Einstein Bros Bagels

• Free

Last verified 30 Aug 2026

4.9 128427 ratings · App Store

1. 4/5Overall great, though limited customization on the app

   I recently downloaded the app and have used it a few times. I love the convenience of ordering ahead of time and just picking up my meal on the way, though I’ve run into some issues with using rewards and/or coupons. Some coupons require in-store redemption and others are online-only, which I understand from a marketing perspective. However, if I want to redeem an online reward and need to customize, say, a coffee, I’m limited to only 2% and skim milk for “efficiency,” with full customization only available in the store, ordering at the counter. Since the reward has to be redeemed online, it makes the whole process of customizing more drawn out for those of us who are lactose intolerant (or just want a different type of milk), and defeats the purpose of online ordering. I hope this issue will be resolved soon, since the company could easily just add one or two dairy-free alternatives to the online customization options.

   Ecper97 · 30 Aug 2026

2. 2/5Fake reviews?

   Based on the timing and similarity of recent reviews it seems that there are a lot of fake ones coming through to try to dilute the customer complaints about the app. Most of these reviews are reviewing the company itself, not the app. I love Einstein’s so much. Their bagels are delicious and affordable. However, the Einstein’s app is one of the worst food ordering apps I’ve ever used. The fact that you can’t leave a note on your order to specify modifications or allergies is crazy to me. Also, there are many things you can order in store but not in the app. Finally, for the past few weeks I have not been able to see my rewards. I keep getting the error message “Uh oh! Our systems haven’t had their coffee, so we can’t get your reward information. We promise it’s temporary. You can still use your mobile app to check-in and pay”. It is NOT temporary because it has been weeks that it’s been like this. I’ve received a birthday reward for years and was really looking forward to getting myself Einstein’s today on my birthday. However, since the app does not work properly, I’ll have to skip this year! I’ve always had issues with the Einstein’s app, but now that I can’t even use my rewards, it is getting deleted and I’ll be getting bagels elsewhere.

   Kelseyy_ · 30 Aug 2026

3. 5/5Some good, some could be better

   I have used this app every week for over four years and I appreciate the convenience of ordering ahead. I think the main screen it’s very well laid out and easy to navigate where I struggle is when I have to place an order and scroll, for example if you would like to order a single bag with smear the way it is set up, you have to scroll with your finger to the left. This is very challenging, especially if you are on the go and are using only one hand. It would be a lot easier if the scrolling was set up to go up. In addition, the flavors of the bagels are not in alphabetical order. So I have to search through a long list to find the bagel flavor I want. This might seem like a small thing, but it really makes it more difficult to use the app on the phone with one hand and it has become so annoying that I had to come here and leave a review.

   JLV1808 · 30 Aug 2026

4. 5/5The "Happy Accident" That’ll Ruin All Other Bagels for You! 🥯✨

   I was on my way to a meeting when my GPS suddenly cut out, leaving me stranded and looking for a way to get my bearings. I looked up and saw a restaurant called Einstein, and even though the line was stretching out the door, I decided to pull over since I had some time to kill. I honestly only intended to grab a plain bagel and a quick cup of coffee, but once I got inside, I realized I was in for something much bigger. The menu was filled with these massive bagel sandwiches that I had never seen anywhere else. I ended up ordering the one with the biggest picture on the board, though I had to ask them to cut it in half because there was no way I could finish it all myself. To my absolute surprise, it turned out to be the best sandwich I have ever eaten in my entire life. It was served perfectly hot and crunchy, delivering everything you see people bragging about on social media, yet I feel like nobody ever mentions this place. If you are looking for a meal that will actually rock your world, you definitely have to try this. I went in looking for a simple snack and walked out having a total culinary experience that I will never forget.

   PresBarbie · 30 Aug 2026

5. 3/5Great app, minor issues

   This app has a great layout but I have noticed a few bugs. First, if you are placing an order in the app and exit, even for a second or so, it will clear your cart and start you back at step one. This can be extremely irritating especially if you are placing a group order for a bunch of people who have texted you what they want. My cart cleared about 3 times. Second, one of the items on the order was unavailable but not listed as so on the app. I was never informed when I picked up my mobile order that my breakfast sandwich was not in the bag because the store had ran out that morning. By the time I got back and opened opened the to-go bag, I was already 20 minutes away and found that they threw in a bagel with cream cheese as a substitute for my sandwich. It would be awesome if there was some way for the store to update the mobile apps inventory to avoid any issues like this in the future. Overall, the app is designed well and works great when using it. If these bugs can be worked out, it would make the app a whole lot better.

   J27683/h · 30 Aug 2026

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