Chatway Website Live Chat

Name: Chatway Website Live Chat
Rating: 4.9 (267 reviews)
Author: Chatway

by Chatway

iPhone

Active Last checked 5 Aug 2026

App Store ↗

Quick verdict

What it is: Store information collected; independent summary not yet available.
At a glance: Free to download

Categories and search queries

Official categories

Business
Utilities

AppCorpus categories

Key functions

Function	Availability	Access	Scope	Evidence
Free app	Yes	Free	—	Store published

Screens

App Store

8 store screenshots

Chatway Website Live Chat iphone screenshot 1

Chatway Website Live Chat iphone screenshot 2

Chatway Website Live Chat iphone screenshot 3

Chatway Website Live Chat iphone screenshot 4

Pricing & paywalls

App Store

Free

Last verified 5 Aug 2026

Ratings & reviews

App Store

4.9 267 ratings · App Store

5/5Thank you, Chatway!
I have been amazed by the ease that Chatway has given to me. I really like the feature where I can close the conversation as resolved so I don’t have to wonder if I have messaged the customer back or not. I have been with them for about 6 months and every need of mine has been met and more.

Mini Muskogee · 5 Aug 2026
5/5Love it
Chatway allow my customer to contact my store anytime via our website. The great part about it saves the customers info so if you don’t have time to respond right away you still have the option to engage the live conversation later. Also it’s doesn’t slow my website down it works flawless for free!!!

happy curtis · 5 Aug 2026
4/5Great App!
The app is very easy to navigate and amazing for Small Businesses and those looking to have a more professional customer experience without being a large corporation ! I would definitely recommend trying it out to see if it this will work for you and your business!

The Business Spy · 5 Aug 2026
5/5Free feature is key for small business
This app is perfect for my customers to get into contact with me right away from my own website, the app can be integrated to various website host. My only downside about the app is not being able to email the customer directly from the app but instead have to wait for the customer to message which is a huge downside but hopefully they add that as a feature soon.

Play2kill · 5 Aug 2026
5/5Just what I was looking for!
Made an online shop through BigCartel, and I offer customizeable items. Chatway allows for me to easily keep track of these requests! Easy for the customer because it's right on screen in my shop, and easy for me to manage requests through their ticket system. Highly recommend!

TX-4458-9006 · 5 Aug 2026

Privacy & accessibility

App Store

Privacy

Data Linked to You — App Functionality — Contact Info — Email Address Developer declared
Data Linked to You — App Functionality — Contact Info — Name Developer declared
Data Linked to You — App Functionality — Identifiers — User ID Developer declared
Data Linked to You — Contact Info Developer declared
Data Linked to You — Identifiers Developer declared
Data Not Linked to You — App Functionality — Location — Coarse Location Developer declared
Data Not Linked to You — App Functionality — User Content — Customer Support Developer declared
Data Not Linked to You — App Functionality — User Content — Photos or Videos Developer declared
Data Not Linked to You — Location Developer declared
Data Not Linked to You — User Content Developer declared

Show more Show less

Accessibility

No accessibility labels collected yet.

Versions

App Store

2.0.488
- Manage Visitor Custom Data directly from the visitor profile. - Manage Visitor Tags to keep contacts organized. - Markdown support for Canned Responses for richer, better-formatted replies.
2.0.483
- Minor app fixes
2.0.477
- Landscape mode support
2.0.474
- Improved Shopify and WooCommerce product sharing in mobile conversations. - Added support for automation system messages in the mobile app. - Read receipts now appear for all messages, not just the latest one.
2.0.469
- Improved app stability
2.0.466
- Added dark mode support and improved theme consistency across mobile app screens, popups, modals, and settings. - Improved mobile support for Shopify users, including better flows for free users and stores without access permissions. - Added WooCommerce visitor data support on the agent side, including order and cart data flows. - Improved conversation list loading so recent conversations appear faster when returning to the screen or reopening the app. - Various bugs were fixed.
2.0.441
- Added draft support for unsent messages. - Improved canned response search for more accurate results.
2.0.438
Added private notes for internal team communication. Agents can now leave notes inside conversations that are only visible to the team and never shown to visitors.
2.0.435
We've added an account management improvement
2.0.428
Fixed an issue where AI response translations were not working correctly in certain cases.
2.0.425
We added support for the WhatsApp integration in Chatway. You can now connect your WhatsApp Business number to Chatway and manage WhatsApp conversations more easily from one place.
2.0.406
- Added support for upcoming AI features that will be introduced to Chatway soon.
2.0.393
- Session bug was fixed
2.0.391
This release includes general stability improvements, performance enhancements, and minor UI refinements. We’ve also made behind-the-scenes updates to improve reliability across devices.
2.0.385
- Added support to edit sent messages with file changes and minor bug fixes.
2.0.381
We've improved the method of showing unread conversations
2.0.377
- Added a new mobile setting that lets low-traffic users receive live visitor notifications with a shorter delay - Minor interface adjustments to enhance user experience
2.0.372
Improved image and file upload flow with preview in the input field, ability to remove items before sending, and support for sending multiple files at once
2.0.364
-Added support for the Instagram integration. Manage your Instagram messages directly from Chatway
2.0.363
- File upload bug fixed
2.0.357
- Added the ability to see what visitors are typing in real time.
2.0.355
- Improved notification settings - Added live chat support for app issues - Various bugs fixed
2.0.340
Added support for multiple inboxes - set up unique inboxes to handle different widgets and integrations like Email and Facebook Messenger. We've enhanced the search functionality and added new filtering options.
2.0.330
- We resolved several minor issues to improve stability and performance
2.0.492 · 4 Aug 2026
We've made a few improvements to make chatting smoother and give teams more control. - Resend failed messages - Retry messages that didn't send. - GDPR improvements - Updated how visitor IP addresses are displayed to better align with privacy requirements. - Updated message permissions - Everyone can edit only their own messages. Members can delete only their own messages, while Admins and Owners can delete any message.

Show more Show less

Alternatives

Smartsupp — Same category + similar ratings
WooCommerce: Store & POS — Same category + similar ratings

Availability by market

Data quality & evidence

Page completeness: Live store listing
Last verified: 5 Aug 2026
Sources: App Store

Independent summary has not been published yet.

Report a correction

Use this page with an AI agent

AppCorpus MCP gives your agent current app data, prices, screens, features and sources.

Example prompt

Compare Chatway Website Live Chat with Smartsupp.

View JSON

GET /api/v3/apps/6449775006

{
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  "canonical_url": "https://appcorpus.com/apps/chatway-website-live-chat-6449775006",
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  "ratings": [
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      "average": 4.9,
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      "reviews": [
        {
          "rating": 5,
          "title": "Thank you, Chatway!",
          "body": "I have been amazed by the ease that Chatway has given to me. I really like the feature where I can close the conversation as resolved so I don’t have to wonder if I have messaged the customer back or not. I have been with them for about 6 months and every need of mine has been met and more.",
          "author": "Mini Muskogee",
          "date": "5 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Love it",
          "body": "Chatway allow my customer to contact my store anytime via our website. The great part about it saves the customers info so if you don’t have time to respond right away you still have the option to engage the live conversation later. Also it’s doesn’t slow my website down it works flawless for free!!!",
          "author": "happy curtis",
          "date": "5 Aug 2026"
        },
        {
          "rating": 4,
          "title": "Great App!",
          "body": "The app is very easy to navigate and amazing for Small Businesses and those looking to have a more professional customer experience without being a large corporation ! I would definitely recommend trying it out to see if it this will work for you and your business!",
          "author": "The Business Spy",
          "date": "5 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Free feature is key for small business",
          "body": "This app is perfect for my customers to get into contact with me right away from my own website, the app can be integrated to various website host. My only downside about the app is not being able to email the customer directly from the app but instead have to wait for the customer to message which is a huge downside but hopefully they add that as a feature soon.",
          "author": "Play2kill",
          "date": "5 Aug 2026"
        },
        {
          "rating": 5,
          "title": "Just what I was looking for!",
          "body": "Made an online shop through BigCartel, and I offer customizeable items. Chatway allows for me to easily keep track of these requests! Easy for the customer because it's right on screen in my shop, and easy for me to manage requests through their ticket system. Highly recommend!",
          "author": "TX-4458-9006",
          "date": "5 Aug 2026"
        }
      ]
    }
  ],
  "privacy": [
    {
      "store": "apple",
      "declarations": [
        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Email Address",
          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Contact Info — Name",
          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
          "detail": "App Functionality — Identifiers — User ID",
          "source": "Developer declared"
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        {
          "title": "Data Linked to You",
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          "source": "Developer declared"
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        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — Location — Coarse Location",
          "source": "Developer declared"
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        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — User Content — Customer Support",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "App Functionality — User Content — Photos or Videos",
          "source": "Developer declared"
        },
        {
          "title": "Data Not Linked to You",
          "detail": "Location",
          "source": "Developer declared"
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        {
          "title": "Data Not Linked to You",
          "detail": "User Content",
          "source": "Developer declared"
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      "accessibility": []
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  ],
  "changes": [
    {
      "store": "apple",
      "version": "2.0.488",
      "released_at": null,
      "notes": "- Manage Visitor Custom Data directly from the visitor profile. - Manage Visitor Tags to keep contacts organized. - Markdown support for Canned Responses for richer, better-formatted replies."
    },
    {
      "store": "apple",
      "version": "2.0.483",
      "released_at": null,
      "notes": "- Minor app fixes"
    },
    {
      "store": "apple",
      "version": "2.0.477",
      "released_at": null,
      "notes": "- Landscape mode support"
    },
    {
      "store": "apple",
      "version": "2.0.474",
      "released_at": null,
      "notes": "- Improved Shopify and WooCommerce product sharing in mobile conversations. - Added support for automation system messages in the mobile app. - Read receipts now appear for all messages, not just the latest one."
    },
    {
      "store": "apple",
      "version": "2.0.469",
      "released_at": null,
      "notes": "- Improved app stability"
    },
    {
      "store": "apple",
      "version": "2.0.466",
      "released_at": null,
      "notes": "- Added dark mode support and improved theme consistency across mobile app screens, popups, modals, and settings. - Improved mobile support for Shopify users, including better flows for free users and stores without access permissions. - Added WooCommerce visitor data support on the agent side, including order and cart data flows. - Improved conversation list loading so recent conversations appear faster when returning to the screen or reopening the app. - Various bugs were fixed."
    },
    {
      "store": "apple",
      "version": "2.0.441",
      "released_at": null,
      "notes": "- Added draft support for unsent messages. - Improved canned response search for more accurate results."
    },
    {
      "store": "apple",
      "version": "2.0.438",
      "released_at": null,
      "notes": "Added private notes for internal team communication. Agents can now leave notes inside conversations that are only visible to the team and never shown to visitors."
    },
    {
      "store": "apple",
      "version": "2.0.435",
      "released_at": null,
      "notes": "We've added an account management improvement"
    },
    {
      "store": "apple",
      "version": "2.0.428",
      "released_at": null,
      "notes": "Fixed an issue where AI response translations were not working correctly in certain cases."
    },
    {
      "store": "apple",
      "version": "2.0.425",
      "released_at": null,
      "notes": "We added support for the WhatsApp integration in Chatway. You can now connect your WhatsApp Business number to Chatway and manage WhatsApp conversations more easily from one place."
    },
    {
      "store": "apple",
      "version": "2.0.406",
      "released_at": null,
      "notes": "- Added support for upcoming AI features that will be introduced to Chatway soon."
    },
    {
      "store": "apple",
      "version": "2.0.393",
      "released_at": null,
      "notes": "- Session bug was fixed"
    },
    {
      "store": "apple",
      "version": "2.0.391",
      "released_at": null,
      "notes": "This release includes general stability improvements, performance enhancements, and minor UI refinements. We’ve also made behind-the-scenes updates to improve reliability across devices."
    },
    {
      "store": "apple",
      "version": "2.0.385",
      "released_at": null,
      "notes": "- Added support to edit sent messages with file changes and minor bug fixes."
    },
    {
      "store": "apple",
      "version": "2.0.381",
      "released_at": null,
      "notes": "We've improved the method of showing unread conversations"
    },
    {
      "store": "apple",
      "version": "2.0.377",
      "released_at": null,
      "notes": "- Added a new mobile setting that lets low-traffic users receive live visitor notifications with a shorter delay - Minor interface adjustments to enhance user experience"
    },
    {
      "store": "apple",
      "version": "2.0.372",
      "released_at": null,
      "notes": "Improved image and file upload flow with preview in the input field, ability to remove items before sending, and support for sending multiple files at once"
    },
    {
      "store": "apple",
      "version": "2.0.364",
      "released_at": null,
      "notes": "-Added support for the Instagram integration. Manage your Instagram messages directly from Chatway"
    },
    {
      "store": "apple",
      "version": "2.0.363",
      "released_at": null,
      "notes": "- File upload bug fixed"
    }
  ],
  "alternatives": [
    {
      "app_id": 1258723897,
      "name": "Smartsupp",
      "url": "https://appcorpus.com/apps/smartsupp-1258723897",
      "reason": "Same category + similar ratings"
    },
    {
      "app_id": 1389130815,
      "name": "WooCommerce: Store & POS",
      "url": "https://appcorpus.com/apps/woocommerce-store-pos-1389130815",
      "reason": "Same category + similar ratings"
    }
  ],
  "evidence_summary": {
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}