Aladdin Connect

• Free

Last verified 30 Aug 2026

4.8 107950 ratings · App Store

1. 2/5Be careful if you have multiple locations- still a problem

   You can’t segregate the locations. I’ve accidentally opened my son’s door several times until he locked me out. Now I went with Aladdin again and it keeps happening. Sometimes when I just put it in my pocket the open button in the wrong location accidentally gets pressed. I wish Aladdin would allow us to set up separate locations. I’ve set up to alert me when this happens, but the app fails to do that. I wish I had gone with another company. Still no solution with multiple locations. Why can’t Aladdin do something simple like add an optional pin to prevent accidental openings. Something needs to be done because it is a security risk. I don’t know why it opens because I close the app after using. Could it be a bug in the software??? Will I have to scrap one of my openers? I wish genie could give me an answer.

   Webbuzzard · 30 Aug 2026

2. 4/5Constantly having to reprogram

   Idk if this is an app issue or equipment issue. I call and am told its app or that I should disconnect my door for 3 days and call back. There needs to be an override to the disabled status. The app itself is easy to use but the install text is not accurate in the beginning of the install set up. The Retrofit software and equipment is a pain for sure. Shows door status is online, wifi excellent. Shows signal strong, status connected and battery level is good. Yet the door is disabled constantly and must reprogram each time. Using the wall control doesn’t change it from being disabled. Also the door likes to open on its own continually and always shows it is opened via Local when no one has accessed it. Checked wires they are tight, checked garage sensors, there is no obstruction. Multiple times the door has opened and closed repeatedly (I have it set to close after 20 min) in the middle of the night while we are sleeping, sometimes during the daytime after we leave for school and work or while we are out of town. Of course the app will end up disabled and I’m left with an open garage until I can find a neighbor to close. This is frustrating.

   DNATKO · 30 Aug 2026

3. 1/5Most unreliable app ever released

   I bought 2 expensive garage openers with with a smartphone app for 3 reasons: safety, security, reliability. The app has been completely unreliable which compromises security and my family’s safety. After having old school remotes stolen out of a vehicle and other property stolen as a result, I bought these openers because of this highly rated app with positive reviews. My experience has been just the opposite. The Siri Shortcuts quit working at random times, have to be deleted and reconnected almost weekly. Since the latest update the doors will open but the app shows they timed out. The app then does not reset. The e only solution from Genie was to delete the app, restart my internet and completely repeat the setup, a process that takes an hour from start to finish. To the developers: put your updates through more rigorous beta testing and fix these glitches before pushing out the release. Securing people’s lives and property demands nothing less!

   55SDK · 30 Aug 2026

4. 3/5Randomly goes offline

   When it works it’s great. I’m able to let my housekeeper in via my phone. However it has randomly gone offline three times in the last three months. Most recently twice this week. The first time I went through all the steps to reconnect, but it never did. I finally gave up and thought we would never be able to use this app to open it and then it suddenly starts working again for no reason. Now this week it’s randomly gone off-line …it’ll come back on and then a day later I noticed I’m not getting notifications and it’s off-line. Calling the company is completely useless because they just have you try to go through the steps to reset it to Wi-Fi, which is obviously not the issue if it can randomly come on and off by itself. Update: it’s been several months since I’ve written this review and I’m still having the same problem goes on and off line for no reason whatsoever.

   Mom2Pom · 30 Aug 2026

5. 5/5Better than I thought !!

   We use it all the time. And today we had a strange thing happen. Door of garage opened by itself at 12:20 pm. Okay counterclaim horn and it opened. I call my adult son He is my room doing who knows what. Any how I am outside trying to figure what is going on and agsinn1/2 later it happens on my side door closes on my side ci had opened it trying to figure if there is again a problem. To make this shorter. The history told us what happened and whether a remote or electrical button turned it on. Said remote. I know my car didn’t do it. His Aladdin remote was in his car. Anyhow after making an appointment for service. I go upstairs to get the other remote and I see my extra remote in the lock box where I store papers. And it is squished forward. So finally corner my son and wanted to know did he open lockbox. Because he just got his new passport. He finally tells me he opened it twice. Both times it not intended to. But never realized he had caused it. So your best feature is the history. And works like a charm. Yes. I like it and glad we got it. The Aladdin WiFi was never the cause. The remote in box was. We moved it!!!

   CRSegalAGDenenberg · 30 Aug 2026

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