BetterHelp - Therapy

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.8 149179 ratings · App Store

1. 5/5I’m ready for therapy

   This is my first experience going to therapy/seeing a counselor. I’ve never looked down on the idea and was so happy for people that made the decision to do it. I put it off for a long time, because I “wasn’t ready to talk about my real feelings,” and “my problems are not that bad compared to others.” However, Since I wasn’t enjoying my life, I should have just forced myself to sign up right then. I am now to a place where I know I have the ability to make my life better and having a therapist easily available really helps me follow through with my small promises towards creating happiness. I love the convenience of this app. Making appointments is so easy. I love the journal section of this app - you have a thought, just type it in. No need to over think it. It also allows you to share sections with your therapist if it’s easier for you to write your thoughts and feelings out instead of verbally explain them. If you don’t connect with your therapist you can quickly and easily get matched with a new one. I have been recommending it to everyone that seems intrigued by the idea of therapy. If you’re reading this, it’s because you want to start feeling better about your life and you’re putting it off by getting lost in reviews. Take the first step and just sign up. If it really doesn’t work for you then you just cancel payment and delete it. At least you took the first step. ❤️

   Alexandria H27 · 30 Aug 2026

2. 5/5Dynamic Platform with Caring Counselor

   I have been using Better Help for a month and I am loving it, and finding it highly helpful. Make no mistake, it is not without the hard work involved in healing, I’ve seen other comments say that it’s like ‘counseling lite,’ which I highly disagree with. This has been some of the most healthfully challenging counseling work I’ve done, and I see myself making progress while feeling fully supported. The platform does make it much easier to connect and communicate effectively. My counselor is easily the best matched counselor I’ve ever had, I feel that I’m learning so much from them and with them. The fact you can communicate in different ways, both scheduled and not, with your counselor has been so beneficial. I feel it helps to paint a best picture of where I’m coming from - I’ll send my counselor a journal I wrote or a meme that resonates deeply and that helps me to process things but also gives us an understanding of what to lean into in our scheduled sessions. The fact you can match a counselor with your identity and wants and needs is amazing - as a member of the LGBTQ+ community, and also being gender fluid, I’ve never felt my counselors understood me or cared about that aspect, but as soon as I met my Better Help counselor (also in the community) on our video chat, I felt understood and safe, like I could immediately open up. My only critique is that Better Help could be more cost effective - it’s rather expensive as a student.

   Political Peach · 30 Aug 2026

3. 5/5I would recommend therapy and this app to anyone.

   Therapy is great. Everyone should participate in various levels of therapy. Human connection is so vital. BetterHelp has proved to be an amazing tool for me. I struggled in the past trying to fit therapy into my life; there were travel and time constraints, as well as mismatches between myself and a given therapist or two. I really like that BetterHelp help offers the option to switch up your therapist if you aren’t feeling comfortable or getting on well with the person you’ve been connected to. It’s also really neat that they reach out to you, confirming that you’ve meshed well with your therapist, or offering to help you find someone better suited. Sometimes when you’re in the depths, you don’t have the strength, courage, or know-how to advocate for yourself like that... so I think it’s beautiful they’ve taken this step to meeting people where they are. It shows that they actually care for and want to help their consumers. Additionally, being in the comforts of my own home during sessions, under my own terms per se, is especially freeing; and the options to share journal entries or video logs at times of crises or breakthroughs are phenomenal, too! Finally, our therapists can develop a fuller understanding of who we are and what we’re up against. It’s powerful. BetterHelp has gifted me the chance to truly discover myself; what makes me tick? How can I use that to my advantage? I would recommend therapy and this app to anyone.

   tiffbort · 30 Aug 2026

4. 5/5Only wish I’d joined sooner

   I’d been putting off finding a therapist because I was sifting through local recommendations and not finding a good match. Then I joined BetterHelp, answered a few questions, and was paired with a fantastic therapist within minutes. That’s the most important part and BetterHelp nailed it. The platform itself is well-designed and strong at facilitating communication with your therapist. We’ve shared links, worksheets, documents and more. It’s also super-convenient having the secure chat and video sessions happen right on the page (for desktop/laptop) or right in the app (for phone). It can run a bit much if you’re used to twice-a-month sessions but I’ve found (that and my therapist has encouraged) once-a-week sessions are both better for my mental health and make me feel like I’m getting the most bang for my buck. You can even do more than that, plus chat anytime, if you feel you need it. For those who may be new to cognitive behavioral therapy, know that it can be daunting and you may not connect with your first therapist. BetterHelp makes it easy to get a new one if that’s the case—and you should never feel guilty about moving on. A good therapist will understand and want you with someone who is a better fit, too. With that said, the more you can come into this experience with an open mind and a healing spirit, the more you’ll get out of it. Just focus on your mental health and BetterHelp will be there to help with the rest.

   essdogg · 30 Aug 2026

5. 5/5You Need to Keep Searching To Find Your Clinician

   I appreciate this company and their support has been great. After trying Talkspace, I came to them and wanted to try them out, but didn't qualify for more than 5% financial aid, and they gave me 40% after learning that I had shelled' out for their competitor. It took me several tries, because some clinicians didn't respond or wrote very short replies, or (in one case), asked what I wanted out of therapy when I'd written a pretty detailed response to the initial questionnaire. After working with my clinician for several months, I canceled my account. I had to start the process over again, but when I reached out to support, they told me I could get back to working with the clinician I liked, and my session history was restored, just as if I'd never left. This clinician is great, too. His name is Lance Tingle, and he provides Thankful Thursdays and Mindfulness Monday exercises, along with the therapy. He is quick to respond, and he provides exercises, app recommendations, and articles to read. If you keep at it and find a clinician whom you trust and are able to work with, this can be a really great app. You have the means to write about your experiences on-the-go, so you can process things as they come up. Cancellation is a bit of a convoluted process since you have to click Cancel several times, and make sure you get the cancellation E-mail. Other than this, I highly recommend the company and its services.

   Tiffany J. Kim · 30 Aug 2026

4.6 65144 ratings · Google Play

1. 1/5

   i made an appointment for 8pm on a Wednes, a week a head, and have sceen shot showing i have an appointment at 8pm, but after a day, the app kept saying my appointment was at 10pm. At first,i didn't notice since how computers changed my time. On the day of, i am sitti ng in my car 20 minutes early just to fully realize that the appointment was changed to 10pm. i am in bed by 10pm! what the freek?! what happened???????

   Vanessa Butchart · 28 Aug 2026

2. 5/5

   it's good to talk to someone about things. very good if you can't afford a shrink. it's a great option of you're on a budget

   Demogorgon47 · 28 Aug 2026

3. 5/5

   Has helped me a lot, would highly recommend as an easy effective way to understand yourself and others

   Rochelle Bancroft · 28 Aug 2026

4. 5/5

   Very good customer service too!💗🥰

   Mikhayla Kimisive · 28 Aug 2026

5. 1/5

   I was confirmed for $35, but received a charge for over $1800. I tried to reach support, but it took multiple days to even hear back and I eventually had to file a charge back and update my card everywhere else. This was the opposite of helpful for my stress and burnout issues.

   Amanda Martinez · 28 Aug 2026

Privacy

Accessibility

No accessibility labels collected yet.

Privacy

Accessibility

No accessibility labels collected yet.

• 3.08 · 21 Aug 2026