Cafe Rio

• Free

Last verified 30 Aug 2026

4.5 14694 ratings · App Store

1. 1/5Poor account security and support. Be cautious linking payment methods and gift cards.

   In January 2024 I noticed an unauthorized purchase using my rewards account. I contacted support through the app and was told that the only solution to my account being compromised was for them to delete my account, have me create the new account, and then add back the value from the old to the new account. This never occurred and, despite my multiple follow up emails, I only ever received the single initial response. I contacted support again in February 2024 and attached proof of my previous attempt to remedy the issue. I've again only received the initial response despite asking additional questions and am still out all the rewards cash and gift card value from my previous account. All in all I'm out around $60 in total which isn't a huge amount but enough for me to not just want to eat because the app support staff are incompetence. I have some theories on the problem but regardless the cause, this experience does not flatter whichever execs are in charge of the app and reward program. I will try again to get my money back but at this point I am not confidential it will be fixed and would strongly caution anyone against connecting anything of value to the app.

   Clp9191 · 30 Aug 2026

2. 1/5Order’s Lost

   I enter in the store, select my items and through that process alone, my order is lost 3 times. Once because I stood up and the orientation of my phone changed, so the application took me back to the “select your store” page. Once because my baby cried and my phone screen locked, and when I opened my phone again, all progress was lost and again I was back to the “select your store” page. The third time, I intentionally double checked my husband’s order by going to my text messages from the application. When I re-opened up the application, you guessed it, back to the “select your store” page. And then once more, I got all the way through the ordering process, to inputting my credit card information. The page crashed when hitting next and lost everything. And all this was within the application! The application itself didn’t crash, so this doesn’t seem to be an issue with my phone. I have now other issues with applications. Just this one. And this app is supposed to make things easier! And truth is, I never review things AND I have a newborn. This experience was SO frustrating it drove me to find time to review this!

   Coacho22 · 30 Aug 2026

3. 1/5Rather Wait 45 min in Line than use this app!

   This is probably one of the worst apps I've ever had to encounter. The first time I TRIED to use it, the app kept closing and effectively losing my order. At checkout it kept asking me to log-in (already signed into the app) and when I entered my info it said it was wrong? So, I went along and created another one. Clicked submit and the app closed. No confirmation e-mail to say that my order went through. Whatever, I went on location for lunch. Next day, I get the charge on my account. Whoever responds to the Help section on the app took a week to respond. My initial email had pictures of my bank statement as well as the app. They requested the info I had already sent PLUS a confirmation of my order. I don't know? I wish I knew because I wasn't sent one to begin with but was being charged for it. Lost out on my money, my points, and my order. Tried using it again and same thing with the log-in issues and suddenly loss of my order. You're better off just using the app to record your points. It's worthless for anything else. Love Cafe Rio HATE the app.

   Roszbee · 30 Aug 2026

4. 2/5Usually I don’t do this but....

   I have frequented this particular store more often during the work week. All my experiences have been sub par in comparison to the other locations I visit. During the week the menu is limited in that they only sell salmon on certain days (wtheck) I was so excited to have this location near my office but this is truly disappointing for the pescatarian. Also, I made my order online and as one would think it would be ready by the time you show up (5 minutes later than promised) only to find they haven’t even started your order and they have a bogged down pick-up line of angry fellow online orderers and a woman who couldn’t verify an order to save her life!!! Super frustrating when you have a limited time for lunch. I’m not sure why I keep trying to eat here. So on a day like today, when my regular store is just not “on the way” to my destination and I’m starved to the point where I could probably eat my hand...why not give this store another try. What a mistake that was. Chips were stale, cheese dip had a funny taste, salsa was old, black beans were crunchy at best (as well as the rice) and the horchata machine was so low the all that would suspense was spices ugh it will be a long time before I go here and next time you bet I’ll travel the 20 miles out of the way to the location I frequent or just go somewhere else.

   NailahB702 · 30 Aug 2026

5. 3/5Fast-casual perfection! Subpar app :(

   Cafe Rio has really been wooing us with the app’s promotional offers like 3x and 2x point days in recent years for what I consider, fantastic food for the price (it’s not organic though). These specials add up and you get those free $10 credits fairly quickly for the free meals, and that gamification totally got us to try most of their meals. My literal only complaint however is how buggy this app is for ordering. If the order is large (multiple meals) or god forbid, you get a phone call or have to leave the app momentarily to check your map or bank account, this app completely resets causing you to have to reorder everyone’s meals from scratch. It’s been like this for some time and I really hope the general reliability, and the ability to “hold” your order in place are addressed. All-in-all I’d give CF an A+ for their excellent customer service (at least here in North Idaho/Eastern WA) and they’ve come a long way with the accuracy of their completion times. There were a few occasions early last year where the meals took an additional 15-20 min past their pick-up times until they were ready. I’d definitely encourage anyone to try them out, and app devs, PLEASE REFINE THIS APP! Hasta Luego 🇲🇽

   Clint Arthemis Golub · 30 Aug 2026

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