Medicaid recipients are excluded from utilizing the main website and the main app and they’re given these glitchy useless dysfunctional tools with no features. As you can see their main app has an amazing rating, but this one has a horrible one because poor people aren’t afforded to access to the futures or tools or anything that’s actually functional.

   CovertOops · 7 Aug 2026

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