Avigilon Alta Open

• Free

Last verified 30 Aug 2026

4.8 15918 ratings · App Store

1. 5/5Simple entry. Multiple offices. Eliminates hassle.

   We replaced our card entry system with Openpath a few months ago and are very happy we did. We have multiple offices with employees traveling back and forth and site access was always very cumbersome. Since we rolled out Openpath, it’s been simple: *No need for cards. Your mobile phone is your card. It just works. (tip: make sure your employees turn on “always” in location services). So when our team travels, we aren’t handing out temp cards any more. And we’re no longer struggling to get the temp cards back! *Easy admin. Openpath syncs easily with Active Directory making user management simple. Everything is in the cloud so no servers to manage. *Remote access. The system let’s you open a door remotely. We didn’t think we’d use this feature, but we have found it very convenient when needing to let in guests. *Compliance. For our business, security and tracking entry is critical. With Openpath it’s been easy to manage and ensure compliance with access control requirements. Beyond the product, customer support was great when we were getting started. Big picture - it’s been great for us. We’re never going back to a simple card solution.

   el segundo ca · 30 Aug 2026

2. 3/5Almost but not quite

   I was sold on the idea of this app. Including the idea of not having to take the phone out of my pocket. Unfortunately, that part does not work reliably, even if you have all the settings right. And because it is not reliable, it is not taken advantage of as much as it should because of the uncertainty. But when I do take my phone out of my pocket and open the app, it does work. And that means a lot. I like not having to use a fob or a card. Although I must confess that I do, again, because of the uncertainty. The solution to the problem that I have found is to "warm up" the app. I have found that if I access or open the app that the "wave" feature will work at least for a while. I put the wave in quotes because it's not really a wave. You have to pause, I have found. Still like the app. But disappointed.

   vgfddhgrd · 30 Aug 2026

3. 1/5Functionless app for many phones & bad customer service

   This app seems to outsource to people who are totally unconcerned you can’t get into parts of your building and they seem to be from out of the country. My complex changed the garage gate settings and now I’m unable to open just that door without physically getting out of my car and walking up to the reader. You can’t even select within the app to open the door, no matter how many times you press the button. On top of that, they’ve gotten rid of the feature in their app that lets you report an error to somebody, probably because they’ve grown tired of people giving them feedback about how badly their app works. Clearly they’re fleecing apartment complexes convincing them to waste money on an app that only half functions. Absolute joke of a company who are totally unresponsive to users needs for something as important as literally being able to access your building.

   fdfhiteess · 30 Aug 2026

4. 2/5Poor Architecture, Privacy, and Usability

   I am frustrated that the Alta Team declines to support Apple Homekey or equivalent. It’s very frustrating as an iPhone user that I have to give Alta always-on background location even when I’m away from the office (and Apple notifies me that Alta is getting my location even hundreds of miles from the office). Very strange and also battery intensive. They consistently blame Apple for not yielding to Alta’s architecture (which is unrealistic) instead of being accountable to their customers and supporting basic functionalities. Alta is clearly Anti-Privacy and I’m concerned that user data sales is core to their business model. TLDR; Alta / Openpath either gobbles up your battery & privacy or is very annoying to use. The Alta Team did not address any of these concerns adequately over email. In fact, they punted the questions.

   Prof. KO · 30 Aug 2026

5. 1/5Finding the hardest way

   Where to start with this? Probably best to begin with the fact that the app hardly ever succeeds in unlocking a door on the first try. It asks for infinite permissions, from ones that make sense (Bluetooth and local network), to ones that really don’t (always-on location and my motion/fitness data). All this to is ostensibly to try (and rarely succeed) at guessing if I’m near a door reader that has an NFC reader built into it. You know the readers have NFC built in, because Apple Wallet opens when you wave your phone near the reader in a desperate and unsuccessful attempt to get the door to open. So why don’t they add a card to Apple Wallet and use the NFC functionality that’s literally meant for this kind of thing? Who knows, but they don’t. And so every time I come up to a door, I have to get my phone out, open the app and pray that it works this time. All because they tried to find their own solution to a problem that already had one. Additionally, the Apple Watch app only works if my phone is nearby and has the app currently open. That’s not super helpful. The nice thing about the watch is normally that I can leave my phone behind! But now I can’t go for a walk without my phone since I won’t be able to get back in. Honestly this app has given me a whole new appreciation for metal keys.

   Panda10nant · 30 Aug 2026

Privacy

• Data Linked to You — App Functionality — Usage Data — Other Usage Data Developer declared
• Data Linked to You — Usage Data Developer declared
• Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
• Data Not Linked to You — App Functionality — Location — Precise Location Developer declared
• Data Not Linked to You — Diagnostics Developer declared
• Data Not Linked to You — Location Developer declared

Accessibility

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