NC Quick Pass

• Free

Last verified 7 Aug 2026

4.7 3641 ratings · App Store

1. 1/5Needs Help

   The NCQuickPass app is frustratingly unreliable, suffering from frequent crashes that make it difficult to manage my account on the go. On top of that, it often fails to retrieve account information, making the entire experience a test of patience. It's disappointing that an app related to state services is marred by such basic operational issues. This raises questions about the level of proficiency in the administration of state-run applications and services. Overall, the app fails to meet the standards one would expect for such an essential service. I will update this review when the app works.

   Jef4e · 7 Aug 2026

2. 1/5Horrible customer service

   The app works fine for as a little as I use it. It can be clunky and hard to find the correct page. My biggest complaint is that I was lied to by one of their customer service reps. We were making a trip through NC and did not have our pass yet, but I called well before we got to the tiles to double check to see if we had to have the pass, or if an account linked to our license plate was adequate. I was told that we would be fine as long as we marked on the app that we were going to be traveling on the HOV lanes with a high occupancy vehicle. They charged us for all the toll crossings with the note on the chafe stating low occupancy. I disputed the charges and had to make several phone calls and was finally told that it doesn’t matter what I was told, I had to have the decal in place. It was very frustrating and the the customer service reps very very unhelpful. The last one never called me back. This is not a good way to run any business. I wish I could give zero stars.

   dicirmo · 7 Aug 2026

3. 1/5Error messages while trying to set up account

   I’ve been trying to set an account for months now and keep getting error messages. I tried using the forgot password function and never received an email and was given a phone number to call if I didn’t receive an email. I was unable to call because I was working 12+ hour shifts seven days a week. finally able to call today and the late charges are much more than the toll charges and they said there’s nothing they can do. this is bad profits and it’s a horrible way for any company to do business.

   Chuck Norris!!:cn · 7 Aug 2026

4. 1/5Broken App - Charged Multiple Times for HOV Lane Usage

   The new app does not always submit your HOV declarations, so even if you follow the rules by having 3+ passengers and register your vehicle 15 minutes in advance, you may still be billed the rate as if you were a solo traveler. I’ve had this happen to me multiple times and have contacted NC Quick Pass via email, online form, and phone to dispute the fees. Each time the dispute has been denied without comment. On top of that, the claims take up to 30 days to review and you accrue additional fees during the review period. When I asked how I can confirm that my declaration from the app was received by NC Quick Pass to avoid future fees, the supervisor said she was not sure and suggested I no longer use the app and instead call to declare my status or purchase a different transponder and avoid using the app. I would avoid using this app unless you’re okay with late surprise bills.

   Dude Friend of the Show · 7 Aug 2026

5. 5/5About time!

   The app is great. You can see all your transactions you can set up your account. They should’ve had this long time ago cause before that was a really antiquated system invoicing by mail and even if you had a transponder, it was ridiculous to try to pay bills or even get through to this office with this app, it’s hassle free.

   thetruthiswhatitis · 7 Aug 2026

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