Quick verdict
- What it is
- Store information collected; independent summary not yet available.
- At a glance
-
- Free to download
Categories and search queries
Official categories
- Travel
- Travel & Local
AppCorpus categories
Key functions
| Function | Availability | Access | Scope | Evidence |
|---|---|---|---|---|
| Apple Wallet | Yes | Free | App Store | Store published |
| Free app | Yes | Free | — | Store published |
Screens
Google Play
11 store screenshots
Pricing & paywalls
- Free
- Free to download
Ratings & reviews
-
2/5Poor user experience
Vietnam Airlines is a national airlines, however, both website and mobile app have been designed badly, like for a private company. Even some ride hailing apps could do it much better. This review will be applicable for mobile app, but can be extended to web as well. After many upgrades, the app runs still unstably, loading data very slow. As a mobile app, the designers need to think how to fit with different mobile devices, support either portrait or landscape layouts. However, the app only supports portrait. Are the designers (AND/OR) Vietnam Airlines not thinking of the UI/UX before launching the app?
Bình Đoàn · 28 Jul 2026
-
1/5An embarrassment for a national carrier
What an embarrassment of an app from a national carrier. Every update fixes nothing substantial. I hope this will improve. The only function actually working is booking, the aesthetic, and nothing else. Cannot check in, a huge hassle to see and manage booking, cannot modify booking, cannot retrieve boarding pass, terrible frequent flyer management etc!? Almost everything has to be done in person like it's 1990s. Instead of using the notifications to spam customers , maybe try to make it useful with gate information, luggage information, trip delay info; nobody cares about all the promotion notifications when the web and mobile applications deliver such a sorry of an experience. Absolutely Unacceptable. No other airlines have this issue. Get your act together, get some competent and disciplined developers to get this to work, it really isn't rocket science. I want to support you, please fix it.
Traveler Le · 28 Jul 2026
-
1/5Better to Send a Pigeon
Vietnam Airlines is probably one of the better airline in Vietnam, however their app’s user interface is unintuitive and difficult to navigate. They should really invest in a UX/UI team to modernize the app: no easy feature to login, no Apple wallet syncing, no ability to quickly reference upcoming flights. International customer service number will ring then give you a prompt for “no one is available, please call again later” after 2 mins on hold. Honestly, either call them on their Vietnamese line… or send a messenger pigeon. If you’re lucky, you might get it resolved. Forget about whatever status you have with the airline, you’re basically economy when it comes to customer support.
SrirachaSama · 28 Jul 2026
-
2/5Too many details asked to simply login
The app was updated and it wouldn’t allow me to login with my original login details. I tried using my email and phone number but it rejected those. Then I had to find my booking number, PNR, frequent flyer #, member account number, and Lotusmiles number to login. Please make the login process easier by asking for 1-2 pieces of information. I ended up deleting the app and created a new profile under Lotusmiles. It took me over an hour to complete this process.
CEA_USA · 28 Jul 2026
-
1/5Update failed in cycles
When the app starts, there’s a pop up message saying it needs to be updated. It won’t let you use the app. The only choice you have is to click on “Update” button. That will take you to the AppStore or PlayStore. But then the store doesn’t have Update (must be the latest version already). Only choice is to click Open (or uninstall) the App. This then takes you back to the app, which won’t let you use it until you hit Update button… This cycle keeps repeating. Can’t book any flight tickets! Gave 1 star just to get the Company or Developer to get it fix quick!
IceAge2025 · 28 Jul 2026
-
1/5
The constant notifications about sales and various things is so annoying! I have the app in anticipation for a flight I've already booked. I don't want to be bombarded with spammy notifications and can't seem to find a way to turn these off.
Matt Broky · 31 Jul 2026
-
1/5
Must be some random stupid student did the development of this app. So stupid UX and all feature is asking for way too much unnecessary information.
D. T. · 31 Jul 2026
-
1/5
Đi Pacific có tích tian mà k cho ưu tiên
Nguyen Tinh · 31 Jul 2026
-
2/5
App won't let me log in, although I can access my account through the official website. However, I'm having trouble proceeding with the payment.
Dennis Alonzo · 31 Jul 2026
-
1/5
Truly awful. This app exists to harvest your data and spam your inbox. Nothing about this app improves my travel experience or makes my flight more convenient.
Cammy Jenkins · 31 Jul 2026
Privacy & accessibility
Privacy
- Data Linked to You — Analytics — Financial Info — Payment Info Developer declared
- Data Linked to You — Analytics — Identifiers — Device ID Developer declared
- Data Linked to You — Analytics — Identifiers — User ID Developer declared
- Data Linked to You — Analytics — Location — Coarse Location Developer declared
- Data Linked to You — Analytics — Other Data — Other Data Types Developer declared
- Data Linked to You — Analytics — Purchases — Purchase History Developer declared
- Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
- Data Linked to You — App Functionality — Financial Info — Payment Info Developer declared
- Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
- Data Linked to You — App Functionality — Identifiers — User ID Developer declared
- Data Linked to You — App Functionality — Location — Coarse Location Developer declared
- Data Linked to You — App Functionality — Other Data — Other Data Types Developer declared
- Data Linked to You — App Functionality — Purchases — Purchase History Developer declared
- Data Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
- Data Linked to You — Financial Info Developer declared
- Data Linked to You — Identifiers Developer declared
- Data Linked to You — Location Developer declared
- Data Linked to You — Other Data Developer declared
- Data Linked to You — Purchases Developer declared
- Data Linked to You — Usage Data Developer declared
- Data Used to Track You — Financial Info — Payment Info Developer declared
- Data Used to Track You — Financial Info Developer declared
- Data Used to Track You — Identifiers — Device ID Developer declared
- Data Used to Track You — Identifiers — User ID Developer declared
- Data Used to Track You — Identifiers Developer declared
- Data Used to Track You — Location — Coarse Location Developer declared
- Data Used to Track You — Location Developer declared
- Data Used to Track You — Other Data — Other Data Types Developer declared
- Data Used to Track You — Other Data Developer declared
- Data Used to Track You — Purchases — Purchase History Developer declared
- Data Used to Track You — Purchases Developer declared
- Data Used to Track You — Usage Data — Product Interaction Developer declared
- Data Used to Track You — Usage Data Developer declared
Accessibility
No accessibility labels collected yet.
Privacy
- Data collected — Analytics — App activity — Other actions Developer declared
- Data collected — Analytics — App info and performance — Crash logs Developer declared
- Data collected — App functionality — Health and fitness — Health info Developer declared
- Data collected — App functionality, Advertising or marketing, Fraud prevention, security, and compliance, Account management — Device or other IDs Developer declared
- Data collected — App functionality, Fraud prevention, security, and compliance — Location — Approximate location Developer declared
- Data collected — App functionality, Fraud prevention, security, and compliance — Location — Precise location Developer declared
- Data collected — App functionality, Fraud prevention, security, and compliance, Account management — Personal info — Email address Developer declared
- Data collected — App functionality, Fraud prevention, security, and compliance, Account management — Personal info — Name Developer declared
- Data collected — App functionality, Fraud prevention, security, and compliance, Account management — Personal info — Other info Developer declared
- Data collected — App functionality, Fraud prevention, security, and compliance, Account management — Personal info — Phone number Developer declared
- Data collected — App functionality, Fraud prevention, security, and compliance, Personalization, Account management — Personal info — User IDs Developer declared
- Security practices — The developer doesn’t provide a way for you to request that your data be deleted — Data can’t be deleted Developer declared
- Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
Accessibility
No accessibility labels collected yet.
Versions
-
8.3.2
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.3.3
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.3.4
For your better convenience, let’s check out our update: - Increase the number of Paid Meals available for selection. - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.3.5
For your better convenience, let’s check out our update: - Increase the number of Paid Meals available for selection. - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.3.6
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.3.7
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.3.8
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.3.9
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.4.0
The new version includes bug fixes and additional features like the ability to purchase tickets, baggage, and meals during the aircraft check-in procedure. Please experience and provide feedback so that we can enhance the app in future releases!
-
8.4.1
The new version includes bug fixes and additional features like the ability to purchase tickets, baggage, and meals during the aircraft check-in procedure. Please experience and provide feedback so that we can enhance the app in future releases!
-
8.4.2
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.4.3
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.4.4
For your better convenience, let’s check out our update: - Easily change your flight when the schedule is changed. - Request ticket refunds directly on the app. - Cancel online check-in with just one tap. - Improved online check-in feature to help you save time at the airport. - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.4.5
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.4.6
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.4.7
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.4.8
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.4.9
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.5.0
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.5.2
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.5.3
For your better convenience, let’s check out our update: - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.5.4
For your better convenience, let’s check out our update: - Track flight status real time and check baggage status directly in the Mobile App. - A new experience for online check-in using biometric authentication. - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.5.5
For your better convenience, let’s check out our update: - Track flight status real time and check baggage status directly in the Mobile App. - A new experience for online check-in using biometric authentication. - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.5.6
For your better convenience, let’s check out our update: - Track flight status real time and check baggage status directly in the Mobile App. - A new experience for online check-in using biometric authentication. - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
-
8.5.7
· 10 Jun 2026
For your better convenience, let’s check out our update: - Track flight status real time and check baggage status directly in the Mobile App. - A new experience for online check-in using biometric authentication. - Bug fixes and performance improvements. Bye bye bugs! - We are always working to make the app faster and more stable. Stay tuned to get the best Vietnam Airlines App experience!
- 8.5.7 · 13 Jun 2026
- 8.5.8 · 7 Aug 2026
Alternatives
- EVA AIR — Same category + similar ratings
- Bamboo Airways — Same category + similar ratings
Availability by market
- US
Data quality & evidence
- Page completeness
- Live store listing
- Last verified
- 30 Aug 2026
- Sources
- App Store, Google Play
- Independent summary has not been published yet.