BetterHelp - Therapy

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 28 Aug 2026

4.8 149179 ratings · App Store

1. 5/5Only wish I’d joined sooner

   I’d been putting off finding a therapist because I was sifting through local recommendations and not finding a good match. Then I joined BetterHelp, answered a few questions, and was paired with a fantastic therapist within minutes. That’s the most important part and BetterHelp nailed it. The platform itself is well-designed and strong at facilitating communication with your therapist. We’ve shared links, worksheets, documents and more. It’s also super-convenient having the secure chat and video sessions happen right on the page (for desktop/laptop) or right in the app (for phone). It can run a bit much if you’re used to twice-a-month sessions but I’ve found (that and my therapist has encouraged) once-a-week sessions are both better for my mental health and make me feel like I’m getting the most bang for my buck. You can even do more than that, plus chat anytime, if you feel you need it. For those who may be new to cognitive behavioral therapy, know that it can be daunting and you may not connect with your first therapist. BetterHelp makes it easy to get a new one if that’s the case—and you should never feel guilty about moving on. A good therapist will understand and want you with someone who is a better fit, too. With that said, the more you can come into this experience with an open mind and a healing spirit, the more you’ll get out of it. Just focus on your mental health and BetterHelp will be there to help with the rest.

   essdogg · 30 Aug 2026

2. 5/5Simply amazing

   I have been using better help for over a year now. First let me say that my therapist is the best one I’ve ever had. I’ve been seeing therapist since I was 14 years of age. I’ve had a therapist who forced me to exercise/calorie restriction at the age of 14. I’ve had another who didn’t see my mothers abuse. I’ve had others who just didn’t want to work with someone with my severity of issues. At some point I stopped going to therapy because it felt like rejection. It felt like no one could ever help me. I had seen ads about BetterHelp. I always put it off. However, my life began to flash before my eyes and I had enough. So I started BetterHelp when I was 21 years old. She is a black woman which is always such a rarity because trauma within the black community looks vastly different than trauma from other communities. Within the last year I’ve experienced great financial challenges and still am. I was almost homeless, lost my job, and my ESA had an emergency. I reached out to them because of these financial issues and they were able to provide me financial aid. Which has been really beneficial since I now get to continue therapy. I still am jobless and am trying to survive the best I can. However, with my therapist help I’ve still remained resilient. My therapist has been able to help me recognize a lot of abuse/trauma and has given me the tools to do better. She holds me accountable whilst also being kind and supportive. Thank you BetterHelp!

   Melanie 👑 · 30 Aug 2026

3. 5/5You Need to Keep Searching To Find Your Clinician

   I appreciate this company and their support has been great. After trying Talkspace, I came to them and wanted to try them out, but didn't qualify for more than 5% financial aid, and they gave me 40% after learning that I had shelled' out for their competitor. It took me several tries, because some clinicians didn't respond or wrote very short replies, or (in one case), asked what I wanted out of therapy when I'd written a pretty detailed response to the initial questionnaire. After working with my clinician for several months, I canceled my account. I had to start the process over again, but when I reached out to support, they told me I could get back to working with the clinician I liked, and my session history was restored, just as if I'd never left. This clinician is great, too. His name is Lance Tingle, and he provides Thankful Thursdays and Mindfulness Monday exercises, along with the therapy. He is quick to respond, and he provides exercises, app recommendations, and articles to read. If you keep at it and find a clinician whom you trust and are able to work with, this can be a really great app. You have the means to write about your experiences on-the-go, so you can process things as they come up. Cancellation is a bit of a convoluted process since you have to click Cancel several times, and make sure you get the cancellation E-mail. Other than this, I highly recommend the company and its services.

   Tiffany J. Kim · 30 Aug 2026

4. 5/5Fantastic alternative to in-person therapy!

   I was searching, calling, and begging therapists in my area to see me when my father was diagnosed with cancer and I started slipping back into my depression. No one could see me for months and I was scared of what could happen if I waited that long! I am a suicide survivor and a huge advocate for mental health help but hadn’t needed therapy in a while so I was no longer established anywhere. Finally after asking for recommendations on Facebook, a friend commented and told me she was using Better Help. I’ve seen the adds but I had never known anyone to have actually used it (just the benefit of having open conversations about mental health!). After signing up and answering the questionnaire I was paired with a therapist and had a virtual appointment set for the following day! A huge weight was lifted now just at least having started the process! If you feel you aren’t getting the most out of your therapy sessions or don’t give with someone, you can change therapists near-instantly! I even put my husband onto it, who has never been through therapy before, and he’s enjoying it, too! It’s affordable and I’d recommend the service to anyone, even if you’re not struggling with anything specific, it can always help to try to be the best version of yourself and organize your thoughts and figure out why you have them with a professional who won’t judge you but instead help! My advice for anyone reading this, you ended up here for a reason. Just do it, you won’t be sorry.

   Char Ortiz · 30 Aug 2026

5. 5/5Feeling Better

   I started using BetterHelp a few weeks ago. I was really in a rough place and I felt like I didn’t have time to take care of myself. I felt like I didn’t have time or the money to talk to anybody at a rate that I could afford. I was worried that I wouldn’t be able to connect with a therapist that would be able to understand me and where I was coming from. BetterHelp allowed me to go through a list of therapists where I could see their background and their specialties and get a sense for who I would be talking to before I had even a first conversation. The communication started off as text messaging which was more comfortable for being able to share what was going on with me without feeling nervous to share certain issues I was having. Then I was able to book a video session with my therapist to discuss over video chat what was happening and to discuss my progress. I was able to learn new techniques to help better my own thinking and behaving and recognize what was causing me so much anguish. I was able to do it affordably and in my own time. When I needed a lot of communication, I could have it - and when I needed time to reflect, I had space as well. This is my long winded way of saying that I highly recommend BetterHelp to anyone who needs an affordable and convenient way to connect with a therapist. It saved my life and my relationships with my loved ones. Thank you D and thank you BetterHelp.

   Cisco Nabisco · 30 Aug 2026

4.6 65144 ratings · Google Play

1. 1/5

   i made an appointment for 8pm on a Wednes, a week a head, and have sceen shot showing i have an appointment at 8pm, but after a day, the app kept saying my appointment was at 10pm. At first,i didn't notice since how computers changed my time. On the day of, i am sitti ng in my car 20 minutes early just to fully realize that the appointment was changed to 10pm. i am in bed by 10pm! what the freek?! what happened???????

   Vanessa Butchart · 28 Aug 2026

2. 5/5

   it's good to talk to someone about things. very good if you can't afford a shrink. it's a great option of you're on a budget

   Demogorgon47 · 28 Aug 2026

3. 5/5

   Has helped me a lot, would highly recommend as an easy effective way to understand yourself and others

   Rochelle Bancroft · 28 Aug 2026

4. 5/5

   Very good customer service too!💗🥰

   Mikhayla Kimisive · 28 Aug 2026

5. 1/5

   I was confirmed for $35, but received a charge for over $1800. I tried to reach support, but it took multiple days to even hear back and I eventually had to file a charge back and update my card everywhere else. This was the opposite of helpful for my stress and burnout issues.

   Amanda Martinez · 28 Aug 2026

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• 3.08 · 21 Aug 2026