Clipper Card

• Free

Last verified 27 Aug 2026

3.8 11667 ratings · App Store

1. 1/5Worthless app - needs to be burned down and rebuilt by a new team

   Update: it looks like this app was last updated a year ago, is broken, and then no one has bothered to update it. I will report it to the Apple Store for removal. I tried to add cash to my existing cards. App failed. I tried to add a new plastic card. App failed. I tried to add an existing card to my Apple Wallet. The app failed. It’s a worthless app. I use the Bart app to pay for parking and get routes. They should consolidate their payments there and just fire Clipper and shut down this app. I’ve never seen an app fail to perform basic functions. It needs a redesign from the ground up for simplicity and lots of reliability testing (I build features for apps for a billion people - this app is a disaster and any team making it needs to be replaced. It’s so bad that I just deleted the app and all my data from it. Apps this bad aren’t built with basic security and your credit cards and personal information are at risk.

   hermesfeet · 27 Aug 2026

2. 1/5Who made this?

   The user interface is terrible. The Home screen should have your cards. Deleting blocked or unused card should be easily accessible, like how its easily it is to get autopay set up. I’ve never used your trip tool. The settings menu is ok, but you still don’t have an option to DELETE unused cards. Your frequently asked questions? The first two questions Are about the app I already downloaded on my phone. Who would ask about the features and/or how to download an app that is already downloaded. I just don’t see any of the questions on the frequently asked section ever being useful or commonly asked. Your customer service!!! Oh man it’s trash, I felt like I was annoying someone, I asked “How do I delete my blocked cards?” Their response, “click the 3 dots on the top right corner, and it will give you the option to deregister your card” There isn’t three dots on the top right corner anywhere on this app. Lets say you want to add a plastic card you currently have to your wallet, the obvious procedure would be the ones taken for registering the card, and then add the option to autopay. This app wants you to set up the payment first, why!!!? If I need to be coached on how to use your app then its Poor UI, I should tap the card BOOM its on my phone, no need for the autopay nonsense until we already have the card on my phone. Good luck with your ventures and I hope it works out

   Kurt Darkholme · 27 Aug 2026

3. 1/5Would NOT recommend

   Would not recommend. The system routinely blocks your clipper card rendering it unusable until you call customer support to fix the problem. In the meantime, you need a backup clipper card handy to travel. Blocks usually take 5 days to fix if it can be fixed. And a fix by customer support cannot be verified until you tag your card at a reader and see if the fix ‘took’. But you are warned that readers on Muni buses and LRVs sometimes do not correct the problem as they are not real time with the clipper system and your card may remain blocked. My card has been now blocked for three weeks and the only explanation I am given is that some Muni bus readers are really old and then simply ‘brick’ your clipper card when they are tagged and at that point there is nothing customer support can do except tell you to buy a new clipper card and load it to my phone and then they will be happy to transfer over the funds on my blocked card to the new card I have added. No way am I going to load another clipper card on my phone, I am going back to having the plastic clipper card which never gave me any problems nor required me to call Clipper customer service weekly.

   Jimmyjaysf · 27 Aug 2026

4. 1/5It took my $ just fine… but that’s it..

   Don’t bother with this app. I’m furious! I’m taking BART from the new Berryessa station in San Jose to SFO to catch a late morning flight. I’m disabled and need extra time to get to the train. The BART site linked me to this app where I’m supposed to be able to add fare to a virtual card to be stored in my Apple Wallet. The app seems very basic but as long as I get my ticket then I could care less how basic or extravagant the platform is. I got the total fare cost and was able to add $7.05 to my wallet for use to board BART in the morning. My bank pinged me that my transaction went through. However, when I saved my card to the wallet, I received an error message. I tried multiple times to refresh the app, but there was no trace of the $ taken from my bank account. And there are no weekend or evening customer service hours. So I’m stuck not knowing if I have a ticket or not until I get to the station. Trust me- just go to the station to buy your ticket. This app stinks

   Sugaree0621 · 27 Aug 2026

5. 1/5Classist jerks

   I need to travel in the Bay Area for one day only and was trying to make my trip easier by setting this up early but you have to have an IPhone 8 or newer to use a digital card, have to purchase a physical card otherwise. And it says you cannot buy cards at stations?? Going to have to track the stupid thing down in an unfamiliar airport cuz I hope they’d have one there somewhere 🙄. My hop card in Portland does not charge me extra to buy a physical card just because I don’t have five hundred dollars to buy a new phone every couple years. I’m comfortably using an iPhone SE and able to use public transport with it in Portland. What kind of nonsense is this. This is really inaccessible to people who have lower funds or may not be able to buy a card or only need one dang trip. It’s already way too expensive to use a card there based on mileage rather than time or per trip. 13 dang dollars instead of 10 for one stupid day that I won’t be back in the area for who knows how long, I haven’t been there in like six years already.

   radiopixie · 27 Aug 2026

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