ZARA

Shown for US

• Free

Last verified 2 Sep 2026

Shown for US

• Free to download

Last verified 30 Aug 2026

Shown for US

4.8 413198 ratings · App Store

1. 5/5The best most stylist clothing for everyone

   My go-to for office, evening. Lazy days, gifts for family and my husband, all under one roof!! Be a little different, change it up with a funky jacket that makes a great piece from computer work to computing the tip at your favorite after work watering hole!! Delicious fabrics, standout tops and bottoms for all ages and the absolute best accessories at great prices so your outfit is a stand out in any crowd in any City. Be aware, there’s gonna be big compliments, envy at your stylish choices and no age agenda!! I’ve been the recipient for years without fail, even in the courtroom (my professional career lands me there) and I’m always in proper but attractively outfits! It doesn’t take a personal shopper, it doesn’t take a huge bank account and it almost doesn’t take a fashionista eye to make you look fabulous!! It just takes some trying on for a good fit, some professional assistance, if needed, from Zara’s well trained and highly competent , not pushy, sales staff and you’re out the door with NOT a ‘whole NEW you’ but a well clothed person who’s got great style!!! I am a major clothes horse who’s budget is working class caliber but Zara makes you look runway ready for any occasion from the tips of your toes with great shoes to the top of your head with accessories!! Who said designer chic has to break the bank, not with a Zaraein your side!!🥰🥰

   LYNJU27 · 2 Sep 2026

2. 5/5Just Right

   I am a small waisted curvy hip and got a nice size desired Derrière. XXL is the perfect fit for My shape without having to tailor my pants, I love how smooth and comfortable all the styles of available. Most of the dresses I choose are size Large and Mediums depending on the type of fabric used. Then let’s speak of the blazers , oh honey! Aren’t those beauties truth as to where I get stopped all the time and asked where, did I luck up and find such fashionable treasures. Zara is a one of a kind unique fun high quality wonderland for my type of desired looks. What I also, admire and appreciate is the return policy and fast turnaround time of being refunded for items. I can personally guarantee you that even if you return an item(s) then you definitely will be a repeat customer and find something else you love. Can everyone give a really Big shout out to Zara for the “ VaVa-Voom” more to love curvy sizes because my physique ranges fluctuate at times from 12-20 depending on if I work out or decide not (because that’s my business lol) to and I need my Zara no matter what size I am. Happy shopping everyone.

   LOCQUEEN143 · 2 Sep 2026

3. 1/5First time shopping. I’d rate Zero stars if it were possible.

   Although a bit pricey for their basic designs, I was willing to take a chance on their clothing so I did. I sent the item back for an exchange of a smaller size because the SM & XS runs big. There were strands of loose threading in a tailored blazer that cost $89. I expected a much cleaner stitch. The fit of the item ultimately did not work for me. So I returned the item properly like the instructions indicated: Zara first ask to verify order number and tracking number, understandable protocol. Although the item was mailed and delivered last week: I still get the explanation of “the item is still in the drop off location… Can you provide proof of delivery for additional information to be reviewed by the relevant team”? Why is there need for additional proof of delivery if I provided a tracking number which indicates the exact item? That’s not my problem or my fault of where it still is. I was Only required to return the item so I did! And it feels like I’m being penalized. Eventually, a refund is processed but do I have to experience hassle first before a refund is initiated? The chat system is horrible. You get a better response talking to the automated robot than the person/representative. When Zara is in error there’s no apology, effort, nothing. This will be my first and last time shopping here. Their rating doesn’t even deserve my one star. My initial rating was Zero for overall poor.

   Odom, E. · 2 Sep 2026

4. 1/5DO NOT ORDER ONLINE!!!

   I put in a large order and needed to change the shipping address so I called Zara. The representative told me that my order had been cancelled and that I would need to wait 24 hours and then put everything back in my shopping cart as a new order. What an inconvenience. I asked her if there was any way they could just put the order through again and she said they could not because they wanted to keep my cc info private. In the meantime, she manually changed my shipping address to the correct one. I waited 24 hours and put in a new order. I saw other things I liked, so I modified the order. Upon submitting it, I saw that the shipping info was still incorrect. I called again. I spoke to a different rep who confirmed that the first order had been cancelled and that my shipping info would be updated. That evening I got an email saying the wrong order (first order) was being sent to the wrong address!! How can this be? This time I contacted them via chat. The rep tells me there is nothing they can do and apologized for the misguided info. Now I have to pay for 2 orders. One is being shipped to the wrong address so I will have to find a way to retrieve it and then pay to have it shipped back and hope for a refund. When I asked for contact info of management, we conveniently were disconnected. Such horrible service!! Buyer beware! I will never order online from Zara again and have to pay for there mistakes in time and money.

   Wolfie25242 · 2 Sep 2026

5. 1/5Terrible experience with Zara app

   I usually buy Zara in person but since this year I’m not in Spain thanks to Covid (I’m in the USA), I decided to try it with the app (I don’t have a store in my state). After shopping and receiving the purchase in pretty bad conditions (package with 4 items inside was smashed like a ball), it turns out I need to change sizes. I requested a return and proceed with that on my end within the 7 days allowed. Time passes by and hear nothing from Zara until an email saying I’ll be charged again for not returning my original packet. So here I’m with no clothing and charged twice for it. After many phone calls and attempts via Zara Chat (often “closed” by itself “due to inactivity”...so me trying all over again many times), a person finally “opens a claim” (I believe this was the 6th person I talked to). Then I received a phone call saying they’ll mail the new order with correct sizes within 5-7 days and will reimburse me the double charged. This second thing did happen, however after the 7 days I received a call saying so sorry but they do not have those sizes any more (of course, after close to a month waiting this was pretty expectable). So after a full MONTH here I am with nothing. In my opinion, the app is not very friendly and does not feel natural the way it is categorized. It makes no sense to me. Items description like kids shoes is inaccurate. Customer service via chat is terribly slow and not very effective. Very disappointing experience. First and last time for moi!

   Anabl62 · 2 Sep 2026

Shown for US

4.8 854182 ratings · Google Play

1. 1/5

   Pictures are not displayed

   Olena Chupryna · 1 Aug 2026

2. 3/5

   the website can be a lot better. Ui is not that great

   Shreya Priyadarshi · 1 Aug 2026

3. 1/5

   not used friendly

   naziphi mpokela · 1 Aug 2026

4. 5/5

   Since newest update, app does not load

   Fawn · 1 Aug 2026

5. 4/5

   Con Zara, fidati, puoi fare shopping senza svuotarti le tasche.

   Gioia Osa · 1 Aug 2026

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