H&M

• Free

Last verified 2 Sep 2026

• Free to download

Last verified 30 Aug 2026

4.8 237881 ratings · App Store

1. 1/5Disney 100th disappointment

   On July 20th I tried purchasing two of the Disney jackets and two over sized sweaters. Both in an extra large and a large. However, the my order wasn’t going through. I tried multiple times and still was running into complications. I checked my bank account and turns out I was charged multiple times. Just a little over $1300 was taken out. Although I did get refunded my money I still wanted to the items and still was lingering in my cart. Still running into problems with the purchase I was told by customer service that it wasn’t just me and that I.T. is working on it. Also told as long as it’s in my cart it’s saved. When finally able to purchase the items I went to check out just to find out that one of the jackets no longer has one of the size. Settling for both large sizes for the jackets I still went with the purchase. It was marked as delivered on Tuesday but only for three of the items which were too large jackets at one extra large sweater. The other large sweater was showing that it was being processed in the warehouse. But I still haven’t received anything. Then Thursday morning I noticed that it was marked that all items were delivered. I called customer service about all of this and was told an investigation was going to be open and looked into. This is a major concern for me seeing the items I purchased is limited and feels like I would not be getting my items that I paid for.

   Disney 100th · 2 Sep 2026

2. 3/5Not Saving Liked Items?

   I just saw some of the reviews, and I’m not the only one with this issue 🤷‍♂️ This app at least functions unlike a lot of other store apps I’ve downloaded, but why have a liking system when it only lasts like a day or two? I mainly use the app to see what they have online so I can at least have an idea in mind before going to the in-person store, I thought that I might as well like a few items before birthday and back to school shopping since I’m in desperate need of some jeans (and H&M seems to be the only clothing store where I’m at that has jeans that are loose fit/ baggy, literally the only fits that will work for both my thighs and waist cuz your man has curves) but after a few days I went back to check what I had liked, and they were all gone. I would honestly just really appreciate it if the like system actually KEPT the liked items until you unlike it or something 😭

   GayestWizard · 2 Sep 2026

3. 1/5I’d give 0 stars if I could

   I have been shopping with H&M for years, both online and in store, without any problem. That is until a couple weeks ago. I ordered three items 2 weeks ago, a scarf, a pair of pants and a shirt, all of which apparently were in stock. I received the order confirmation and waited the 2 allotted days that it usually takes for them to ship things out. When 4 days went by, I still let it slide and just assumed the delay was due to the holidays and that it would be shipped soon. When a week went by, j decided to contact customer service and see what was up. I contacted their support through their site TWICE and both times received absolutely no reply, not even a confirmation that they had received my request. Extremely frustrated, wanting to know what happened, I resorted to contacting them through twitter as that was my last resort. They did respond pretty quickly through their, but were no help. The only response I got was that they would be “in contact with their IT and support team and they would be in direct contact with me soon”. The support team never contacted me and my order has still not shipped. The full amount for the order has been pulled from my account, despite the H&M twitter account telling me my order would be cancelled. I am furious and at this point I’m more upset over the customer service I have received and how it feels that I’m being swept under the rug. I will be getting my money back one way or another, even if I have to seek outside help. Good job H&M, you just lost a loyal customer.

   KayT1216 · 2 Sep 2026

4. 5/5Nope.

   I don’t usually write reviews but I had too on this one. The app is good for finding clothings you like that may not be in the actual store (yet)! But the app it’s self is a disaster. Sometimes when I click “LIKE” on something, it doesn’t even “LIKE” it & doesn’t pop out on my “LIKE SECTION”. I just said to myself that it was mineral issue. (Things got worse). I would have a lot of things I wanted to buy, but didn’t have the money at the moment. So I would just put them in my cart/bag and return to it later. On this app, I can’t do that. You may be asking why & it’s because, when ever you put something on your cart, it will literally disappear in a matter of 2 days. (I would open the app and go straight to my bag/cart. & it would say that it was empty but I just filled it like a day ago). I tried signing in because I thought it would start saving, but still had the same issue. & to even make the topic worse, when I view something on my cart and go back to view others; it would take minutes to load. & after that, it would start at the top of the cart again (how annoying is that when you have a lot of things). PLEASE FIX THIS! I have a lot of things I want to buy but don’t want to go to the actual store

   shawty.fineee · 2 Sep 2026

5. 1/5Overall not a good experience

   I tried to make a purchase on my phone, but it ended up with “payment declined” even I tried with different cards (which went through successfully after I dialed the customer service number on the second day using the same credit card). Maybe not an app issue, but definitely made me frustrated. Anyway, I thought maybe give it a second try, I downloaded the app on the tablet, and tried to check out. When I was about to fill in the payment information, it showed “Please check the origin” in the card number section, and it would not allow me to fill in anything in that cell (the keyboard didn’t pop-up, and when I clicked the cell, it kept selecting the entire payment section). Got no luck of checking out on the tablet app. Plus the app could not be oriented horizontally on the tablet, which made it pointless of presenting on the bigger and wider screen... I want to see more items on the screen (4*2), but not to see bigger pictures... Another design thing is that, if I could scroll through different pictures of the item before I clicked to see more details, than it will make the experience be much more precise and easy. Feels like that I interacted with the app too much to get the thing I want. I can simply scroll sideways to see the pics on the main, but now, I need to click the front pic to enter the detail page, scroll down to see more pics, and click the back arrow to go back to the main to see more items... it just could be done in a much better way.

   Shopper ABC · 2 Sep 2026

4.8 1031323 ratings · Google Play

1. 1/5

   Worst app ever. I ordered 3–4 products from this app, but they were never delivered. However, the app shows that they were delivered. I contacted customer service, and they told me I wouldn't get a refund because the app shows the order as delivered.

   Prasad · 31 Jul 2026

2. 1/5

   Why would this app not allow screenshots?! Product descriptions are awful. Everything is like 'jersey dress' no real detail on colour/fit/material etc so almost impossible to search that way. You have to scroll through the whole section.

   Lucy Parkin · 31 Jul 2026

3. 1/5

   not got my refund assaap

   Saksham Porwal · 31 Jul 2026

4. 4/5

   good

   ANAS ALSHLASH · 31 Jul 2026

5. 5/5

   I like H&M app

   DeAnne Robinson · 31 Jul 2026

Privacy

Accessibility

No accessibility labels collected yet.

Privacy

Accessibility

No accessibility labels collected yet.

• 26.29.0 · 28 Jul 2026
• 26.34.0 · 19 Aug 2026