Brinks Home

• Free

Last verified 5 Sep 2026

4.7 20371 ratings · App Store

1. 1/5One of the worst experience.

   All this experience has been really disappointing. From the moment a man knocked on the door my mom (who does not speak much English) tried to recline her offer but the man asked him many things with which my mom did not understand and tried to answer some of the things he told her so the man began to fill things that afternoon another man arrived to install a tablet, door sensors, and a doorbell with a camera. We started with the doorbell camera never worked we changed houses and we had to pay for the installation of the new house (it was supposed to be free) and then if we wanted to put the doorbell with the camera we had to pay a separate amount to be able to install it. To all that before changing we called to cancel (according to the man we could cancel whenever we wanted) after trying to cancel it came out that we had a contract for 5 years. but if we want to cancel it we need to paid everything that is 3,744 dollars. I feel that is very unfair that they take advantage of people who don't know much about the language. the service is also very bad and really expensive.

   Pa.lo. · 5 Sep 2026

2. 1/5Unreliable app and system

   As one user noted, the app does not work over Wi-Fi. I’ve checked for updates and uninstalled it. No other apps have this problem. I handle all the tech at home and can easily navigate any platform, so I find this system not user-friendly. We have a routine set in the app that we cannot modify or disable after an update that happened shortly after we started using Brinks. Due to stuck automation and the app not functioning properly, we've experienced many nights with alarms blaring and frantic attempts to turn them off. I would have canceled as soon as our contract ended, since the service is unreliable—issues with camera settings, recordings, and more. Unfortunately, what was supposed to be a three-year contract turned into an unintentional five-year one. Their installers lack professionalism, and the service lacks reliability and transparency. It’s not surprising if this industry declines when customers realize that self-installation and management via Ring or Blink offer better results without all the complications.

   Mymestey13 · 5 Sep 2026

3. 1/5Takes advantage of senior citizens

   My dad as Alzheimer’s and I know that the salesman could see that because my dad repeats things over and over again. If a salesperson sees that someone forgets and continues to ask the same question, why would they continue to try to make a deal with them. I called my dad to see what he was doing and he says, “this nice man is installing a security system.” I have power of attorney and didn’t know anything about it. So I immediately went over there and my dad didn’t know what was going on and the technician told me that he could tell something wasn’t right. The technician called his boss and the boss said that my brother (who self medicates) said it was okay. No. The salesman doesn’t know what goes on in my family and should never overlook things when they just don’t seem right. After that I has to move my dad to a senior company so he wouldn’t get taken advantage anymore in his house by people who “self medicate” and brinks wants $200 to transfer his account or pay $4000 to get out the contract. This is what people are doing to senior citizens these days. Ridiculous. Not to mention my dad already has ADT! Brinks should have just left it alone and stop the competition that my elderly father now has to pay for.

   AnnaJG5 · 5 Sep 2026

4. 2/5Displeased

   The company’s been mostly fine, nothing majorly good or bad about them, but the app is buggy at best and a liability at worst. Even with the best internet it’s slow. Usability is limited since you still have to go to the actual website to modify your video recording rules or certain other aspects of the system. Speaking of recording rules, I got 50+ notifications (and 50+ videos) in the same evening for the motion detection picking up RAIN. This happens all the time. Rain, the occasional bug, but never people or cars. I’ve yet to have a usable notification despite modifying the sensitivity settings multiple times (from my computer, because, as I mentioned, you can’t actually modify it from the app). Video upload is limited unless you pay, even if you clear out the useless videos, and I’m not paying to store more videos of nothing. Tried to open the doorbell video to see who was here and it couldn’t open. No idea who it was and, since my video limit was maxed, I don’t have a recording of it. I’m a female who’s sometimes home alone; I need to know who’s at my door before I open it. A lagged out app doesn’t help. Husband’s car got broken into and, again, my video cap was maxed (in a different month, despite having changed my settings) so we had no evidence of who’d been on/in our property. What’s the point of a video camera if it’s not usable? Seriously, for this price I could just buy my own cameras and pay to replace the batteries every month and I’d still come out cheaper 🙄 TL;DR: ok company, limited and frustrating app

   gingy_949 · 5 Sep 2026

5. 1/5Try to find website and log in if possible

   The first thing to know is brinks will lie to you about what the cost is. When I sign up they offer me a great deal. But had to check my credit because my dad died(he used them I wanted modern equipment). They didn’t check my credit they took out a loan for 5000 $. With a company I never heard of. Buyer beware. I tried to complain but found out they are in a different state so there was little I could do but pay the bill. Then they renew my contact without warning for 3 years. When my camera broke I called they had me reset it that works fine for a few hours but after resetting it 3 times and 6 hours on the phone each time I’m reluctant to call back (not to mention it was below freezing and I was outside trying to hold buttons and get everything working (while on the phone). I pay extra to have a person come fix things that are broken. Also it’s cheap camera and equipment. There is more than one brinks company. Then after being a user for years and not using the website since I signed up. I decided to login. It would not accept my password. I found out using the app that you need at least 10 digits, a number, a symbol, a capital letter. Anyone who understands security knows that makes it easier to crack. It’s like locking your door with a cheap lock. It looks impressive. A professional crook knows what to run though the crack computer to find the password in minutes. What is really annoying is with over 10 places and all the other stuff you have to type it 3 different times to change it. I use LastPass and use very strong random passwords. Because of the length I copy and paste them (it’s very secure even from screen viewing spyware). I’m dyslexic so trying to type everything perfect is frustrating. When a copy and paste would be as secure). I use a iPad Pro with Face ID so I don’t have to type password or should not have to. I understand that you can not have security and convenience but be reasonable.

   Dkac · 5 Sep 2026

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