Talkspace: Virtual Therapy App

• Free

Last verified 30 Aug 2026

4.8 46715 ratings · App Store

1. 3/5Surprising how much left to work out

   I can’t blame the app for quality of therapists- I think it does a lot to make therapy available to people. And I’ve had good experiences personally. But it isn’t a very user friendly format throughout. Signing up isn’t always super intuitive- if you put in insurance and it looks like they find it (you get clear message if they don’t at all) you go through a questionnaire and then they ask you to subscribe if they think your insurance doesn’t cover the sessions. So if something processed wrong, and say you know you have coverage for $20 copay, you aren’t clear from that screen before you subscribe whether it’s going through that way or not- maybe you think you’ll get reimbursed or something else-but they didn’t find that coverage. My insurance is weird and I had to try it under a couple different companies to get the coverage to show, but it finally showed the copay. But then randomly after an app update, they decided my coverage expired (my insurance hadn’t changed) and emailed me early the morning of a session, and 8 minutes later emailed to cancel the session to avoid fees. There is still no actual customer support you can talk to immediately- though the chatbot gives the false impression you might be connected to someone. You have to submit a message and wait up to 3 days if an article doesn’t help. This doesn’t seem like a great set up for people dealing with depression and anxiety and other issues- to have things like the app suddenly cancel their appointment for an issue that could be sorted with a couple minutes of human contact but you don’t have anyone available to sort it.

   Keezee23 · 30 Aug 2026

2. 1/5NOT SAFE! Please do not use!!!

   I paid hundreds of dollars just for my psychiatrist to meet with me once and then to never respond to me again, despite my many attempts to contact her. She prescribed me new medication and then never once followed up on it, which was incredibly unprofessional and unsafe. I then emailed TalkSpace support, who informed me that I couldn’t get a refund, but I could get rematched and spend more money to have another initial appointment. This whole experience took about 3 or 4 months of my time that could’ve been spent getting better. I already have a hard time asking for help, and this only added frustration and exhaustion. Don’t waste your money or your time! UPDATE: As you can see, Talkspace responded to this review. Don’t be fooled—nothing was done after this response; it’s all for show. Many months later, I was finally able to find a psychiatrist who was committed to helping me. Upon telling her about my experience with Talkspace, she was very concerned and told me that this was extremely unsafe and could’ve been so much worse if I was in a worse place mentally. I was also misdiagnosed and given very incorrect medication, which negatively impacted my life. Please please don’t jeopardize your mental health. For an app that specializes in mental health, this is unacceptable. I am so worried for others who get tricked into using this app. This is not a safe app to use.

   Person adjusnduwjxuwiud · 30 Aug 2026

3. 1/5UX of app is great. Actual use? HORRIBLE

   If you’re wanting a fair exchange, to pay for and receive a service, this app isn’t for you. You’re told you’re supposed to be able to talk to your therapist at least once a week. I signed up and the intake person was fine. I got ‘matched’ and was supposed to hear from my new therapist. The app worked great so I had hopes… but I could not get a response from my assigned therapist for days at a time, and could not get an appointment scheduled. The first therapist was MIA, so I switched providers and tried again. Same experience. I never even got to introduce myself to the counselor. Literally I never got to speak to a therapist at any point for over a week. I contacted customer service and they were entirely unhelpful, I had already paid for a whole month (as they require), yet they count it as paid weekly, and I paid for a week of absolutely nothing. I asked multiple times for a refund. Finally got it. HUGE waste of time. Their site said wait times are longer than the 24hrs they shoot for… but a week? I asked both customer service and the therapists (tried to via text) if I had done something wrong, or if the system was just overwhelmed, and other things as I didn’t want to quit, I wanted to give them and chance and I wanted the service. Nothing was addressed. So in order to not be charged for absolutely nothing, with no response to If/when things would be different at some point, I had to cancel. Until a lot of change happens within this company, I DO NOT RECOMMEND.

   happyinkc · 30 Aug 2026

4. 2/5Extremely disappointed

   I was initially matched with a therapist that specialized in a subject that I had no issues with nor did I specify I had issues with. I had to accept in order to try to change therapists, only one of which was female (which is what I wanted) so I had to accept that.. but I felt like I wished I had more choices to pick from. My therapist was nice. Very generic though, and didn’t know how to use the platform. Promised to email me something and never did. Red flags raised when she cancelled our second appointment together but we rescheduled in the same week. I really wanted routine and continuity… and I didn’t want to switch providers at this point after already going through a really tough first appointment. So I stuck with the same provider. Fast forward, she cancelled our 4th appointment, rescheduled it for two days later, then I waited on video and she never showed up and didn’t message til the next day with a pretty tepid sorry. I called (to no avail) and emailed Talkspace to share this and show my disappointment and yes I got a refund, but no apology for being treated as unimportant or uncared for. Talkspace was my therapist’s side gig so clearly not as important as her full time job which is fine if that’s ok with you. But it took its toll on me. Will not continue. To add insult to injury, the app is not very user friendly.

   gradele · 30 Aug 2026

5. 1/5Nightmare and Robbery. AVOID.

   What an absolute nightmare. I can’t recommend this service less. When you pay for therapy here, you get “credits” for sessions (45 minutes by the way) and these credits EXPIRE. So you can liable to pay for therapy and then LOSE ACCESS TO THERAPY YOU PAID FOR. This is exactly what happened to me. They took a month to get me a therapist, but told me I could change easily to a new one if I didn’t like mine. By the time I had my first session, all of my 3 other credits for the month were set to expire in a week. So I had no option but to schedule them with this therapist who I didn’t like or else I’d lose the sessions I paid for. This therapist showed up late to multiple of my sessions, and took a nearly 10 minute phone call during one of our short 45 minutes of therapy. By the time that happened, I tried to change therapists and talkspace said they’d get me a new therapist soon. It’s been over a month and a half and I’ve heard nothing. In that time, 3 of my credits expired so I’m out hundreds of dollars of money that has been essentially stolen from me from this absolutely garbage company. You should be ashamed of yourselves for running such a shady company that is allegedly trying to help people but is really just extorting them and not offering the service you promised (being able to actually get a new therapist if you don’t like them). I’d give negative stars if I could.

   MeanderingTwist · 30 Aug 2026

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