Gusto Mobile

Shown for US

• Free

Last verified 30 Aug 2026

Shown for US

• Free to download

Last verified 28 Aug 2026

Shown for US

4.8 48908 ratings · App Store

1. 4/5A Step Up

   I work for a small nonprofit that until this year was still processing payroll with a company that would send physical payroll journals via courier every two weeks like it was 1985 (the printer paper was even watermarked and everything!). There was no online user interface to speak of and time was “entered” by sending an email to someone at the company to input on our behalf. In this day and age of data breaches and information security, this system horrified me. So I started investigating alternatives and I found Gusto. To say it’s been a step up would be an understatement. Pros: - You can set up different administrative levels so that supervisors can submit payroll for approval by department heads. - Gusto automatically emails employees to update their W-4s and other information regularly. - All Admins get security notices when payment information is changed, which makes sure that someone’s eyes are on it to make sure it’s a legitimate update instead of a hacked account. - You can easily download digital copies of your payroll reports, earning reports for worker’s comp insurance, tax filings, and more. - You can save custom reports as templates so you don’t have to rebuild it every time you need to use it. - It’s easy to integrate with our retirement savings platform. - and probably more! Cons: - Customer service can be very slow to resolve issues. - I’m constantly getting emails, phone calls, and pop up ads on the website trying to upsell me on additional services. If there’s a way to opt out of solicitations, I’d like to know it.

   Dimethylmercurylove · 30 Aug 2026

2. 1/5You have no right to be forgotten with GUSTO

   I had to use this app for a brief 3 week temp job as required by the employer. After my job was completed I reached out to GUSTO to delete account. GUSTO conflated keeping tax documents as required by law with my request to delete the account. I then asked GUSTO to provide me the information in the user agreement where they state that once you use their service you may never opt out (including unsubscribing from emails). GUSTO didn't have this information available as it isnt part of the user agreement. So basically your personal tax info etc is open to hacking indefinitely is someone knows your email and can figure out your password. I now have to compel them to fulfill my request possibly by legal means. I would have never had used the app had I known this. Additionally their "customer service" is not located in the US so if anything goes wrong with your paycheck good luck rectifying that. I have sent 7 emails and got nothing but canned gibberish responses which only makes me more concerned about my personal banking and tax info. User beware with this "service" as it is not worth the trouble or risk of identity theft.

   old_grouse_herder · 30 Aug 2026

3. 3/5User type: employee - wish it had more things

   Loading is a little sluggish. Sometimes it fails to clock me in or out which is annoying. Would be nice if edit clock ins screen had radio buttons for common selections so I don't have to type "forgot to clock in" or " app glitched" every time. (Forgive the personal deficiencies, this does happen a lot.) When I need to submit receipts, I can't do it from my phone cause the browser redirects to the app without asking. Most of the time my docs are on my phone, making for multiple extra steps and delays until I get to my computer at work. Inconvenient that the app does not have a document upload option or the web doesn't let you choose to continue in the browser. Otherwise it's fine. It's nothing special and nothing horribly awful. Perhaps a time clock widget could be developed for the Home Screen? Not sure if widgets allow a feature that would still need Face ID to work.

   azlizzie · 30 Aug 2026

4. 3/5Helpful when the website is broken

   The only reason I got this app is because tax document downloads on the website are broken, and I can’t wait the several business days they say it’ll take just to respond to my support request. Luckily, viewing and downloading of the documents works in this app, but it looks really bad on iPad. Definitely not meant to run on anything but a phone. Also, the login didn’t bring up the normal interface for using a saved password, so with the app open on my iPad and my password open on my iPhone, I had to type out one of those crazy passwords that gets generated when you tell iOS/Safari to generate a strong password. Not sure why the login form wasn’t recognized as something that could be filled in. This app saved the day when the website was broken, but I doubt I’d use it on a regular basis.

   MrOBrian · 30 Aug 2026

5. 2/5Don’t expect to get paid on time

   Two pay periods in a row my check has not come when it was supposed to. I’ve seen all the other reviews and responses from this company saying that it’s dependent on our employer and when THEY send in our information; but that is completely false. My employer turned payroll in on time both times and when reached out to customer service at Gusto, they very nonchalantly said : “your boss turned in everything on time, but we didn’t see that your employer submitted payroll until the next business day and it takes 3 days for it to process..so you’ll be paid next week instead”. I have bills on auto-draft and I’ve already acquired 2 late fee’s because the inconvenience and I’ll most likely have more. This is unacceptable and if there becomes a third time that this occurs I WILL be contacting the BBB as well as taking legal action to recover late fees due to THEIR negligence. Do not play with people’s money, cuz you wouldn’t like it done to you.

   Aalicia · 30 Aug 2026

Shown for US

4.6 18803 ratings · Google Play

1. 2/5

   they need to let u borrow before 5pm it's kind of ridiculous that I have to wait every day all day just to borrow $30. there's no need for this just let people borrow what they need this is ridiculous

   Dana Shine · 29 Jul 2026

2. 1/5

   Terrible processing payroll. Habitually late getting pay, days after taking money from bank account.

   Joshua Slark · 29 Jul 2026

3. 1/5

   won't let me clock in and out now

   Isaiah Fowler · 29 Jul 2026

4. 1/5

   I've been working using this app for the past 3 months. Every week it comes up with a reason why I can't get a advance. It only does it for certain people apparently. just last week I got an advance when I got paid now it's telling me I don't have funds unavailable when I got paid 4 days ago smh. I wouldn't use this app anybody thinking about using it. they're not even giving you a loan they're giving you an advance of money that you've already earned.

   Mullins · 29 Jul 2026

5. 1/5

   Beyond Shady be careful with borrowing with a regular bank account because if you borrow let's say 200 they'll charge you payday to your account plus pull 200 more to garnish your check by using there other money splitter option for the on demand account 4710 got charged 400 for 200 no number to call for the Clair they have a bot to help you then answer by email saying I was wrong trying to explain when the math didn't add up got paid 1000 when they where done with it a 600 check but karmas a b

   Azazel Sanchez · 29 Jul 2026

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• 3.75.0 · 24 Jul 2026
• 3.78.1 · 17 Aug 2026