LiveChat - Support & Sell

Name: LiveChat - Support & Sell
Rating: 4.3 (110 reviews)
Author: Text, Inc

by Text, Inc

iPhone · iPad

Active Last checked 5 Aug 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Business
Utilities

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

12 store screenshots

Pricing & paywalls

App Store

Free

Last verified 5 Aug 2026

Ratings & reviews

App Store

4.3 110 ratings · App Store

5/5It’s finally back and alive
Good app, provides communication options for chatting with customers. After a longer break this app is developed again and updates are provided often.

Klim3k · 5 Aug 2026
1/5Terrible ExperienceTerrible Experience – Waste of Money!
We deeply regret purchasing a one-year subscription to this app. It has been nothing but a disaster! The user experience is awful, and contacting customer support only made things worse. It’s clear that the issues stem from the app’s poor system design, but the support team refuses to acknowledge this and instead keeps blaming the problem on our network. For instance, we repeatedly experienced message delays or even lost messages, which seriously disrupted our workflow. When we reached out to Live Chat support, they didn’t take the issue seriously and just kept insisting that the problem was due to our internet connection. However, our network works perfectly fine with other apps, so it’s obviously an issue with their system. As paying customers, we expected proper solutions, not dismissive responses and meaningless excuses. Live Chat’s attitude and poor-quality app completely failed to meet even the most basic expectations. This app is absolutely not worth the price, let alone a long-term subscription! Save your time and money – avoid this trash app at all costs!

Marie Lisath · 5 Aug 2026
1/5Open Ticket from Email does not work
This is infuriating. I get a status update on a ticket email and I click the “Open Ticket” link. It opens the browser and of course the url doesn’t include any auth provider hints like “hey, this guy signs in with Microsoft” so I have to click Sign In with Microsoft. And of course it doesn’t include the login_hint parameter or otherwise the logon=prompt parameter which would instruct my browser to suggest Microsoft accounts my device is already signed in with, so I have to enter my credentials manually like a barbarian. Finally, once the auth flow complete with MFA is completed I’m dropped into the chat area of the app instead of the ticket because the devs couldn’t be bothered to maintain the redirect path in the state query param. It’s a nightmare. We’re switching to Hubspot. Their app does not have these auth problems.

DarrenDK · 5 Aug 2026
1/5Consistently Getting Worse
The old app was perfect, this “lite” version is more unusable with every update. The most basic functions are broken. When you get a chat and you tap the text box to start typing, the entire screen shifts up, hiding everything except the bottom pixel rows of the screen, as if the chat has just ended. You then have to quit the app and re-open it just to access a chat. When using a paired bluetooth keyboard, pressing “enter” does not submit your message. You are forced to manually tap the blue arrow send button with a finger to send messages. Why? This is a chat app, people use physical keyboards. Why is there only light mode and no dark? Why is it so hard to create a ticket for a chat, or to see which agents are online, to view customer visited webpages? I could go on and on, but the bottom line is that this app is bad, the devs flood the reviews with fake positives, and they reply to any negative review with platitudes while changing nothing. You make my job infinitely harder, to the point where I just use the desktop site (which annoyingly tells me constantly to use the broken app)

solarsailer · 5 Aug 2026
2/5Apple app version is so different from browser
I recently upgraded my imac and redownloaded the livechat app. I guess it had been a while since I've updated the app because it has become so vastly different from the browser version. The app is all white and sterile looking. It makes it difficult to identify different sections. I really liked the orange, dark gray and light gray used to break up the app sections. I haven't been able to find the chatter's infomation like I can on the browser version. Their location, local time, current webpage, what device they are using is not available when you are chatting with them. The settings are really tough to navigate. I really liked how things are broken into categories/sections on the browser version. I thought the older version of the app was perfect. I understand the need to update and redesign things though. I think adding some color back to it and reinstating the chatter's general info would really help it out.

Sarah.N.C. · 5 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — Analytics — Identifiers — User ID Developer declared
Data Linked to You — Analytics — Usage Data — Product Interaction Developer declared
Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Diagnostics — Other Diagnostic Data Developer declared
Data Linked to You — App Functionality — Identifiers — Device ID Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — App Functionality — Usage Data — Product Interaction Developer declared
Data Linked to You — App Functionality — User Content — Customer Support Developer declared
Data Linked to You — App Functionality — User Content — Emails or Text Messages Developer declared
Data Linked to You — App Functionality — User Content — Other User Content Developer declared
Data Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Linked to You — Product Personalization — Identifiers — User ID Developer declared
Data Linked to You — Product Personalization — Usage Data — Product Interaction Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Diagnostics Developer declared
Data Linked to You — Identifiers Developer declared
Data Linked to You — Usage Data Developer declared
Data Linked to You — User Content Developer declared
Data Not Linked to You — App Functionality — Contact Info — Name Developer declared
Data Not Linked to You — App Functionality — Diagnostics — Performance Data Developer declared
Data Not Linked to You — Product Personalization — Contact Info — Name Developer declared
Data Not Linked to You — Contact Info Developer declared
Data Not Linked to You — Diagnostics Developer declared

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Accessibility

No accessibility labels collected yet.

Versions

App Store

2.30.3
Completely new design for the main application screens
2.30.4
No new changes this time, but we've fixed some bugs and made behind-the-scenes tweaks for a smoother experience. More updates coming soon!
2.31.3
No major changes this time, but we've fixed some bugs and made behind-the-scenes tweaks for a smoother experience. More updates coming soon!
2.32.5
Big improvements are just around the corner! We’ve fine-tuned the Engage, Chats, Archives, and More sections to bring you a smoother, more insightful experience. Here’s what to expect: - Engage – A fresh look with enhanced visitor insights! Now you can see the visitor’s device details and instantly spot first-time visitors. - Chats – A sleek visual refresh, enhancing the chat list for better clarity. - Archives – A polished design plus new chat insights: see who started the chat (bot or agent) and track customer satisfaction with the chat rating indicator. - More – A complete visual redesign, making navigation even more intuitive.
2.33.0
Bug fixes and minor improvements
2.34.4
We’ve changed how you navigate the app to make room for exciting new features coming soon. Archives are now in Inbox (previously Chats), so they’re no longer in the main navigation bar. Why the change? This update sets the stage for new sections and improvements designed to make the app more intuitive and helpful in your daily work. It’s a small shift now, but an important step toward a better, more connected experience. Thanks for being with us!
2.35.1
- Faster, smoother sign-up and sign-in experience - Quicker and easier HelpDesk ticket creation — so you can get support without the wait - Bug Fixes
2.36.5
We’re rolling out a powerful new Dashboard — your go-to screen for real-time business insights, all in one place. - See who’s accepting chats and how many each agent is handling - Track active chats and live visitor activity - View customer feedback and your daily chat satisfaction score Everything you need to stay informed and in control — fast, clear, and right from your mobile. More exciting updates are on the way!
2.36.6
We’re rolling out a powerful new Dashboard — your go-to screen for real-time business insights, all in one place. - See who’s accepting chats and how many each agent is handling - Track active chats and live visitor activity - View customer feedback and your daily chat satisfaction score Everything you need to stay informed and in control — fast, clear, and right from your mobile. More exciting updates are on the way!
2.37.3
We’re rolling out a powerful new Dashboard — your go-to screen for real-time business insights, all in one place. - See who’s accepting chats and how many each agent is handling - Track active chats and live visitor activity - View customer feedback and your daily chat satisfaction score Everything you need to stay informed and in control — fast, clear, and right from your mobile. More exciting updates are on the way!
2.38.4
Exciting updates just landed! • New Tickets section with a fresh, improved look • Real-time customer status now visible directly in the chat
2.39.3
Nothing flashy this time– just some behind-the-scenes improvements to keep the app running nice and smooth. We’ve got exciting updates on the way!
2.40.3
Big update just dropped! - Sleek new Customer Profile & Visited pages - Smarter Notifications with improved design - Major speed and performance boosts - And yes… Dark Mode is now here! Upgrade now and enjoy a simply better experience.
2.40.4
Big update just dropped! - Sleek new Customer Profile & Visited pages - Smarter Notifications with improved design - Major speed and performance boosts - And yes… Dark Mode is now here! Upgrade now and enjoy a simply better experience.
2.41.2
We’ve taken things up a notch! • Refreshed Tickets section • Faster performance • A range of behind-the-scenes improvements for a smoother experience Update now and feel the difference.
2.41.3
Important security updates inside: • Critical security patches applied • Improved app stability on Android • Performance & reliability enhancements
2.41.5
We’ve shipped UI refinements, performance improvements, and important security updates to make the app smoother and more reliable.
2.41.6
New release just landed! What’s new? • Emoji reactions for messages • UI improvements for a smoother experience • Bug fixes and performance enhancements More exciting updates coming soon!
2.41.7
What’s new? Your chats just got a serious upgrade: - Chat summary – instantly understand your relationship with each customer. Key insights, no digging. - Purchase activity in chat (for eCommerce) – see what customers are buying, right where the conversation happens. - Brand new feedback form – reaching out to us is now easier than ever. And that’s not all-this release comes with a wave of behind-the-scenes improvements to make everything smoother and faster. We’re just getting started. More powerful updates are on the way.
2.41.8
What’s new? Your chats just got a serious upgrade: - Chat summary – instantly understand your relationship with each customer. Key insights, no digging. - Purchase activity in chat (for eCommerce) – see what customers are buying, right where the conversation happens. - Brand new feedback form – reaching out to us is now easier than ever. And that’s not all-this release comes with a wave of behind-the-scenes improvements to make everything smoother and faster. We’re just getting started. More powerful updates are on the way.
2.42.0
Stay on top of your business in real time. You can now monitor live traffic, view customer locations, track sales made through chat, and see positive customer ratings as they happen. We’ve also introduced a new global counter - switch between the growth metrics that matter most to you and watch your business grow through chat: - sales closed, - leads captured, - customers served. Stay tuned - we’re just getting started, and more exciting updates are on the way!
2.42.1
This version includes minor UI improvements, stability fixes, and general compatibility updates.
2.42.2
This update brings behind-the-scenes improvements for a faster, smoother experience, plus a refreshed UI with visual enhancements throughout the app.
2.42.3
This update brings behind-the-scenes improvements for a faster, smoother experience, plus a refreshed UI with visual enhancements throughout the app.
2.43.0 · 18 Jul 2026
A new batch of improvements is here! What’s new: Significantly improved Archives performance for a faster, smoother browsing experience. A redesigned chat tagging experience that’s quicker and easier to use. A new push notification for Shopify users, letting you know when a sale is made through chat.

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Alternatives

Smartsupp — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 5 Aug 2026
Sources: App Store

Independent summary has not been published yet.

Report a correction

Use this page with an AI agent

AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare LiveChat - Support & Sell with Smartsupp.

View JSON

GET /api/v3/apps/1512395470

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          "rating": 5,
          "title": "It’s finally back and alive",
          "body": "Good app, provides communication options for chatting with customers. After a longer break this app is developed again and updates are provided often.",
          "author": "Klim3k",
          "date": "5 Aug 2026"
        },
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          "rating": 1,
          "title": "Terrible ExperienceTerrible Experience – Waste of Money!",
          "body": "We deeply regret purchasing a one-year subscription to this app. It has been nothing but a disaster! The user experience is awful, and contacting customer support only made things worse. It’s clear that the issues stem from the app’s poor system design, but the support team refuses to acknowledge this and instead keeps blaming the problem on our network. For instance, we repeatedly experienced message delays or even lost messages, which seriously disrupted our workflow. When we reached out to Live Chat support, they didn’t take the issue seriously and just kept insisting that the problem was due to our internet connection. However, our network works perfectly fine with other apps, so it’s obviously an issue with their system. As paying customers, we expected proper solutions, not dismissive responses and meaningless excuses. Live Chat’s attitude and poor-quality app completely failed to meet even the most basic expectations. This app is absolutely not worth the price, let alone a long-term subscription! Save your time and money – avoid this trash app at all costs!",
          "author": "Marie Lisath",
          "date": "5 Aug 2026"
        },
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          "title": "Open Ticket from Email does not work",
          "body": "This is infuriating. I get a status update on a ticket email and I click the “Open Ticket” link. It opens the browser and of course the url doesn’t include any auth provider hints like “hey, this guy signs in with Microsoft” so I have to click Sign In with Microsoft. And of course it doesn’t include the login_hint parameter or otherwise the logon=prompt parameter which would instruct my browser to suggest Microsoft accounts my device is already signed in with, so I have to enter my credentials manually like a barbarian. Finally, once the auth flow complete with MFA is completed I’m dropped into the chat area of the app instead of the ticket because the devs couldn’t be bothered to maintain the redirect path in the state query param. It’s a nightmare. We’re switching to Hubspot. Their app does not have these auth problems.",
          "author": "DarrenDK",
          "date": "5 Aug 2026"
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          "body": "The old app was perfect, this “lite” version is more unusable with every update. The most basic functions are broken. When you get a chat and you tap the text box to start typing, the entire screen shifts up, hiding everything except the bottom pixel rows of the screen, as if the chat has just ended. You then have to quit the app and re-open it just to access a chat. When using a paired bluetooth keyboard, pressing “enter” does not submit your message. You are forced to manually tap the blue arrow send button with a finger to send messages. Why? This is a chat app, people use physical keyboards. Why is there only light mode and no dark? Why is it so hard to create a ticket for a chat, or to see which agents are online, to view customer visited webpages? I could go on and on, but the bottom line is that this app is bad, the devs flood the reviews with fake positives, and they reply to any negative review with platitudes while changing nothing. You make my job infinitely harder, to the point where I just use the desktop site (which annoyingly tells me constantly to use the broken app)",
          "author": "solarsailer",
          "date": "5 Aug 2026"
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          "body": "I recently upgraded my imac and redownloaded the livechat app. I guess it had been a while since I've updated the app because it has become so vastly different from the browser version. The app is all white and sterile looking. It makes it difficult to identify different sections. I really liked the orange, dark gray and light gray used to break up the app sections. I haven't been able to find the chatter's infomation like I can on the browser version. Their location, local time, current webpage, what device they are using is not available when you are chatting with them. The settings are really tough to navigate. I really liked how things are broken into categories/sections on the browser version. I thought the older version of the app was perfect. I understand the need to update and redesign things though. I think adding some color back to it and reinstating the chatter's general info would really help it out.",
          "author": "Sarah.N.C.",
          "date": "5 Aug 2026"
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        },
        {
          "title": "Data Not Linked to You",
          "detail": "Diagnostics",
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      "accessibility": []
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  "changes": [
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      "store": "apple",
      "version": "2.30.3",
      "released_at": null,
      "notes": "Completely new design for the main application screens"
    },
    {
      "store": "apple",
      "version": "2.30.4",
      "released_at": null,
      "notes": "No new changes this time, but we've fixed some bugs and made behind-the-scenes tweaks for a smoother experience. More updates coming soon!"
    },
    {
      "store": "apple",
      "version": "2.31.3",
      "released_at": null,
      "notes": "No major changes this time, but we've fixed some bugs and made behind-the-scenes tweaks for a smoother experience. More updates coming soon!"
    },
    {
      "store": "apple",
      "version": "2.32.5",
      "released_at": null,
      "notes": "Big improvements are just around the corner! We’ve fine-tuned the Engage, Chats, Archives, and More sections to bring you a smoother, more insightful experience. Here’s what to expect: - Engage – A fresh look with enhanced visitor insights! Now you can see the visitor’s device details and instantly spot first-time visitors. - Chats – A sleek visual refresh, enhancing the chat list for better clarity. - Archives – A polished design plus new chat insights: see who started the chat (bot or agent) and track customer satisfaction with the chat rating indicator. - More – A complete visual redesign, making navigation even more intuitive."
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    {
      "store": "apple",
      "version": "2.33.0",
      "released_at": null,
      "notes": "Bug fixes and minor improvements"
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    {
      "store": "apple",
      "version": "2.34.4",
      "released_at": null,
      "notes": "We’ve changed how you navigate the app to make room for exciting new features coming soon. Archives are now in Inbox (previously Chats), so they’re no longer in the main navigation bar. Why the change? This update sets the stage for new sections and improvements designed to make the app more intuitive and helpful in your daily work. It’s a small shift now, but an important step toward a better, more connected experience. Thanks for being with us!"
    },
    {
      "store": "apple",
      "version": "2.35.1",
      "released_at": null,
      "notes": "- Faster, smoother sign-up and sign-in experience - Quicker and easier HelpDesk ticket creation — so you can get support without the wait - Bug Fixes"
    },
    {
      "store": "apple",
      "version": "2.36.5",
      "released_at": null,
      "notes": "We’re rolling out a powerful new Dashboard — your go-to screen for real-time business insights, all in one place. - See who’s accepting chats and how many each agent is handling - Track active chats and live visitor activity - View customer feedback and your daily chat satisfaction score Everything you need to stay informed and in control — fast, clear, and right from your mobile. More exciting updates are on the way!"
    },
    {
      "store": "apple",
      "version": "2.36.6",
      "released_at": null,
      "notes": "We’re rolling out a powerful new Dashboard — your go-to screen for real-time business insights, all in one place. - See who’s accepting chats and how many each agent is handling - Track active chats and live visitor activity - View customer feedback and your daily chat satisfaction score Everything you need to stay informed and in control — fast, clear, and right from your mobile. More exciting updates are on the way!"
    },
    {
      "store": "apple",
      "version": "2.37.3",
      "released_at": null,
      "notes": "We’re rolling out a powerful new Dashboard — your go-to screen for real-time business insights, all in one place. - See who’s accepting chats and how many each agent is handling - Track active chats and live visitor activity - View customer feedback and your daily chat satisfaction score Everything you need to stay informed and in control — fast, clear, and right from your mobile. More exciting updates are on the way!"
    },
    {
      "store": "apple",
      "version": "2.38.4",
      "released_at": null,
      "notes": "Exciting updates just landed! • New Tickets section with a fresh, improved look • Real-time customer status now visible directly in the chat"
    },
    {
      "store": "apple",
      "version": "2.39.3",
      "released_at": null,
      "notes": "Nothing flashy this time– just some behind-the-scenes improvements to keep the app running nice and smooth. We’ve got exciting updates on the way!"
    },
    {
      "store": "apple",
      "version": "2.40.3",
      "released_at": null,
      "notes": "Big update just dropped! - Sleek new Customer Profile & Visited pages - Smarter Notifications with improved design - Major speed and performance boosts - And yes… Dark Mode is now here! Upgrade now and enjoy a simply better experience."
    },
    {
      "store": "apple",
      "version": "2.40.4",
      "released_at": null,
      "notes": "Big update just dropped! - Sleek new Customer Profile & Visited pages - Smarter Notifications with improved design - Major speed and performance boosts - And yes… Dark Mode is now here! Upgrade now and enjoy a simply better experience."
    },
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      "store": "apple",
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      "released_at": null,
      "notes": "We’ve taken things up a notch! • Refreshed Tickets section • Faster performance • A range of behind-the-scenes improvements for a smoother experience Update now and feel the difference."
    },
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      "store": "apple",
      "version": "2.41.3",
      "released_at": null,
      "notes": "Important security updates inside: • Critical security patches applied • Improved app stability on Android • Performance & reliability enhancements"
    },
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      "store": "apple",
      "version": "2.41.5",
      "released_at": null,
      "notes": "We’ve shipped UI refinements, performance improvements, and important security updates to make the app smoother and more reliable."
    },
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      "released_at": null,
      "notes": "New release just landed! What’s new? • Emoji reactions for messages • UI improvements for a smoother experience • Bug fixes and performance enhancements More exciting updates coming soon!"
    },
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      "store": "apple",
      "version": "2.41.7",
      "released_at": null,
      "notes": "What’s new? Your chats just got a serious upgrade: - Chat summary – instantly understand your relationship with each customer. Key insights, no digging. - Purchase activity in chat (for eCommerce) – see what customers are buying, right where the conversation happens. - Brand new feedback form – reaching out to us is now easier than ever. And that’s not all-this release comes with a wave of behind-the-scenes improvements to make everything smoother and faster. We’re just getting started. More powerful updates are on the way."
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      "store": "apple",
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      "released_at": null,
      "notes": "What’s new? Your chats just got a serious upgrade: - Chat summary – instantly understand your relationship with each customer. Key insights, no digging. - Purchase activity in chat (for eCommerce) – see what customers are buying, right where the conversation happens. - Brand new feedback form – reaching out to us is now easier than ever. And that’s not all-this release comes with a wave of behind-the-scenes improvements to make everything smoother and faster. We’re just getting started. More powerful updates are on the way."
    }
  ],
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      "name": "Smartsupp",
      "url": "https://appcorpus.com/apps/smartsupp-1258723897",
      "reason": "Same category + similar ratings"
    }
  ],
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    "indexable": true,
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    "unknown_fields": [
      "Independent summary has not been published yet."
    ],
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  },
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    "data_cutoff": "5 Aug 2026"
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}