Alaska Hawaiian

• Free

Last verified 28 Aug 2026

• Free to download

Last verified 30 Aug 2026

4.8 1608399 ratings · App Store

1. 5/5Airlines need to get with the times

   I wish your app had the option to book a new flight when a flight gets canceled. I would also love to see digital options for obtaining hotel and meal vouchers when this happens. In this day and age, I feel it is archaic to have to stand in a line for several hours to get what I need. I love this airline and I want it to thrive. I would love to see app technology upgrades to all airlines. I will say that I do appreciate Ak Airlines for granting hotel and meal vouchers for my 2 canceled flights. My husband and I did have to fly into Dallas at one point and drive to get to Austin and we had to pay for that rental car. I would love it if a rental car could be an option that is covered when a flight gets canceled as well. This trip cost us a lot more than we were planing and the wait times to get help was insane. I could see the representatives were scrambling and visibly stressed out trying to assist everyone in the same predicament. They deserve a lot of kudos for doing what they could to help. We tried to resolve our issues online while waiting in line, but we’re told a representative would text us back in 50 mins or so each time. If there were options to pick a new flight, get vouchers and a rental car, that would have been incredible. Thank you for listening! I hope my input will incite some ideas for improvements for the future!

   Alaskangirl333 · 28 Aug 2026

2. 5/5Best Airline App on the planet!

   As a seasoned traveler with over a million miles flown on the major domestic & international airlines, and as a veteran s/w tech entrepreneur, I haven’t had any ‘great’ experiences with airlines’ online apps to date... until today. Since early 2019 & throughout the pandemic this year, I have flown (safely) on a dozen+ flights with Alaska Air. And I have used the Alaska Air web-based & smartphone-based apps, as well as worked with your customer service teams by phone & via chat over the last 18+ months. I’ve keenly observed the iterative improvement process of your apps with consistent upgrades & added useful U/I ‘user interface’ enhancements. My online experience today was, frankly, flawless. I booked a business flight to Mexico with the smartphone app. My experience with the app was efficient, rapid, & completed with no hang-ups or ‘dropped session’ or ‘system reboot’ glitches. In fact, the booking of the round trip flight, start-to-finish, was just a couple of minutes... literally like two minutes. As I said, flawless. Kudos to your IT App Dev team. Thanks for your efforts in creating a great customer experience! And keep working toward making the Alaska Air online experience even better. It is so great to see that your company-wide focus on great customer service is paying off. Ya know... the sky’s the limit! JY-Burlingame, CA

   JY - Burlingame,CA · 28 Aug 2026

3. 5/5Disappointed (update)

   Heidi from Customer Service you are a life saver! Alaska has been one of my favorite airlines for many years. Recently, I had two one way trips booked. There was a glitch on the app and when I looked the night before at the flight time for the first flight it was really showing the time for the second flight but had the correct airports for the first flight. So we missed our first flight. I even showed my partner the glitch and apologized as I felt partially responsible for the mistake. I just feel sick because I had known the flight was earlier in the morning, but saw the glitch and thought “Oh! I must’ve gotten it mixed up”. Got it in my head that our flight was at 1 pm. We purchased the saver fares and with no insurance as we booked these flights only a few days prior with no intention of having anything come up. There is a flight, same price, in a couple hours with 4-6 open seats. But because we purchased Saver seats we are told that there’s is nothing they can do. So enjoy taking our $700 for absolutely nothing in return. I hope you think it’s worth losing a customer that would generate thousands over the course of a lifetime. Southwest Airlines would NEVER they have a heart and Alaska’s is ice cold.

   Chadleladle · 28 Aug 2026

4. 3/5Check-in process is broken

   I experienced a problem both times when I attempted to check in using the mobile app (both round trip flights). The problem occurs when I have added my checked luggage, choose Apple Pay as my payment option, and then tap on the button that says to pay for luggage and check in. I’m then prompted by Apple Pay to approve the payment, which I do, and I receive an acknowledgment on the screen indicating that the payment was approved. The Alaska Airlines app then displays a screen that says, “Processing.” While it’s processing I receive a notification from my financial institution’s app informing me that a transaction from Alaska Airlines has just been authorized. Meanwhile, the Alaska Airlines app continues to say, “Processing” for a little while longer, then comes back with a message indicating that my check-in couldn’t be processed and to try again. When I attempt to check in again I get an error that says, “Check-in unavailable. Whoops! Something went wrong on our end. Please try again.” I continue to get this error each time I try to check in using the mobile app after that. I ended up having to go to the website on my desktop computer to get checked in, which worked fine. My concern now is if I’m going to be charged twice for the baggage fees. I won’t know until my financial institution runs their nightly process.

   bcchristensen · 28 Aug 2026

5. 5/5Issues with Alaska

   I have flown on Alaska many times and I’ve always been pretty satisfied. This week was an exception. I understand weather and Covid have played a part in having to rebook flights but the lack of customer service this week was very glaring. I called customer service and stayed on hold for 5 1/2 hours. I tried to go on the app numerous times while I was on hold but the app was not working. I even drove to the local airport and tried to speak to Alaska airlines personnel directly. They were very polite and respectful but not very helpful. They explain to me that they could do nothing about reservations at the airport. I explain to them that I had been on hold for 5 1/2 hours and that the app wasn’t working. The Alaska airlines personnel that tried to help me looked at my phone to make sure my app was updated and it was. They politely explained that they could do nothing else for me other than that what I was already doing. They said they could call customer service but they had to call the same number that I called. Given all that was going on with flights all around the country, I think Alaska Airlines should have made better efforts to help their customers, particularly when someone that shows up in person at the airport asking for help. There was three or four people standing there who were all useless to me because they told me they could do nothing for me given my situation. And then the next morning to top it all off they changed my flight and have me arriving in Montana after midnight. I had a connecting flight to meet my son in Seattle so that we could fly to Montana together but I have yet to be able to get hold of anyone in customer service to see if I could correct it. If I could not have a corrected it I would’ve understood but the fact that no one is able to answer the phone when customers call makes it very frustrating.

   FXM Beantown · 28 Aug 2026

4.1 90971 ratings · Google Play

1. 5/5

   easy to navigate

   Lynn Hyman · 31 Jul 2026

2. 5/5

   easy to use

   Kathy Warr · 31 Jul 2026

3. 1/5

   worst airline app in the industry. glitches for days. makes you verify you are a human every everybsingle new click. if ur flying with them you have to use it, but omg. the worst the worst

   Paul Service · 31 Jul 2026

4. 1/5

   This app is Aweful! I have been trying to book tickets for several days. I have update, uninstalled, rebooted....all the things and it WILL NOT process the payment. I have tried multiple cards all to no avail. I seriously would not fly with Alaska at this point if any other airline flew out of my destination.

   Crystal Johnson · 31 Jul 2026

5. 2/5

   Issues with logging in and staying logged in. Can't disable annoying notifications for upselling without disabling notifications entirely.

   Adam Lieberman · 31 Jul 2026

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