Navan

• Free

Last verified 4 Sep 2026

• Free to download

Last verified 30 Aug 2026

4.8 43733 ratings · App Store

1. 5/5Simplicity with the Class of the Larger Sites

   Our company shifted to TA earlier this year as a means of standardizing our business travel. Admittedly, I was a little hesitant at first, but soon realized that I can continue to leverage my loyalty programs and be rewarded with funds for personal use by helping reduce our travel budgets. What a novel idea, reward the employees who are driving lower costs. It’s almost become a game to see how much I can save (and earn). When weather impacted my travel earlier this year, I was stuck in a non-hub city to my preferred airline and actually booked on another. When the major airline essentially left me to fend for myself in a line that took more than two hours, TA held a seat for me on a rerouted itinerary, cancelled a rental car reservation and even contacted the hotel I was booked at in another city to cancel my reservation and ensure I received my deposit back. That was a level of service I’d expected from an elite loyalty desk, instead of a small business’ contracted app-driven travel partner. I’m glad TripActions is our choice partner for travel. I don’t ever want to change back to o e of the bigger groups. They’ve made a believer out of me and enabled me to “up my game” in delivering better service to my clients. Travel is solved.

   Farther Phandom · 4 Sep 2026

2. 5/5Something changed for the worst!

   TripActions used to run this service and since they rebuilt the App for Navan is has been nothing but challenges. It took me over 2 hrs to book a simple hotel stay. The app seems to CONSTANTLY refresh the home page which makes it near impossible to click on a trip to view details in between flickering images, then crashes constantly when trying to select rooms. Lost count in my last experience as it was well over 10 attempts to search the hotel I knew I was going to stay in, select the room, and get through checkout. A ridiculous missing features… you cannot copy a hotel address to paste into your favorite navigation app! Why? At least let the user select which app to open instead of monopolizing Google Maps. Two stars for nice manager overview for team leaders and a clean overall look and feel so not a complete waste of phone memory. Also has some benefits for notifications and flight info. I tend to use the service provider apps for flights but Navan is about equal to theirs.

   ando mn · 4 Sep 2026

3. 2/5Better but two steps forward one step back

   The app finally makes sense for a manager for the most part. I can now review and approve things in the app that were previously hidden and defaulted to the web UI which was not optimal for a phone. Now, it seems they have broken their website in the process of making the app better. When I login to the website to approve pending requests, they don’t show up. I instead now Have to go to the mobile app to do it, sometimes. Please keep at it, you are making progress but until this app no longer Cuts me day to day, I’ll keep hoping and using this app as my punching bag…. I’m rooting for you and when you fix the app and mobile to the point where I don’t have to think about it and it just works, I’ll keep giving the feedback publicly. Good luck team, lots of folks are counting on you to make this so good, it’s invisible.

   esbium · 4 Sep 2026

4. 1/5Unreliable and SLOW customer service

   My flight was changed without my consent to a time that I cannot make due to work schedule. I spent 6 hrs on the chat function with agents trying to change it. The chat is extremely slow, it takes an average of 4 to 5 mins for an agent to respond to a question, during that time my phone shuts down because it’s an unbelievably long time and the agent writes the reply to that one question then says: it seems that you are not active, I will exit the chat! When I come back I have to start a chat again, which also takes 3-5mins. I needed 6hrs to make a simple flight change! In the end I was given my old flight back, the one I was taken out of in the beginning which they told me it was “canceled”, turns out it wasn’t and I got it again! Customer service is horrible, I will be actively telling my colleagues not to use this app for business trips because it’s an unnecessary stress! I almost missed my return flight due to this and was facing the possibility of paying for a hotel for another night, don’t use it if you don’t want to spend 6hrs of your trip time trying to talk to customer service to fix an issue they caused.

   mrmf1988 · 4 Sep 2026

5. 1/5Not enough negative stars available

   Navan has truly turn to complete garbage in the last several months with no relief in sight. The only place Navan works is from a browser, on a PC/mac. This is a work account, but due to security limitations on company devices I use this app on my personal phone. List of problems: 1) app is now slower that molasses and will never let me book me book the return leg of a trip…just reverts to the departure options. 2) when I try to solve this by logging into the browser version, it sends the verification email to my work contact…this is useless b/c the link to log in is tied to a request that is on a different device. Months ago Navan said they had fixed this; guess not. 3) any attempt to log in on the device (iPad) where the link is sent forces me to the app login screen and the keyboard is completely non-functional; letters work great, numbers are no accessible…ever. 4) no amount of removing and installing fixes any of these issues. This company and their tech have gone from cutting edge, useable products to useless junk. Hopefully a better company comes along and takes their space.

   bjgifford6 · 4 Sep 2026

4.7 9380 ratings · Google Play

1. 2/5

   please let me turn off sound. I don't need this app to make loud spaceship sounds every time I scan a receipt.

   Blake Griggs · 30 Aug 2026

2. 5/5

   great app and company

   Manuel Müller · 30 Aug 2026

3. 1/5

   Used Navan for corporate travel for years because I have to. I would never use it personally. Prices are often higher than regular booking sites and the search algorithm makes little sense. Amenities like breakfast or room size can randomly change, citing a lower rate. Support is worse. The AI rarely helps, and human agents often have no clue either. Corporate users have limited choice, and Navan seems to get away with it.

   Ashutosh Chaturvedi · 30 Aug 2026

4. 1/5

   When you're run into an issue, the human agents are as useless as the AI agent. They never have their information right no matter how many times you speak to them about the same issue. It takes forever for the human agents to connect in the first place and to get the full context. Imagine trying to get information while you're stuck at a car-rental counter. They're eager to disconnect from the session, promising that the issue has been fixed. Good luck

   belal bayaa · 30 Aug 2026

5. 2/5

   Ordering a card through the app is buggy and doesn't work. Just use the site.

   Ben Gadbois · 30 Aug 2026

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• 8.121.0 · 26 Aug 2026