Vivint

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.6 852252 ratings · App Store

1. 3/5Old house

   I don’t usually write reviews on things. But I wanted to put it out there. Sales guy came to my door and we said we had to think so he came back the next day and decided to make the switch to them. They were here until 2 am installing everything but then had to come back 3 different times to figure out wiring. I was not that impressed. They state there price only goes down however what they don’t tell you is your taking out a line of credit in your name for the equipment . it is not part of the bill at all so you get “charged” twice a month. They state you do not have to pay for the equipment however that’s what the line of credit is for. Also I told the sales guy I did not want a thermostat he insisted that I have it .. we got it installed and my ac/furnace is only a year old and came with its own thermostat. When they installed Vivint thermostat they messed up the wires and my ac is now messed up and there is nothing any company can do. I had my ac company put on the original thermostat that came with it and now I’m paying for a piece of equipment I no longer use. In all I’m happy with the security system. However lately my cameras have been glitching and when I go back to rewatch what happened over the night I can not and it just looks like a picture. Not saying all this will happen to you however it happened to me so I would just like people aware

   Sweetcat1993 · 30 Aug 2026

2. 5/5Equipment ages out, upgrade requires 5 year contract + double monthly rate

   We’ve had Vivint for over a decade at 2 separate houses. We have recommended Vivint to countless family members, friends & acquaintances. We sold one house and recommended Vivint to the buyer. He asked if we would leave the equipment behind because he was interested. We did. Within the last 3 years our equipment in our home as well as the panel have failed and been swapped out numerous times. I looked at upgrading. Mind you, we only have 4 indoor cameras and an intermittent doorbell. Upgrade was over a grand…. But I had to sign a 5 year contract AND my monthly rate would double. A tech came out on a trouble call, swapped a camera we were having problems with and added a doorbell, at no charge, because we’ve been with them so long. Our tech Cole Tucker is AMAZING. At least there’s that. Thank you, Cole. If not for you and your outstanding repairs, I don’t think I’d be writing this review. I love Vivint, but there are so many home security systems out there now. If I could maintain my current monthly rate and get a reliable panel & equipment, they’d easily have our commitment for another decade. So long as our equipment keeps doing what it’s supposed to do, we will continue our business with Vivint. If something gets phased out, like the panel, and I’m forced to replace it, then I’ll start shipping around. If you’re on the fence with a security company, Vivint is top notch and responds immediately to alarms and alerts Law Enforcement. I know we, as well as our home and belongings, are protected with Vivint.

   HarleyBatgirl · 30 Aug 2026

3. 5/5Horrible

   I regret choosing Vivint over my previous Brinks system. From the start, this has been an incredibly disappointing and expensive experience. I purchased two thermostats, a doorbell camera, two exterior cameras, an additional keypad for the upstairs, to replace my Brinks panel and a front door keypad lock to replace my - unfortunately, this has proven to be a poor decision. The keypad battery in my master bedroom constantly dies; I’ve had to replace the batteries twice in the last 12 months. One of the thermostats frequently falls off the wall. My doorbell no longer rings or sends notifications through the app when pressed, and my front door keypad lock has had recurring issues. The door never unlocks or locks via the app, and the batteries have needed replacement twice in a year. I purchased the keypad lock specifically for its app functionality, yet the app has never worked properly, making this purchase completely pointless. Throughout the installation process, I repeatedly raised these issues, and Vivint continued sending technicians who seemed unable to resolve them effectively. Despite multiple service calls, these problems persist. As a single mother and widow, I feel misled and taken advantage of in purchasing this system, which has never worked as promised.

   Mylz1213 · 30 Aug 2026

4. 5/5Works eh

   The app is eh, I’m giving it a 3/5 stars, but a 5 star because I know this review will go up for people to actually see this. it works decently but for the price we are paying for all of our equipment you’d expect a pretty well/ finished app. The cameras take a long time to load, at first I thought it was my WiFi but it’s not since I have 2 gigabit WiFi. And the smart hub is right next to it as-well. When you rewind the footage and pause it and try to zoom in, it automatically resumes footage. The hold to talk button 5 times out of ten doesn’t work and is unavailable. Lastly probably one of my biggest concerns is you can take a photo ONLY on live view and it ONLY 4K upscales when you zoom in on live, you cannot do either when you rewind footage. This is concerning to the fact that if something happens and someone vandalize something, we won’t be able to pick up plates from how bad the footage on these cameras are. This review I know is just for the app but for someone out there is considering Vivent, do not talk to a door to door guy, talk to an installer because they are the ones who actually know how these systems work, we got fed a bunch of lies saying that these cameras are 4K in resolution, that they have a ai chip (installer said they are new and don’t really work well until updates go by), that the install would be tied to the outlet hardwired (they are just outlets being used), there are many issues I am dealing with including install charges when we were told that it was for free. But I will leave it here and hopefully this will help someone’s decision considering I spend over 5k on equipment and I am not happy

   G20m340 · 30 Aug 2026

5. 5/5Amazing App

   Great App! It’s hard to talk about the app without talking about the security system itself since the app is only useful if you own the security system. It’s all amazing. My wife and I swapped over from ADT and Vivint is 1,000,000X better in every way! The biggest thing being the system doesn’t rely on wifi like ADT does but rather two separate cell phone towers so both companies (Verizon and AT&T) need to go down before the system finally relies on your wifi so that’s a huge relief considering ADT only relies on WiFi so if someone cuts your cable outside your house, you’re screwed. The app itself is amazing with the system. Everything is so easy to control and navigate. The ONLY thing I have a bit of trouble with is the shortcuts. Basically you can program shortcuts within the app that, when you activate the shortcut, it can cause your system to do multiple things at once. For example I programmed one that, when activated, will disarm my system, unlock my garage door deadbolt, and open my main garage door where I park my car. I programmed a few more too, but I have yet to see any of them effectively work. They don’t always work the best, but honestly it’s such a small thing that it doesn’t bother me at all. Honestly, that being the only issue, I give it an 11/10. Would highly recommend!

   The Real Ozymandias · 30 Aug 2026

4.3 172380 ratings · Google Play

1. 2/5

   app will not load correctly

   M · 1 Aug 2026

2. 1/5

   If someone is walking in front of the house or towards the side it doesn't capture them. When I try and set the alarm or turn it off from the app the app never works

   Aundrea Montoya · 1 Aug 2026

3. 1/5

   Like many have reported, the app works for a while then stops opening. Have to uninstall and reinstall. And no it isn't good and no it does not sound right and no I won't be emailing support. Fix it Felix!

   Joe Sebo · 1 Aug 2026

4. 1/5

   service and follow up are bad!

   Sheryl Dixon · 1 Aug 2026

5. 5/5

   great!

   Byron McCants (Bam) · 1 Aug 2026

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