Surest

• Free

Last verified 31 Jul 2026

4.6 6289 ratings · App Store

1. 2/5Information is not accurate, often outdated

   In theory, the idea behind upfront knowledge of procedure and visit costs is great. But a combination of poor app and website navigability and outdated information makes this very difficult to ascertain the offerings for a specific procedure. For example, if I want to schedule an MRI for the minimum copay, I can bring up a map of locations and the associated price. However, some locations returned are inaccurate, i.e. there is no provider there or it is the corporate location of the provider. This is a fundamental flaw given that location is tied directly to price of procedure for Surest. Given that location is tied directly to price, if the provider is a network of locations and has availability at another location, the price may be different which is frustrating. Not sure if surest can unify prices across a network since it is probably part of their negotiation but at least they can show all associated locations in a network so you can get a readout on price by location.

   MattKlop · 31 Jul 2026

2. 1/5Search function is garbage

   Surest’s main thing is getting up front costs when you find a doctor through the app. Search function returns irrelevant information most of the time, and sometimes just doesn’t load at all and/or makes the app crash. For example, I was looking for an internal medicine doctor but was getting all sorts of results for specialty doctors like rheumatology??? I eventually found 2 doctors on the app I was interested in, but all their contact information in Surest’s app was wrong. All around horrible user experience for an app that’s supposed to be the center focal point of their entire business.

   Jess48294 · 31 Jul 2026

3. 1/5Copay $15 then surprised that it becomes $80

   Copay $15 then surprised that it becomes $80 after I have gone to facility 5-6 times. I was first happy that I could see the prices for services at different facilities. I did this for physical therapy finding a facility with $15 copay. I confirmed $15 copay with PT as well. I went there many times then found out the price was actually $80. Surest claims the app stated the price as $80 but I know what I saw. I just did not take a screen shot. Too bad for me and now I had to pay about $900 instead of $150. Don’t trust the app. Take screen shots and call them. The facilities don’t know copays either. Appeals process are not understanding. FYI my appeal was denied. Response: I still stand by what I said earlier. I agree call surest before you go. The facilities may not know what the copay is. Look at the explanation of benefits and call surest asap if there are discrepancies. I have not used app in a while. Hopefully, they have made improvements. I would always check things because appeal will likely be unfavorable as in my situation despite the known problems they have with the app.

   Soggywus · 31 Jul 2026

4. 2/5Had such high hopes

   I was so excited about using this app but after having it for the last few weeks I think I’m more frustrated than impressed. Any time I try to go back to the search results page after looking at a Provider’s profile it’s like the app shuts down, it sits on a white screen with the word Surest in the middle and every single time I have to close the app then reopen it and start all over again. The information on the providers is also incredibly outdated and you can tell their engineering team is lacking the ability to provide real-time updates on the back-end when doctors change their location or policies. I’ve come across multiple doctors who have been at different locations than what Surest has for over a year and others who no longer accept the insurance I have. It’s an amazing concept but the UX/UI could use a serious overhaul and upgrade.

   KerriLynn9 · 31 Jul 2026

5. 1/5Freezes and incorrect copay everytime

   I wish it was better. Once you find the contact info of the doctor you can’t toggle back, the app freezes so you have to refresh and try to find them again. The copay estimates are never what it shows. I get that it’s an estimate but if I go to the doctor for the most basic check up and nothing else is added to my visit than the copay on the app should be more accurate. I’ve also encountered contact info that is inaccurate and have called random people because it’s incorrect. Who are the programmers and why are they not being tasked to fix the app.

   des_tiny3 · 31 Jul 2026

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