MANGO - Online fashion

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.9 56609 ratings · App Store

1. 5/5Customer service

   Their customer service is very poor. I ordered a gift for my husband, and the package was supposed to be delivered within 5–7 business days. They also use a very unreliable carrier. The carrier’s website indicated that the package had been delivered, but Mango only sent me a notification about the delivery two days later. On both days, I didn’t receive my package. When I tried to reach out to customer service (which is only available via text), it was very frustrating because the input box doesn’t allow a whole sentence to fit. Most of the time, they don’t respond, and when they do, they are disrespectful and seem eager to dismiss your concerns. When I reported that I didn’t receive my delivery, they simply offered to send a replacement without providing an option for a refund. Moreover, when they sent me a notification about the replacement, they failed to include a tracking number.

   SN920401 · 30 Aug 2026

2. 1/5Very unprofessional and unhelpful

   Ordered 2 items and received it in 3 weeks (when they actually stated that the order is delivered in up to 7 days) so I tried to track my package, but the tracking number is untraceable!! I had to literally wait until the courier company calls me (cause i had no idea what company they shipped through since its untraceable). After 2 weeks, I got an “invalid” tracking number show up when i clicked on the tracking number, but the courier company logo finally showed up, so I contacted them and asked where it is & after maybe a week or two I received the package. However, one of the items didn’t fit well so i decided to refund it, i requested an at home pickup and waited a few days, after 3 days I received an email saying that an agent will call me and sort out the pickup, 2 weeks later & still no one came! I sent out 3 emails (no one even bothers to reply), I requested another return request, & still until this day... no one picked it up! I called the courier company today to pick it up, so I’m still waiting! But overall, my experience with mango is so bad, tbh I wouldn’t recommend it to anyone. Such a shame that one of the biggest clothing brands are providing customers with such a bad experience, very unprofessional!

   haya al khaled · 30 Aug 2026

3. 4/5They are legit, but they need to be more transparent

   I’ve only purchased one thing from Mango and it was a bomber jacket this past May. I purchased it at the beginning of the month and received it about 3-4 weeks later. I want to say this was due to COVID, but I’ve purchased products from Europe (they’re in Spain btw) during the pandemic and have received them a week later. Anyways, I ordered my jacket as a large, but received a European large (American medium). I called them, they told me to check the conversion chart, but still exchanged my order for free, no questions asked. I understand they’re European, but if the app is available in any country outside of the EU, it would be nice if they converted the sizes to those countries’ sizes to lessen any confusion. As it is, they have a store here in America, in NYC!

   Oder43 · 30 Aug 2026

4. 1/5Trouble since latest update

   I’ve been ordering a lot the past couple months and everything was working well (except for “track” on the order page did not work on my iPad, only iPhone). Loved the mango app until now! Latest update a week ago deleted my order history and nothing happens when I click “info” on the current order made after the update (the only order listed), so I can’t see the itemized list or anything pertaining to that order. I also cannot see order status, tracking, shipping status or anything else on both devices. I’m completely in the dark about any outstanding orders, what I ordered, what has shipped, when something will arrive, prices of items purchased and total, etc. It’s horrible! I only hope my orders are still being honored in an unorganized manner on their end even though I can’t view anything on my end. This needs to be corrected ASAP. Customers should feel empowered and able to access their own order history. As of now I won’t order from Mango for these reasons. Also I’m awaiting several return confirmations, so I’ll see how well they manage that.

   lucy<3er · 30 Aug 2026

5. 3/5Love it but the app need improvement

   Love Mango and the app, but there is one feature that is missing. As a frequent shopper who scans the app pretty often, I’m interested in seeing the new items in each category more easily. So a simple sort by (newest to oldest) when browsing each category would greatly improve the user experience. I know there is a section with new arrivals, but scanning through everything from all categories or trying to filter items is not as usable as a simple sort when browsing for examples, the jeans section. I really wish the developers include this feature in their future updates.

   16Meg958 · 30 Aug 2026

4.5 78407 ratings · Google Play

1. 2/5

   I always have trouble with the app it's self. I also find when they have sales. it's the stuff that's out of date you're trying to sell off cheap. so no i don't see the good stuff out on display to match the seasons all year around

   Bridget O'Halloran · 31 Jul 2026

2. 3/5

   В целом приложение работает хорошо. но я не могу выбрать язык какой хочу. я живу в одной стране, но использую язык другой страны (русский/английский). но я не могу поменять язык и поэтому не понимаю многие сообщения. и не могу скопировать сообщения в переводчик. только поэтому не пользуюсь приложением...

   Zeynep Yeni · 31 Jul 2026

3. 4/5

   After the last update the only way to receive your order at the store is if you allow access to the location. This is not practical or correct, since you might not even be near when you make the order. Kindly fix that

   Marilena Simantiri · 31 Jul 2026

4. 1/5

   absolutely waste of time, no number to call to make an inquiry or complaint. I've been waiting for a parcel that was not delivered, so my option is a refund.

   Natalie Scott · 31 Jul 2026

5. 1/5

   mala experiencia, la última actualización que han hecho los super clever developers, no funciona, da un error en el formato del código postal a pesar de que está correcto ...de repente vas a la pasarela de pago y desaparece toda tu cesta ..de-sas-tro-so. Eso de forzar que si la persona tiene la app en su móvil en vez de abrir la website te abre la app es una 💩no permitir hacer capturas de la cesta ¿qué va a venir el ladrón de prendas!?!? y para colmo habéis tenido un breach de seguridad

   LJ MV · 31 Jul 2026

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