CVS Caremark

• Free

Last verified 2 Sep 2026

4.4 47076 ratings · App Store

1. 1/5Slow, fails to adhere to basic usage guidelines

   I’ve been using this app for several years and have yet to find it helpful. Inevitably, I have to make a phone call because the app is too slow or simply malfunctions. Today, I submitted two refills, one went through and the other failed due to “heavy volume”. But there is no indication if I need to resubmit the failed order or not. For UX improvements, start by presenting just the sign on button-prior to sign on everything is locked. Second, do a full app review of buttons, text links, and input fields to A) standardize throughout, and B) conform to modern mobile app development UX standards (for example, don’t hide the “see more Rx” at the bottom of the list, just fetch it as I start scrolling down; also, replace all text links with buttons) - two ideas, if implemented will vastly improve the usability of the app.

   emsltek · 2 Sep 2026

2. 1/5Worst App

   This really is the worst app. If you don’t have high blood pressure before using it you definitely will after. But don’t get excited- they won’t let you refill your BP meds- because of course they know better than your Dr. there is nothing simple about this app. Tell it to use facial recognition- go ahead. But it will still ask for a password that it will refuse to recognize. Want to refill a prescription? Nope! Not gonna do that even though it was last refilled 3 months ago. I am convinced they make it impossible to use so that you need more meds that the app will refuse to give you even though a medical professional prescribed them. I really really hate this app and I am forced to use it because of course. Insurance. For meds that aren’t even addictive like for BP or cholesterol. This app will completely ruin a perfectly good evening. This app will tell you to renew a med and you’ll do it then it will chastise you and say it’s too soon. This app makes you think hmmm I’d rather die than try to use it to refill a prescription.

   Cablough · 2 Sep 2026

3. 1/5Decent app incompetent pharmacy

   The app itself is not bad. The problem is if you ever need to renew a prescription cvs is incompetent. I used the for a couple of years, and every time I added a prescription or renewed one, I would have to callc s multiple times. Customer service is unhelpful in most cases. I had them send me a recall letter, for a prescription and they wouldnt even send me a replacement. I even had to renew the prescription (which took several calls back to cvs to proces).. I finally gave up after cvs was unable to fill a refill after 4 months during which I called many times and wasted hours. In all these scenarios I also eas in touch with my dr office in case it was on their side. After switching to another pharmacy I can say it is definitely on the cvs side. I am able to consistently get prescriptions from a real pharmacy next day. Will never do business with cvs again.

   RyanK_UT · 2 Sep 2026

4. 3/5So you want to find your messages?

   Good luck with that. So you are sitting there minding your own business and you got an email from Caremark saying that you need to login to get a message. But there’s no way to do it. You’re supposed to find it under profile but there’s no secure message center option there. You see every option you can imagine for checking your prescriptions and your financial summary and so forth but no option for checking the message inbox. Well, here’s how you do it if you’d like to know: You have to go to “help center/web and account support” and compose a message; when you click send an email, at that point and that point only, SOMETIMES ( it’s unpredictable) you’ll see the inbox. Healthcare in this country has the worst implementation of software and web interface of any industry.

   A. Reveuier · 2 Sep 2026

5. 3/5Face Recognition to unlock has NEVER worked.

   The app asks me every time I open it if I want to use Face Recognition to unlock the App - I always click Allow - and it never works. The next time I open the App - it asks me AGAIN. Irritating. Also Text message refill alerts should distinguish if the refill will be handled by Local CVS or Mail Order. Otherwise - the app is efficient and I can tell the people working on its design are making improvements to improve user experience and ease of use. Making it easier to see info users need to see. They change the graphic layout to make it easier and better - it is one of the better designed apps around. And if they continue to make improvements from users feedback - it can be an excellent App. Good job keep up the improvements.

   Concierge2000 · 2 Sep 2026

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