H&M

Shown for US

• Free

Last verified 2 Sep 2026

Shown for US

• Free to download

Last verified 30 Aug 2026

Shown for US

4.8 237881 ratings · App Store

1. 5/5Nope.

   I don’t usually write reviews but I had too on this one. The app is good for finding clothings you like that may not be in the actual store (yet)! But the app it’s self is a disaster. Sometimes when I click “LIKE” on something, it doesn’t even “LIKE” it & doesn’t pop out on my “LIKE SECTION”. I just said to myself that it was mineral issue. (Things got worse). I would have a lot of things I wanted to buy, but didn’t have the money at the moment. So I would just put them in my cart/bag and return to it later. On this app, I can’t do that. You may be asking why & it’s because, when ever you put something on your cart, it will literally disappear in a matter of 2 days. (I would open the app and go straight to my bag/cart. & it would say that it was empty but I just filled it like a day ago). I tried signing in because I thought it would start saving, but still had the same issue. & to even make the topic worse, when I view something on my cart and go back to view others; it would take minutes to load. & after that, it would start at the top of the cart again (how annoying is that when you have a lot of things). PLEASE FIX THIS! I have a lot of things I want to buy but don’t want to go to the actual store

   shawty.fineee · 2 Sep 2026

2. 1/5Disney 100th disappointment

   On July 20th I tried purchasing two of the Disney jackets and two over sized sweaters. Both in an extra large and a large. However, the my order wasn’t going through. I tried multiple times and still was running into complications. I checked my bank account and turns out I was charged multiple times. Just a little over $1300 was taken out. Although I did get refunded my money I still wanted to the items and still was lingering in my cart. Still running into problems with the purchase I was told by customer service that it wasn’t just me and that I.T. is working on it. Also told as long as it’s in my cart it’s saved. When finally able to purchase the items I went to check out just to find out that one of the jackets no longer has one of the size. Settling for both large sizes for the jackets I still went with the purchase. It was marked as delivered on Tuesday but only for three of the items which were too large jackets at one extra large sweater. The other large sweater was showing that it was being processed in the warehouse. But I still haven’t received anything. Then Thursday morning I noticed that it was marked that all items were delivered. I called customer service about all of this and was told an investigation was going to be open and looked into. This is a major concern for me seeing the items I purchased is limited and feels like I would not be getting my items that I paid for.

   Disney 100th · 2 Sep 2026

3. 2/5Needs better accessibility and compatibility with voiceover

   So while I love the store and the clothes they have the app is kind of a mess. It’s all right enough if you have good enough vision but when you are very visually impaired or a limited site and use voiceover on your phone the app is basically useless. As well as even before I became visually impaired and did not require voiceover to work my phone I still have some trouble is using the app because although you can favorite clothes they will eventually just disappear from your favorites and then you have to find them again or sometimes hope they still have them at all. As I recently was wanting to buy some clothes and was just going to use the app due to the virus I thought would be easier but I soon discovered that the app does not work with voiceover as I can only read approximately maybe five or more things and it’s only an estimated guess of what it is I thought maybe I’d get by by just going to my favorites and just clicking on the first few things on my favorites list was completely empty. So while the app is manageable enough so long as you have a good enough vision and don’t use voiceover on your phone I definitely would not recommend it to anyone who is visually impaired or with limited site and requires voiceover on to work their phone please fix this and then maybe the apple be better.

   Goku4321 · 2 Sep 2026

4. 1/5I’d give 0 stars if I could

   I have been shopping with H&M for years, both online and in store, without any problem. That is until a couple weeks ago. I ordered three items 2 weeks ago, a scarf, a pair of pants and a shirt, all of which apparently were in stock. I received the order confirmation and waited the 2 allotted days that it usually takes for them to ship things out. When 4 days went by, I still let it slide and just assumed the delay was due to the holidays and that it would be shipped soon. When a week went by, j decided to contact customer service and see what was up. I contacted their support through their site TWICE and both times received absolutely no reply, not even a confirmation that they had received my request. Extremely frustrated, wanting to know what happened, I resorted to contacting them through twitter as that was my last resort. They did respond pretty quickly through their, but were no help. The only response I got was that they would be “in contact with their IT and support team and they would be in direct contact with me soon”. The support team never contacted me and my order has still not shipped. The full amount for the order has been pulled from my account, despite the H&M twitter account telling me my order would be cancelled. I am furious and at this point I’m more upset over the customer service I have received and how it feels that I’m being swept under the rug. I will be getting my money back one way or another, even if I have to seek outside help. Good job H&M, you just lost a loyal customer.

   KayT1216 · 2 Sep 2026

5. 1/5Horrible Customer Service

   I have never written a review before on anything but I had to after my recent purchase. Layout-wise the app itself works great and I have no problems with. It is when you try and complete a purchase that problems arise. When I ordered my clothing, I realized it had my old address on file. I immediately tried to reconcile this through customer service but the agent said that I had missed my “15-30 minute window of grace period” to do this. It had in fact been less than 30 minutes and I feel that the agent deliberately responded late so that he could prolong our chat thus ensuring that I miss that “window.” It was absolutely ridiculous and I had proof via email confirmation that I still had time to get this fixed but the agent kept insisting that the button was no longer available to him. His suggestion was to return it upon arrival. Not sure how thats supposed to work when it’s getting sent to my old address. So frustrating and it was an easy fix for a multi-billion dollar company who surely has the resources to do something as simple as alter the shipping address 20 minutes after the purchase was made. Will never order through this company again.

   Cheerleader12234 · 2 Sep 2026

Shown for US

4.8 1031323 ratings · Google Play

1. 1/5

   Worst app ever. I ordered 3–4 products from this app, but they were never delivered. However, the app shows that they were delivered. I contacted customer service, and they told me I wouldn't get a refund because the app shows the order as delivered.

   Prasad · 31 Jul 2026

2. 1/5

   Why would this app not allow screenshots?! Product descriptions are awful. Everything is like 'jersey dress' no real detail on colour/fit/material etc so almost impossible to search that way. You have to scroll through the whole section.

   Lucy Parkin · 31 Jul 2026

3. 1/5

   not got my refund assaap

   Saksham Porwal · 31 Jul 2026

4. 4/5

   good

   ANAS ALSHLASH · 31 Jul 2026

5. 5/5

   I like H&M app

   DeAnne Robinson · 31 Jul 2026

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