Harris Teeter

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Last verified 30 Aug 2026

Shown for US

• Free to download

Last verified 7 Aug 2026

Shown for US

4.4 15000 ratings · App Store

1. 5/5They fixed it! It’s back!

   In May of 2022, I was sorely disappointed when changes to the HT app made it substantially more difficult to shop. I stopped using the app altogether and, if I’m honest, I started shopping primarily at other grocery stores because it was an easier experience with comparable products. On a whim a few weeks ago, I looked into placing an order with the HT app. Much to my surprise (and delight) I found that the app had been fixed and returned to its previous usefulness! I’ve shopped with it now several weeks in a row and haven’t been disappointed yet! The ease of clipping coupons, shopping the ad, building a cart for Express Lane pickup, and checking out can’t be beat. I also really enjoy the added savings incentives to buy ahead online. In this economy, I’ll take the savings wherever I can! Thank you Harris Teeter for fixing the app and once again providing an excellent customer experience! (Just please don’t try to change the app again!)

   Ldrath26 · 30 Aug 2026

2. 1/5App won’t let me create a acct.

   I’ve tried several times to create a acct so I can use mobile pay at the registers. I use Apple Pay mostly now. Teeter use to be where we did most of our shopping. But since we’ve been using Apple Pay for the past 6 months or so? I only use Teeter to pick up milk or only when I need a couple items. Which is a shame bc Teeter is the closest grocery store to our house. (Less than a mile away) I seen they was now offering the use of Mobile pay now, but only through the app. Which it will not let me complete the sign up process. It keeps saying I will need to call customer service to complete the sign up process. But the only hours they accept phone calls is bad for me. So this poorly made app is costing Harris Teeter business. After reading other reviews? I will never try to place a order through the app. Lol. You can’t just substitute someone’s items in their order without any communication. Smh. Sounds like the old version was far superior? I hate when companies do these updates and completely ruin what was good about the app. Updates are suppose to improve issues, not create issues! Why y’all don’t just accept Apple Pay without having to use this flawed app is beyond me? But Harris Teeter along with other Stores are losing lots of business because of this. That has become the main deciding factor as to what stores I use now! I will attempt to activate this app one more time. If I can’t make it work? Harris Teeter will just lose our business completely…

   islhmte77 · 30 Aug 2026

3. 1/5Carts

   There seems to be two different carts that don’t sync. It’s very frustrating. If I “shop a deal” through the weekly ads tab then those items go into a tab that’s within the weekly sales tab window. But if I search for an item and add it to my cart, it goes into a different cart without the items from the weekly ads. Also, tonight the app kept “encountering a problem” and had to be refreshed constantly. Oh, and it never keeps me signed in or remembers my store. So I have to sign in and choose my store each time. It’s frustrating because I build my cart throughout the week as I think of things I need. ***sept 2024 edit: it’s AWFUL. It makes me so sad because I love Harris teeter! Unfortunately, during the school months while I’m working, I shop mostly at Walmart because their app WORKS. I can spend 10 minutes on my recess break to place an order and the groceries are waiting for me at my door when I get home. It’s a shame because HT has better quality products and employees but the company is losing A LOT of money just from me because their app is useless. I encourage the app developers to look at Walmarts app and follow suit. Walmart functions, is easy to reorder frequent items, I can add something I forgot after placing my order, I get easy to use text notifications about substitutions and check in. But no app stands a chance if it doesn’t even work at the most basic level.

   Whitmeier · 30 Aug 2026

4. 2/5Update has made the app virtually unusable in many ways

   So, I’m sure I’m just echoing other reviews at this point, but I wanted to give them time to iron out issues. Instead, the app has actually gotten less usable as the months have gone by. I can’t add sale items to my cart, searching items doesn’t always return what I’m looking for even if I know it’s there but does return a number of irrelevant items, and quite frequently the app won’t let me order items that I used to order all the time. That’s the one that’s really set me off. I can somewhat work around the other two (although it is extremely irritating and something I did not have to do with the previous version of the app), but I will do all of my shopping, get all of my things in the cart, go to place the order, and it will tell me half of them are not available. Even though I know my store has them. Things like HT milk. And there’s nothing I can do but try to find substitutes and replace them in my cart and hope it doesn’t give me that message again. I like my Harris Teeter, but at this rate I’ll need to switch stores just to get any sort of reasonable amount of groceries. I’ve got a perfectly good Food Lion and Aldi close by, and if this doesn’t get better, I’ll need to make one of them my primary grocery store instead.

   Moonstone* · 30 Aug 2026

5. 1/5Terrible new app!

   The new app (released fall 2022) is a complete fail. The old app wasn’t perfect, but I was using it regularly for several years. With the new app, I tried shopping the specials, but they didn’t end up in my cart; I had to go back and search for them to get them in there. Then, after I placed the order, I got no text notifications (or phone calls) about when my order was being shopped, whether they made any substitutions, or whether my order was ready. Weirdly, I got an email, reminding me to pick up the order, and from there I could click to say I was on my way, but after that there was no notification that they knew I was on my way, so I still had to press the button at the call box when I got to the store. When the employee, who was very nice, brought me my order, he said, did you know we made substitutions? So they had made substitutions, the app just failed to tell me (also, I assume from his question that other people are having the same problem). Then I did receive a text link to my receipt (so it’s not like they don’t have my phone number). In addition: the VIC specials on the app were different than what I saw in the store. There’s no information about when a sale expires, like there was in there old app. You can’t ask for less that a pound of deli cold cuts or give special instructions. I’ll be switching to Wegmans.

   lizdurham · 30 Aug 2026

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• 96.3 · 4 Aug 2026