Zendesk Chat

Name: Zendesk Chat
Rating: 4.5 (757 reviews)
Author: Zendesk

by Zendesk

iPhone · iPad

Active Last checked 6 Aug 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Business
Productivity

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

14 store screenshots

Pricing & paywalls

App Store

Free

Last verified 6 Aug 2026

Ratings & reviews

App Store

4.5 757 ratings · App Store

1/5App needs work.
Frequently, it does not make any noise, even though it is online and not paired with anything else, other than Wi-Fi or cellular. Their feedback option is broken, so I cannot let them know about other problems as well.

Mr. CrossFish · 6 Aug 2026
2/5Needs improvement
I find the app to be inconsistent in usability and lacking the features I would expect from chat communication. It will log me out without telling me - so a built in feature that notifies you before logging out would help. Also, logging back in is a struggle- sometime it won’t accept my correct login credentials. I’ve had to delete and redownload it to test why it’s not working properly many times. When inside a chat with a customer, the ability to view details about the customer/viewing history are hidden - it would be nice to see everything on screen in the chat. In general, it feels old and out of date. I’ve never seen any updates to this app’s features or visuals, and I’ve been using Zendesk for YEARS. Let’s get some attention put here please.

hates algorithms · 6 Aug 2026
3/5Lack transfer info
Failure to transfer consumer info automatically within other zd support platform. Also does not automatically assign to employee after accepting chats. Failing since two recent zd support updates. Please fix soon

Pinaybluhd · 6 Aug 2026
5/5Enjoy being able to communicate with shoppers
I use Zopim/Zendesk on two of my four websites. I really like its simplicity to use. I wish they offered the ability to change colors of the the chat box to match websites.

Jackie 48393 · 6 Aug 2026
5/5Dark Mode?
Thank you guys for the awesome app, been using it for years. I also noticed you’re very responsive, so any chance we will see a dark mode for iOS? Hope so. Thanks.

Serve Chilled · 6 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Not Linked to You — Analytics — Diagnostics — Crash Data Developer declared
Data Not Linked to You — Analytics — Identifiers — User ID Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Crash Data Developer declared
Data Not Linked to You — Diagnostics Developer declared
Data Not Linked to You — Identifiers Developer declared

Accessibility

No accessibility labels collected yet.

Versions

App Store

1.11.0
Minor fixes and performance improvements.
1.12.0
Minor fixes and performance improvements.
1.13.0
Minor fixes and performance improvements.
1.14.0
Minor fixes and performance improvements.
1.14.1
Minor fixes and performance improvements.
1.15.0
Minor fixes and performance improvements.
1.15.1
Minor fixes and performance improvements.
1.15.2
Minor fixes and performance improvements.
1.15.4
Minor fixes and performance improvements.
1.16.0
Minor fixes and performance improvements.
1.16.1
Minor fixes and performance improvements.
1.17.0
Minor fixes and performance improvements.
1.18.0
Minor fixes and performance improvements.
1.19.0
Minor fixes and performance improvements.
1.20.0
Minor fixes and performance improvements.
1.21.0
Minor fixes and performance improvements.
1.22.0 · 5 Mar 2026
Minor fixes and performance improvements.
1.3.0
In this release we added the ability to apply actions to chats in your Chat History list. For example, you can now email a chat transcript or details to another agent in your organization, delete a chat or mark as unread in case you need to return to it later. We also fixed some bugs and made general improvements. Try it out and let us know what you think. We love feedback, so please share any with us by emailing [email protected]. Feedback will always be routed through to the mobile team.
1.3.1
Minor fixes and performance improvements.
1.3.2
Minor fixes and performance improvements.
1.4.0
In this update we’ve improved Chat History. Now, you can filter the results list by agent name, tags, or dates to find the right chat or customer. Try it out and let us know what you think. We’d love to hear your feedback.
1.7.0
We heard that you need the ability to share more details with customers - that's why in this release you can add attachments to live chats. Try it out and let us know what you think!
1.7.1
In this update we’ve improved Chat History. Now, you can filter the results list by agent name, tags, or dates to find the right chat or customer. Try it out and let us know what you think. We’d love to hear your feedback.
1.7.2
In this update we’ve improved Chat History. Now, you can filter the results list by agent name, tags, or dates to find the right chat or customer. Try it out and let us know what you think. We’d love to hear your feedback.
1.9.0
In this update we've improved connectivity between Zendesk Chat and Support apps. Now when a chat ends, you'll see an option to view an associated support ticket in the Support iOS app (when installed). You can also view related Support tickets for previous chats. Try it out and let us know what you think - we’d love to hear your feedback.

Show more Show less

Alternatives

LiveChat - Support & Sell — Same category + similar ratings
Chatway Website Live Chat — Same category + similar ratings
Tawk.to — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 6 Aug 2026
Sources: App Store

Independent summary has not been published yet.

Report a correction

Use this page with an AI agent

AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare Zendesk Chat with LiveChat - Support & Sell.

View JSON

GET /api/v3/apps/549057844

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          "author": "hates algorithms",
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          "author": "Pinaybluhd",
          "date": "6 Aug 2026"
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          "author": "Serve Chilled",
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