My Firestone

• Free

Last verified 27 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.8 58619 ratings · App Store

1. 5/5Good service is hard to find!

   I’ve been going to this Firestone on Ventura Boulevard in Encino next to Ralph’s since 2017. Besides an oil change the first reason why I went there is because the dealership in San Diego told me that I needed a new brakes and I was gonna cost hundreds and hundreds of dollars, i’m OK with that. So I went to this Firestone and in 10 minutes the technician and the manager came out and said you know what your brakes are fine you still have about 80% left. I was sold. I’ve seen technicians and managers come through not many one… Maybe two I love this place. I will always bring this car here for scheduled maintenance!all the technicians are Top rate. And the manager? He knows customer service! Let’s make 2024 amazing!

   DaveCRodway · 27 Aug 2026

2. 1/5Lazy!!!!!!!

   I went in for new tires got the alignment and everything was good. Decided to go in again for my brakes to be serviced and for a death wobble issue. My car wasn’t even inspected for the wobble. I clearly told Robert that I had bad wobble on two tires and was pretty much told that nothing could be done even tho it was only bad ball joints and wheel hub bearings. Took in my car at 11am and was given the run around all day until 6pm was told that I needed to get my car towed to another shop. So my death wobble situation was never addressed because my break lines were contaminated. I understand I couldn’t get the breaks serviced what what in the world does that have to do with servicing my ball joints and wheel hub bearings. Can honestly tell you it felt as if these people were just too lazy to fix my problem. I’m very disappointed! I don’t think I will be coming back to Firestone as a whole. Can’t make this up. Bad buiness

   Carlospablo86 · 27 Aug 2026

3. 1/5Definitely NOT COMPLETE care like they so proudly advertise

   Recently had 3 terrible encounters with Firestone Complete Auto Care. Had an appointment to replace alternator where they said my battery that was just bought and replaced with a brand new battery. Worst case scenario my battery could have been replaced with a new on under warranty but they kept the old battery not allowing me that option. 2nd encounter was for a front break replacement. Appointment was scheduled at charlotte ave store but when I arrived for appointment they said they wouldn’t be able to get to it that day because they only had one technician working, what’s the point of scheduling an appointment then? Had to move it to another store and ended up paying more then initially estimated. 3rd encounter was to have tires replaced and alignment done. Dropped car off on scheduled appointment day to again be told they couldn’t get to it that day so I left it over night to be done the next day. Went to pick it up next day at end of day and was told it wasn’t done because they didn’t have any open bays, two days with car and unable to complete a simple all tire change and alignment. Terrible service if you ask me….0 Stars

   DLDub292 · 27 Aug 2026

4. 4/5Recommended Maintenance

   I had a recommended fuel system cleaning performed and coolant flush when I took my car in for other maintenance. Additionally, I was told I had a bad wheel bearing that was causing my alignment problem. Ever since the fuel flush my engine has been vibrating excessively. Additionally, I received an engine over temp warning all of a sudden since having the recommended coolant flush completed. For the engine temp problem I was told my radiator was damaged and needed to be replaced. Plus that would drive another paid coolant flush. On top of that, I was told that the bearing that was supposedly replaced previously was still bad and had to be replaced again. When I picked my car up after the repairs I asked to see the radiator damage, but they weren’t able not able to show me the damage on the old radiator. I asked if I could take the old radiator but was told I couldn’t take it either. I asked if they could send me pictures later of the damage but was told no because they have to scrap it on the day of. Lastly, my car still pulls to the left and the engine vibrates excessively.

   Truereview100% · 27 Aug 2026

5. 1/5Not actually a helpful app.

   Yesterday, I made an appointment on the app for today (6/9) at 1030 to get my oil changed. This morning i checked my email and had an appointment confirmation. I went to my appointment and then got told that my appointment had been rescheduled for NEXT WEEK (6/16) without anyone telling me and the shop said they did not have the availability to get it done today. I left and after I went home I went to look if I could move my appointment up a day or two and the app said there were still available slots later this afternoon at that store! I’m very frustrated. What is the point of having an app and being able to make appointments if it doesn’t actually reflect availability at the actual shop. This has happened to me before where I put in for appointments only to get told hours later when I show up at the shop that my appt was not approved and I’d have to come back. No need to download. Just try calling the actual store because clearly this app does not have information needed to function.

   KendallReviews · 27 Aug 2026

4.8 16208 ratings · Google Play

1. 5/5

   So easy to setup repairs and appointment time.

   David Watkins · 1 Aug 2026

2. 5/5

   I love Firestone

   Stephen · 1 Aug 2026

3. 2/5

   this review is mainly based on the app itself and its inaccurate scheduling, not Firestone as a company or its employees because they are excellent. they really need to fix the app giving you false times for services because every time I try to schedule it gets automatically rescheduled or I get a phone call saying it's not available. so frankly it's been useless for scheduling for me thus far.

   christian michelsen · 1 Aug 2026

4. 5/5

   I like my tires. Excellent service.

   Margaret Campbell · 1 Aug 2026

5. 5/5

   easy peasy

   Dj Henderson · 1 Aug 2026

Privacy

Accessibility

No accessibility labels collected yet.

Privacy

Accessibility

No accessibility labels collected yet.

• 7.1.3 · 27 Jul 2026
• 7.2.1 · 24 Aug 2026