Optum Engage

• Free

Last verified 7 Aug 2026

4.7 7440 ratings · App Store

1. 1/5Won’t let me login

   I was told by customer service on Friday Jan 2nd (2026) that there was an issue with the app that IT was working on and to check on Monday for the issue to be fixed. Every time I try to login to the app it tells me “there was an issue authenticating my account information”. I am using my Health Safe ID to login like I do for everything else having to do with my insurance so I know that isn’t the issue. I also see from other recent reviews (some from over the weekend) that others HAVE been using this app successfully!!! I feel like customer service basically lied to me when they said the app was down and being worked on. I have lost MULTIPLE days of tracking my health rewards due to this!! If someone doesn’t get this working for me today, I’m going to file a grievance with my company. ***Update*** Jan 8th- I was able to FINALLY get into the app on Monday afternoon but as others have mentioned, Stride will not sync with my IPhone health app/Apple Watch so literally every day, I’m missing out on premium discounts!!! Yall really need to get this fixed ASAP!!

   Depalisa · 7 Aug 2026

2. 4/5New year app, slow but now reliable tracking

   I had to install this app to start the new year (2026) and ran headlong into a number of issues. The first was having to use the website - NOT the app itself- to register. Filling the the health assessment locked up the first time through and required a force quit. The good news there was it DID have all my responses so I could continue where I left off. The ongoing issues are that, in spite of several days meeting Stride and other walking goals the app does not register the information. Several days later, I see partial data loads from 3-4 days ago, that didn’t correctly load Saturday. Now, over a week into the year the app meets expectations by correctly updating tracking with current values (such as meeting 10K step targets). Manually reported info IS logged (example: Get outside). Another issue is having to tap to sign into the app using Face ID. The UX standard for most apps when this is enabled is to check automatically on launch. This would save time when checking my progress- when it actually gets logged.

   Orvalle R · 7 Aug 2026

3. 1/5New version broke steps syncing

   After a year this app continues to suffer from poor performance and poor support. The beginning of year version that was supposed to be just a name update broke syncing of steps with the iPhone health app. The latest update seems to have restored syncing, but now Face ID no longer works for authentication on login. Face ID has been problematic all year, with it not being available at all for the first 6 months and then only working sporadically after that. Now it seems to have completely disappeared. I have 10 times more issues with Optum Engage than any other app. It is definitely the worst app on my phone by far. I would not recommend this app to any company benefits department. The support requires sending an email and waiting for up to 5 days according to the company documentation, which is the longest support timeline I have ever seen for any product. The “incentives” are never anything I am interested in.

   Pulsar_Scott · 7 Aug 2026

4. 1/5Worst app I’ve ever used

   Where are these good ratings coming from? I’m genuninely confused. Everytime I hope the app will get better, it somehow gets worse? It’s honestly impressive. Realistically you’re using this app because you are trying to hit your Stride goals. Unfortunately, only 50% of the time will the app sync with your wearable. I’m missing 4 days worth of steps because it refuses to sync. Also, despite turning on Face ID to use to login, I have to type my password in every single time. What’s the point of making it an option if you can’t use it? This app used to be a fun and encouraging way to establish healthier routines. Now, I try and use it as little as possible. 0/10 wouldn’t recommend.

   ensnyder · 7 Aug 2026

5. 2/5Bad app

   They keep making this app worse and more difficult to access. To log in, you have to go through excessive number of steps and receive a text with a validation. Face ID never used to work, but at least they seem to have fixed that problem so that it works at least most of the time. However, for some reason they added a slide button to check into your gym, where you have to slide an arrow across a button to check in. I’m not sure what the point of this is, but it usually takes me about 10 slides before it actually works. So ridiculous. It’s almost like they are making it difficult on purpose so it’s harder to get reimbursed from your insurance company for your gym membership. But I know that couldn’t possibly be the reason. That would be unethical.

   Wiliwili · 7 Aug 2026

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