ZARA

• Free

Last verified 2 Sep 2026

• Free to download

Last verified 30 Aug 2026

4.8 413198 ratings · App Store

1. 2/5Tedious.

   This app is more tedious and tricky than it needs to be. The design is of the all is beautiful and the products are nice. However, ZARA needs to do a better job of updating stocks that are available in store. I used the app to look up a specific product in my size and saw multiple stores that had the said size in stock, I commuted to the nearest Zara store which was an hour and minutes away from me. When I got there I told the item was NOT in stock and they did not have anything else that was on my size. I could not purchase something else because I needed that specific item and was pressed for time. So I wasted an hour and minutes commuting there just for them not to have it. Another thing, why when placing an order for pickup, there is no way to change the billing address? If I’m buying something for someone and I set it for pickup, it automatically uses my address and billing info, so the only person who can collect that item would be me. And finally, There is no way of deleting/moving your address on the app. I’ve googled, went through the app and there is absolutely NO WAY of removing an address from the address book, which is very and annoying. In order to remove my address I had to delete my account and make a new one.

   Immortal4_ · 2 Sep 2026

2. 5/5The best most stylist clothing for everyone

   My go-to for office, evening. Lazy days, gifts for family and my husband, all under one roof!! Be a little different, change it up with a funky jacket that makes a great piece from computer work to computing the tip at your favorite after work watering hole!! Delicious fabrics, standout tops and bottoms for all ages and the absolute best accessories at great prices so your outfit is a stand out in any crowd in any City. Be aware, there’s gonna be big compliments, envy at your stylish choices and no age agenda!! I’ve been the recipient for years without fail, even in the courtroom (my professional career lands me there) and I’m always in proper but attractively outfits! It doesn’t take a personal shopper, it doesn’t take a huge bank account and it almost doesn’t take a fashionista eye to make you look fabulous!! It just takes some trying on for a good fit, some professional assistance, if needed, from Zara’s well trained and highly competent , not pushy, sales staff and you’re out the door with NOT a ‘whole NEW you’ but a well clothed person who’s got great style!!! I am a major clothes horse who’s budget is working class caliber but Zara makes you look runway ready for any occasion from the tips of your toes with great shoes to the top of your head with accessories!! Who said designer chic has to break the bank, not with a Zaraein your side!!🥰🥰

   LYNJU27 · 2 Sep 2026

3. 1/5DO NOT ORDER ONLINE!!!

   I put in a large order and needed to change the shipping address so I called Zara. The representative told me that my order had been cancelled and that I would need to wait 24 hours and then put everything back in my shopping cart as a new order. What an inconvenience. I asked her if there was any way they could just put the order through again and she said they could not because they wanted to keep my cc info private. In the meantime, she manually changed my shipping address to the correct one. I waited 24 hours and put in a new order. I saw other things I liked, so I modified the order. Upon submitting it, I saw that the shipping info was still incorrect. I called again. I spoke to a different rep who confirmed that the first order had been cancelled and that my shipping info would be updated. That evening I got an email saying the wrong order (first order) was being sent to the wrong address!! How can this be? This time I contacted them via chat. The rep tells me there is nothing they can do and apologized for the misguided info. Now I have to pay for 2 orders. One is being shipped to the wrong address so I will have to find a way to retrieve it and then pay to have it shipped back and hope for a refund. When I asked for contact info of management, we conveniently were disconnected. Such horrible service!! Buyer beware! I will never order online from Zara again and have to pay for there mistakes in time and money.

   Wolfie25242 · 2 Sep 2026

4. 1/5Terrible experience with Zara app

   I usually buy Zara in person but since this year I’m not in Spain thanks to Covid (I’m in the USA), I decided to try it with the app (I don’t have a store in my state). After shopping and receiving the purchase in pretty bad conditions (package with 4 items inside was smashed like a ball), it turns out I need to change sizes. I requested a return and proceed with that on my end within the 7 days allowed. Time passes by and hear nothing from Zara until an email saying I’ll be charged again for not returning my original packet. So here I’m with no clothing and charged twice for it. After many phone calls and attempts via Zara Chat (often “closed” by itself “due to inactivity”...so me trying all over again many times), a person finally “opens a claim” (I believe this was the 6th person I talked to). Then I received a phone call saying they’ll mail the new order with correct sizes within 5-7 days and will reimburse me the double charged. This second thing did happen, however after the 7 days I received a call saying so sorry but they do not have those sizes any more (of course, after close to a month waiting this was pretty expectable). So after a full MONTH here I am with nothing. In my opinion, the app is not very friendly and does not feel natural the way it is categorized. It makes no sense to me. Items description like kids shoes is inaccurate. Customer service via chat is terribly slow and not very effective. Very disappointing experience. First and last time for moi!

   Anabl62 · 2 Sep 2026

5. 1/5Disgusting customer service

   Corporate Representative, I just returned home from going to the Zara Norwalk, Connecticut location in the Sono Collection Mall. I bought a pair of shorts and crop tank top. I went to the Yard House restaurant to eat and try on my clothing and then realized I did not have my receipt in my bag as expected. I returned to the store at 5:00p, 1 hour and a half after purchase to retrieve a receipt from register and refund my purchase. As soon as the manager saw me she said she can’t help me and that I have to follow up with customer service. I then asked her if there are any other options. She said no. She said the register can not go back to previous transactions and asked me to leave. I was completely insulted and surprised. Tracy, the manager is a white woman and the experience felt extremely biased and racist. I tried to remain reasonable & patient hoping she would be helpful. This was after an hour long wait on line. My sister was extremely upset and intervene. I can not believe your establishment hires racist managers who would treat me this way. I returned only 1 hour and a half after purchasing and they did not supply a receipt. I even provided my sister’s receipt so they would see the register and time we were there. I live far away from a Zara location. I drove from Bridgeport to Norwalk and will not be returning. I need assistance and resolution

   Pocahontess · 2 Sep 2026

4.8 854182 ratings · Google Play

1. 1/5

   Pictures are not displayed

   Olena Chupryna · 1 Aug 2026

2. 3/5

   the website can be a lot better. Ui is not that great

   Shreya Priyadarshi · 1 Aug 2026

3. 1/5

   not used friendly

   naziphi mpokela · 1 Aug 2026

4. 5/5

   Since newest update, app does not load

   Fawn · 1 Aug 2026

5. 4/5

   Con Zara, fidati, puoi fare shopping senza svuotarti le tasche.

   Gioia Osa · 1 Aug 2026

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• 18.16.0 · 30 Jul 2026
• 18.19.0 · 21 Aug 2026