Firehouse Subs

• Free

Last verified 30 Aug 2026

4.9 184147 ratings · App Store

1. 4/5Great App Great Food with One Request please

   Everything about this app makes it easy to order for pickup or delivery including the menu with pictures and descriptions. The only thing that is lacking is being able to add a gift card in to pay for my order. I love to use gift cards to pay for my meals. After purchasing a FireHouse Subs give card found out that if I want to use it, I’ll need to go in person to place my order. That’s not convenient!!!!! There’s usually quite a wait for whatever I order and being able to place an online order then go and pick it up is absolutely the Best way for me and my family to order but I can’t use a Firehouse Subs gift card to pay for it. Next time I’m standing in front of the gift card stand at my shopping store that gives 4X points I’ll have to choose another restaurant to spend my money with because I’m not going to waste time waiting when I never eat there at the restaurant

   lisasflt · 30 Aug 2026

2. 2/5Restaurant Great! App Terrible!

   So this app. Something always seems to get lost somewhere along the way. Like when you login, start a group delivery order, it builds your cart, then when you go to check out, it tells you that the store you selected is unavailable and to please choose a different location. Trouble is, you didn’t pick a location because you had already set and used a default location for every order for years. So you go to pick a new location, and it tells you that, if you choose a new location, it will clear your cart. Fine, whatever. So you pick your local location that you always use, put in your order, check out, etc. Then you get a text that your order has been handed over to uber, here’s the link, tap. Then, you see on Uber’s order tracking that your order was not put in at the local location you always use, but at a different location on the other side of the city, and your order will be there in like an hour and half because it has to be driven 45 minutes across town. Instead of driven from 2 miles south of you. Sometimes, the app may decide that what you ordered was the bread only, with absolutely zero other ingredients. It thinks you wanted to pay $13 for four pieces of toast. So you get four pieces of toast. And nothing else. I just used the app, it screwed something up as always, and I saw the last time I used it was over a year ago. Now I remember why.

   OriginalDino · 30 Aug 2026

3. 1/5App Doesn’t Work at All!

   JULY 2023: newly upgraded app no longer shows any of my reward points. Going to the FAQs, the link provided to request reward points transfer is no longer functional. Total rip off! You people should be ashamed of yourselves! That is theft! Maybe that’s why all your locations here in San Diego have closed in recent years except for one remaining one. And it’s probably hanging on by a thread, too. I was just there earlier tonight ordering a sandwich and gave the cashier my phone number to punch in for the rewards points. She did all that and said the points were added to my account. I knew she was lying. That’s when I opened the app and saw that it had been completely updated and there is no longer any access to my former rewards account. They do provide links in the app to reactivate your account or reclaim your previous rewards points, but all those links are dead links and don’t go anywhere. Thieves! There used to be six or seven Firehouse Subs restaurants here in San Diego. Now they are down to one. Yes, you read that right! One location! This probably explains why their app has gone downhill and is no longer functional at all. I hope my thousands of reward points are still intact, or I smell a class-action lawsuit coming. Tired of continually being technologically ripped-off by these apps and companies. I’ve had it! I guess when the last remaining restaurant here in San Diego goes under and gets demolished, that’ll be it. You all might laugh and complain about Subway and their fake tuna and yoga mat-infused bread, but they’re still here 35 years later and going strong!

   hoodrat91910 · 30 Aug 2026

4. 2/5Glitches and Rewards Points

   I have always had issues with this app glitching. The current glitch i’m dealing with is that the gluten free bread option has completely disappeared from the menu, so i have to scroll back thru my recent orders and reorder the same sub over and over again that already had the gluten free roll previously applied to it. i can no longer redeem my loyalty rewards without purchasing something else so i have to spend $3 on a drink when i’m supposed to be getting a free sub for being a loyal and frequently recurring customer. On top of that, it doesn’t add the price for the gluten free roll until after you click check out so the $3 i’m spending on that doesn’t count when redeeming the reward. I have to spend $6 just to redeem my FREE sub? They’re also updating the loyalty rewards soon to make it cost even more points to redeem your rewards, when I already have to spend SO much money in order to get the only reward I can claim (the medium sub reward because gluten free rolls only come in one size). A tiny peeve I have is when you go to customize a sub, it doesn’t mark off what already comes on that sub, so you end up scrolling back and forth between the sub description and the customization menu. I absolutely adore the staff at my location with everything in my heart, they are the kindest souls ever and have always put forth an effort to help me when it comes to the app bugging out. I’ve tried all the firehouse locations in my city and the one I frequent hands down makes the best subs out of all of them. the restaurant is great, the app needs some work. I’m dreading September 13th as that is when the required loyalty rewards points to redeem your coupons increases :(

   vicorrin · 30 Aug 2026

5. 1/54 veggies serious ???

   The app only allows 4 veggies to be added on a 16 dollar sub? Are you serious? You firemen must think this is a joke. I am not paying full price for a sub ( that is good ) but only get 4 veggies are you folks that cheap? I’m paying you for a sub and you only give 4 veggies? That’s like ordering a pizza and being told on the app “only four toppings”. Sir, I’m paying for the food. I’ll just go there in person next time but you’re losing money because I wanted to order on the app. Do NOT try to say some excuse like “we want it to be easier for the workers”. I’ve seen the job it’s a normal job, they are not rushing around in any firehouse Ive ever seen and they get paid decent money. This means you can afford to give me more than 4 toppings when I’m ordering a sub om your app!! Ridiculous you folks must think this is a joke! It’s not. Give people the amount of toppings they want for a sub THEY ARE PAYING FOR. Do NOT limit veggie options just because you want to save a buck. Disgusting behavior on your app. Treat your customers right and maybe they’ll want to buy a sub on the app. Until then I will NOT be ordering on your app sincr you can not respect the customers customization options.

   Elojahn C. · 30 Aug 2026

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