China Airlines App

• Free

Last verified 28 Jul 2026

1.8 4 ratings · App Store

1. 2/5App needs work lots of bugs

   I was turned away a few times from signing up for China Airline membership using the app because of bugs. For example I had to use all CAPS for my English name entry otherwise the system wouldn’t proceed. After a few tries with a few other minor bugs I was able to sign up finally but I forgot to write down the membership number and the system wouldn’t let me login using my phone number or email. Really painful to use. I grew up with China Airline so it’s hard for me to give up my heritage company. Please keep trying China Airline!

   Big Bun Theory · 28 Jul 2026

2. 1/5Outdated; get with the times

   If you are reading this it’s because you are getting ready to travel with China Airlines and wanted the app for facilitating ease of travel. I am sorry to tell you that you done messed up. Succinctly put this app is horribly outdated - the design looks like it’s decades behind the times, and the app itself is buggy. The app has been attempting to load the privacy protection policy for 15+ mins now (quitting and reopening the app has not made a difference in helping the app load faster) - all while being on hold on the phone for 20 mins as well with the same recorded voice message “all representatives are busy now…please be patient” repeating every 10 seconds to the same loop of background music. My initial quoted wait time was 5 mins to hold before a representative would respond. This is such a shame considering I have flown China Airlines for over 30 years and have always enjoyed the in flight experience and on board services. This app does NOT match the quality experience delivered on a China Airlines Flight and the app developers need to be held accountable for that. Thank you

   Sloocorp · 28 Jul 2026

3. 1/5Terrible Travel Exeperience

   My family and I traveled with CI 0012 from Taipei to New York on May 4th, 2024. That was a terrible experience. None of the flight attendants helped my family with an infant and a toddler. The flight was about 15 hours, yet none of the flight attendants set up the bassinet for our infant until the middle of the flight. My three-year-old was so tired we were trying to accommodate her for a nap during the non-flight, but the staff stopped us to set up a more comfortable place for her to nap. In such a vulnerable situation, up in the air without any support and with the need to take care of two young children, we were highly disappointed with the service provided by China Airlines. After all, that experience related to not only a terrible flight for my family but also a significantly worse impression of the surface provided for a young family who needed extra attention during a long flight. I would recommend my parents, friends and family not to take the China Airlines.

   Enoch Yeung · 28 Jul 2026

4. 1/5Need improvement

   First of all the app works but 'barely'... Although I can book a round trip flight successfully, with the help that the app displayed prices of few days before and after that allows me to find the lowest price around my original travel days. It goes downhill from there.... After I select the flights and seats, I have to enter travel document info although it was saved in my profile. At very last step: payment, or is a plus the are many payment options..... But... When I click 'NEXT' after entered credit card info, an error message 'hit return too many times...' then entire operation have to start from beginning... There is another error message when I want to change seats by clicking 'passenger' of the reservation... Something to do with the width of the table.... The overall experience it's not pleasant... I'd suggest the developers check out other airlines app... Such as Delta, AA, Lufthansa... Learn the interface as well as the function...

   EYC-CA · 28 Jul 2026

5. 2/5Section on managing miles is broken

   I’m a new member to China Airlines Dynasty club and I recently flew with China Airlines (<three months ago) from SFO to BKK via Taipei, but the app is unable to apply that trip. Even though I input the ticket number it suggests ‘can’t find section 1”, and asks to input “segment 1” and then “segment 2”. It’s so unclear what they mean - is it the first and second leg of the two leg trip one way? I tried and it still failed; such a mess. I don’t know why this has to be so difficult and take so long. They should make this obvious and easy. Otherwise seems like a nice airline.

   JohnNc190 · 28 Jul 2026

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