Quick verdict
- What it is
- Store information collected; independent summary not yet available.
- At a glance
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- Free to download
Categories and search queries
Official categories
- Business
AppCorpus categories
Key functions
| Function | Availability | Access | Scope | Evidence |
|---|---|---|---|---|
| Free app | Yes | Free | — | Store published |
Screens
16 store screenshots
8 store screenshots
Pricing & paywalls
- Free
- Free to download
Ratings & reviews
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3/5I couldn't login into the app.
I couldn't login into the app. I don't know what happened. But, I can login on web browser that is funny and annoying at the same time. Yes, I check email and password and I am pretty sure it's a bug. However, it's a great application I hope you guys add more features in the future.
NazWeb · 5 Aug 2026
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5/5Excellent
Love that it delivers client requests directly to my smartphone without having to give out my phone number. My only wish is that removing the tawk to logo was more affordable. For small businesses it’s hard to justify $29/mon just to clean up the appearance ever so slightly. Livechat is $20 a month with more features. Having a ‘remove our branding’ for like $5 a month would land more subscribers. Something for the dev team to consider. Overall thank you for creating a great service.
Bronfco · 5 Aug 2026
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2/5Great free live support app WHEN IT WORKS
The problem with tawkto's iOS agent app we have been having is sometimes it will log out and not give any indication. This means you'll just not receive chat notifications and not realize you are missing messages from customers!! The app should at least have a notification when it gets logged out alerting you to open it and log back in. But there is no such alert :(
bythebay10 · 5 Aug 2026
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4/5Needs an Apple Watch app!
Just found this app today and could not be more thrilled with how well this works! I was so skeptical when they said it was free. But no ad version, and I was even blown away I could completely customize the color settings and everything to match our website! iOS app works amazing, so intuitive and easy to use! I feel like I have no room to complain based on how amazing this app is and that it’s free! BUT I would seriously LOVE if this program came out with an Apple Watch app. How many times do you miss a text because your phone was on silent or you left it in a different room? I feel like it completely defeats the purpose if someone messages you and you don’t see it for like a half hour. Not the creators fault, but this would be the end all be all of chat apps if there was an Apple Watch app!
DJ Obi1 · 5 Aug 2026
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1/5Terrible customer service
For a company that provides a customer service tool, they provide horrible customer service themselves. I recently contacted them to make a simple change to our account, but it ended up taking three weeks and a dozen emails and chat sessions. Their chat agents seem to be powerless to do anything, and emails to tech support are ignored. Will be looking for a different chat provider because I'm not about to spend hundreds of dollars per month for zero support when we need it.
iLikeSlurpees · 5 Aug 2026
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1/5
no messages showing after update
ELASHO INDIA · 5 Aug 2026
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5/5
varry good
Dablu Sharma · 5 Aug 2026
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1/5
DUNNO WHY A PROB AFTER EVERY UPDATE? Messages are not appearing in visitors mode after latest update in Android mobile few days ago n also t message tone changed automatically to gun shot aftr update bt changed to Ding dong after i un n reinstalled but the prob of sms not popping up in visitors page n got to toggle open n close old message for y nu message to pop up or I've to go to Active chats n then cm bk to visitors for the nu sms to pop up?please rectify the issue ASAP?
Areti Nagendra Prasad · 5 Aug 2026
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5/5
It's really good and useful. It's a great platform to get in touch with customers than a worst chatbot. keep it up tawk.to team.
Rohit Kumar · 5 Aug 2026
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5/5
cool app gud for website managing
Jiang Salim · 5 Aug 2026
Privacy & accessibility
Privacy
- Data Not Linked to You — App Functionality — Contact Info — Email Address Developer declared
- Data Not Linked to You — Other Purposes — Diagnostics — Crash Data Developer declared
- Data Not Linked to You — Other Purposes — Diagnostics — Other Diagnostic Data Developer declared
- Data Not Linked to You — Other Purposes — Diagnostics — Performance Data Developer declared
- Data Not Linked to You — Other Purposes — Identifiers — User ID Developer declared
- Data Not Linked to You — Contact Info Developer declared
- Data Not Linked to You — Diagnostics Developer declared
- Data Not Linked to You — Identifiers Developer declared
Accessibility
No accessibility labels collected yet.
Privacy
- Data collected — Account management — Personal info — Email address Developer declared
- Data collected — Account management — Personal info — Name Developer declared
- Data collected — Analytics — App info and performance — Crash logs Developer declared
- Data collected — Analytics — Device or other IDs Developer declared
- Data collected — App functionality — Files and docs Developer declared
- Data collected — App functionality — Photos and videos — Videos Developer declared
- Data collected — App functionality, Personalization — Photos and videos — Photos Developer declared
- Data shared — App functionality — Files and docs Developer declared
- Data shared — App functionality — Photos and videos — Photos Developer declared
- Data shared — App functionality — Photos and videos — Videos Developer declared
- Security practices — Your data is transferred over a secure connection — Data is encrypted in transit Developer declared
- Security practices — The developer provides a way for you to request that your data be deleted — You can request that data be deleted Developer declared
Accessibility
No accessibility labels collected yet.
Versions
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3.5.10
* Added HTML content support in tickets. * Misc stability improvements and bug fixes.
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3.5.11
* Misc stability improvements and bug fixes.
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3.5.5
* Misc stability improvements and bug fixes.
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3.5.6
* Misc stability improvements and bug fixes.
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3.5.7
* Misc stability improvements and bug fixes.
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3.5.8
* Modern Ticket UI. * Now using native iOS notifications while the app is open. * Misc stability improvements and bug fixes.
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3.5.9
* Modern Ticket UI. * Now using native iOS notifications while the app is open. * Misc stability improvements and bug fixes.
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3.6
We’ve added two-way SMS with Twilio. Now you can chat with your customers via text — straight from your tawk.to inbox.
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3.6.1
We’ve added two-way SMS with Twilio. Now you can chat with your customers via text — straight from your tawk.to inbox. We have also added carbon copy (Cc) support for Tickets.
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3.7
Introducing the new Inbox Search experience: - Smart suggestions for contacts, assignees, status, tags, dates, and more - Search across channels, contacts, messages and channel users - Combine filters and text to narrow results fast - Recent searches at your fingertips
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3.7.1
* Introducing the new Inbox Search experience: - Smart suggestions for contacts, assignees, status, tags, dates, and more - Search across channels, contacts, messages and channel users - Combine filters and text to narrow results fast - Recent searches at your fingertips * Misc stability improvements and bug fixes.
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3.7.2
* Introducing the new Inbox Search experience: - Smart suggestions for contacts, assignees, status, tags, dates, and more - Search across channels, contacts, messages and channel users - Combine filters and text to narrow results fast - Recent searches at your fingertips * Misc stability improvements and bug fixes.
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3.7.3
* Misc stability improvements and bug fixes.
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3.7.4
* Misc stability improvements and bug fixes.
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3.7.5
* Misc stability improvements and bug fixes.
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3.8
WhatsApp is now fully supported in the app. Send and receive business WhatsApp messages directly, without switching apps, and use approved templates for follow-ups outside the 24-hour window. All conversations are now unified in a new multichannel inbox. Live Chat, WhatsApp, SMS, Messenger, and Email appear together, with faster channel switching and a cleaner conversation view. You can also start new outbound messages on supported channels and send or receive voice notes where available. Faster replies, better context, and one inbox designed for how customers actually communicate.
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3.8.1
WhatsApp is now fully supported in the app. Send and receive business WhatsApp messages directly, without switching apps, and use approved templates for follow-ups outside the 24-hour window. All conversations are now unified in a new multichannel inbox. Live Chat, WhatsApp, SMS, Messenger, and Email appear together, with faster channel switching and a cleaner conversation view. You can also start new outbound messages on supported channels and send or receive voice notes where available. Faster replies, better context, and one inbox designed for how customers actually communicate.
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3.8.2
WhatsApp is now fully supported in the app. Send and receive business WhatsApp messages directly, without switching apps, and use approved templates for follow-ups outside the 24-hour window. All conversations are now unified in a new multichannel inbox. Live Chat, WhatsApp, SMS, Messenger, and Email appear together, with faster channel switching and a cleaner conversation view. You can also start new outbound messages on supported channels and send or receive voice notes where available. Faster replies, better context, and one inbox designed for how customers actually communicate.
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3.8.3
WhatsApp is now fully supported in the app. Send and receive business WhatsApp messages directly, without switching apps, and use approved templates for follow-ups outside the 24-hour window. All conversations are now unified in a new multichannel inbox. Live Chat, WhatsApp, SMS, Messenger, and Email appear together, with faster channel switching and a cleaner conversation view. You can also start new outbound messages on supported channels and send or receive voice notes where available. Faster replies, better context, and one inbox designed for how customers actually communicate.
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3.9
Telegram is here. Connect your Telegram bot to tawk.to and reply to customers from the same Inbox as chat, WhatsApp, SMS, and Messenger — no need to switch between apps. What’s new: Telegram in your Inbox: Connect your bot in the web dashboard and start replying instantly. Dedicated inbox tabs: Each bot gets its own tab. Multiple bots per property supported. Rich conversations: Send and receive text, images, videos, audio, documents, voice messages, stickers, GIFs, locations, contacts, forwards, reply-to, and reactions. No reply window limits: Once a customer messages your bot, you can reply anytime — no 24-hour restriction like WhatsApp. Unified contacts: Conversations link to Person records. Sync profile photos and start chats from existing contacts or share your bot link. AI Assist support: Use Telegram with AI Assist and assign it per inbox (plan limits apply).
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3.9.1
Telegram is here. Connect your Telegram bot to tawk.to and reply to customers from the same Inbox as chat, WhatsApp, SMS, and Messenger — no need to switch between apps. What's new: Telegram in your Inbox: Connect your bot in the web dashboard and start replying instantly. Dedicated inbox tabs: Each bot gets its own tab. Multiple bots per property supported. Rich conversations: Send and receive text, images, videos, audio, documents, voice messages, stickers, GIFs, locations, contacts, forwards, reply-to, and reactions. No reply window limits: Once a customer messages your bot, you can reply anytime — no 24-hour restriction like WhatsApp. Unified contacts: Conversations link to Person records. Sync profile photos and start chats from existing contacts or share your bot link. AI Assist support: Use Telegram with AI Assist and assign it per inbox (plan limits apply).
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3.9.3
Misc stability improvements and bug fixes.
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3.9.4
Misc stability improvements and bug fixes.
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3.9.5
Misc stability improvements and bug fixes.
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3.9.6
· 8 Jul 2026
* New Ai Agent creation wizard. * Misc stability improvements and bug fixes.
- 3.10.3-RELEASE · 4 Aug 2026
- 3.10.4-RELEASE · 21 Aug 2026
Availability by market
- US
Data quality & evidence
- Page completeness
- Live store listing
- Last verified
- 4 Sep 2026
- Sources
- App Store, Google Play
- Independent summary has not been published yet.