Whataburger

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.7 157546 ratings · App Store

1. 5/5Best shakes ever!

   My eldest daughter has been literally fighting for her life! This is her second time fighting cancer. We had to Travel for around 2 hours to get to her treatment. She would not feel like eating anything at all. Her son ( 5 yrs. Old) would always be hungry so each day we would stop and get him a burger and myself the bacon burger and each a vanilla shake. I ask my daughter to try a shake to see if she could keep that down. Reluctantly she tried a strawberry shake and it was like a symphony started playing. She was able to keep it down. Others tried to get her to try shakes elsewhere and she refused. No she said that whataburger has the best shakes of any place. They are nice and thick and so refreshing on these daily road trips to the oncologist. And all of her other appointments. Now her young son alway ask for the shake with his chicken strip meal. She love the burger too. She finally was able to start eating. Her son ask if it’s a what a shake day? We said no it’s What a burger… but he insisted it’s what a shake day. We travel in her son’s old truck most of the time. The ac went out and it’s really hot here in Texas but we just roll the windows down and away we go…knowing that the milk shake is going to taste even better today. So thank y’all for being on this journey. And thank y’all for the best shakes…it brightens our days and gives my daughter some nourishment too! 🙏❤️🙏

   western rookie · 30 Aug 2026

2. 2/5Quicker to order at restaurant than app

   I like to order through this app because I can order food without being interrupted while placing my order in person. However, the app does not speed up the process of getting your food. You have to set a time that you want your food to be ready. You click on the submit button, but you still have to check in with the front counter team member to let them know you’re there. If you don’t, you’ll be waiting for a while until a team member asks you if you’ve been helped. The few times that I’ve ordered through the app, the average wait time has been over twenty minutes. I arrived at one location recently and waited several minutes at the on-line check in sign before I was asked if I needed any assistance. Than it took another 25 minutes for me to get my food, which was not a big order. Patrons behind me and patrons ordering through the drive thru got their orders quicker than I did. When I got my order, it was cold. This may also have been an issue with the location which has already been reported. The other issue I have is that some locations we frequent the most are in an unreliable cell-phone areas and makes using the app difficult. Other fast food apps that I’ve used automatically place the order into the system without having to check-in in person. I’m sure improvements will be made and we will still visit whataburger since the value of the product is definitely worth the cost.

   Rillie44 · 30 Aug 2026

3. 2/52nd class customers to in person orders

   First off, I love Whataburger. I initially downloaded the app to make it more efficient for me to make an order and just pick it up. Seemed simple. Unfortunately that’s not the case. Every time I make an app order and pick up the order I notice I’m waiting longer than people who order in person at the counter. It bothered me so i started ordering through the app and going through the drive through instead because I want the points. Today was the straw that broke the camel’s back. I app ordered a 75 cent burger and went to pick it up. There was a crowd of people but I understood waiting. I waited an hour and never got my order. When I asked one of the runners they told me that they have one station handling online orders while the rest are handing in person orders. They were allowing a backlog of online orders to pile up with no real intent to fulfill the order in a reasonable amount of time. Over one hour isn’t a reasonable amount of time while in person orders were getting fulfilled in 20 minutes. There is no real benefit of this app except cashing in points. I recommend screenshotting your QR, delete the app, and scan the QR for inperson orders. You get your order prioritized over app orders and don’t have to wait long. The refund process is a pain too so I don’t like that rather. Poor user experience.

   Mr.Impossible1 · 30 Aug 2026

4. 1/5Terrible app for a great burger

   I used the app yesterday to order ahead. One burger, two large onion rings. The onion rings have a slider for size but no quantity. Had to edit order to increase quantity and remove a random “ice” that was added. I guess that was when the app decided I wanted 2 of everything and doubled my burger as well. There is no quantity listed for burger when viewing order but I guess I should have noticed that $8+ was too much for one. I chose a pick up time an hour past ordering. After confirming my order it wanted me to click another button to “start cooking”. I didn’t know when I was supposed to click that. Is it to complete my order and send to store or was I supposed to wait until I was on my way to pick it up? I decided to wait but my food had obviously been sitting under warmer since shortly after I confirmed. On same page as “start cooking” was a link to “let us know you’re here” that I guess wanted me to call the store from within the store. Stood at the “online ordering” register and was ignored. Tried to pull up my order but it just brought up the map for choosing my location. I finally got the attention of a worker who gave me my order based solely on my knowledge of what was in the bags. The app is not user friendly - took a while to realize that you have to click on “meal option” to select “sandwich only” if you don’t want the meal option. The store doesn’t seem to have a clue about how to handle these orders or they’re being provided an interface that is also not user friendly.

   NCPhotoGal · 30 Aug 2026

5. 2/5If owed a refund they’ll make you dance…

   If you place an order through the app and pay with the app then you better hope the store is now not out of something you ordered. The store is unable to give you a refund and they tell you to go through the app. If you call them through the app be prepared for 20 questions. You cannot just give them the order number (which has all the information needed for the refund), you have to tell them the store number, exact time of order, which items was missing, how to spell your first name (seriously… they asked this) and then they ask for the order number. At that point, realizing all the information up to this point could have been pulled FROM the order number (payment method contained my full name) I politely give her the order number and then told her on Whataburger could keep my $2-$3 the shake costs. Instead of a refund, I asked her to please inform the leadership that this waste of my time is what pushed me from annoyed to angry. Sure, it is a little thing. However, the lazy programming that made me jump through hoops to fix a problem they caused combined with their disregard for my time is inexcusable.

   AngrydadnamedJay · 30 Aug 2026

3.3 30811 ratings · Google Play

1. 1/5

   absolute dog water of an app. sign in/sign up doesn't work. you can't use half the app because of it. like seriously get your stuff together

   Braisedin · 29 Jul 2026

2. 1/5

   slow, glitches often..... poor user friendly !!!!!

   ej logan · 29 Jul 2026

3. 5/5

   The reward system isn't great. The food ordering interface is great! simple to use, functions well, and has plenty of options. much better than other food apps for ordering ahead

   Bro · 29 Jul 2026

4. 5/5

   awesome

   Nancy Perez · 29 Jul 2026

5. 1/5

   the app wouldn't let me redeem my free Burger

   Joseph · 29 Jul 2026

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