Verizon One Talk

• Free

Last verified 30 Aug 2026

4.4 17296 ratings · App Store

1. 1/5Horrible Lag Time

   This app has a lag time between callers that makes talking with someone difficult. Also, the business customer service is horrendous! My One Talk was down in June unbeknownst to me until a friend called and told me they couldn’t get a call through. I was promised that it would be resolved the next day. When it wasn’t, I called again, and they had no notations of the previous call. I had to go through the problem again, only to be transferred to another person and repeat the problem for the 3rd time, not to mention that these customer service reps are obviously outsourced, so communication isn’t very easy. I was on the phone with them for approximately 90 minutes. I cannot be without a physical phone, so I went into a Verizon store and asked the guy to put the line on my cell phone. I thought was fixed until the bill the next month doubled. I called again only to be told I should’ve requested an advanced technician. Like how in the would am I supposed to know that??!!?? Also, it’s a different number that they cannot transfer you to. I requested the manager to get on the line and explain why the last technician did not tell me about an”advanced technician.” Then Sophie hung up on me. The phone rang immediately after, so I thought at first that it was an accident, but then the Verizon caller hung up again. Buyer beware!

   Rxchick · 30 Aug 2026

2. 1/5Poor deployment. Not a business “solution”

   Update: service is still crap, they reply with the same canned response, before you buy, try calling that number they gave me to call. It’s a bogus “welcome to Verizon” number. I guarantee you will call and spend 10-15 minutes navigating the menus to get answered by someone who is unable to help you. Caveat emptor This app is very poorly built. User interface is a C at best. If using the call through option the app and the phones dialer open. There’s no way to get back to the one talk interface to 1)transfer calls 2) see who’s calling 3) change the ring tone (the option exists, but does not work) 4) calls get dropped 5) people your calling can’t hear you at times. If using call through, you have to press a number to accept the call. No way to override this. Verizon customer service is horrible, outsourced to other countries and trained to keep you away from tier 2 support, even if you know what the problem is. Verizon’s billing is so opaque the only way to understand the actual costs of each line is to extract the individual charges from multiple screens and add them to an excel sheet. Final thought: Verizon had always been a solid cell carrier. I took for granted it would extend to other business lines. This is not the case. One Talk platform is poorly built, poorly executed, and will cost you sales and tarnish your reputation in business. Shame on you Verizon.

   satisfied7717 · 30 Aug 2026

3. 1/5Bad for business

   We adopted Verizon for our business a few months ago. Project manager was fantastic. Once he was out of the picture & reality set in we had major issues. There are times when connection won’t allow you to use app - even with full bars & connected to WiFi. There are other times that calls drop as soon as the call starts. There are other times when our voices sound like chipmunks on speed or a slow talking creeper robot. They try to blame our individual phones or WiFi. However, we are all on different networks, phones & WiFi & all experience the same glitches. The only common denominator…this app. Additionally when I called customer support because no calls were coming through, it was discovered that they had randomly put us on a “holiday” that we didn’t request or agree to. After spending 2 hours on the phone attempting to correct this issue with a non-native English speaking rep, he somehow managed to undo our entire auto attendant & call tree. Our saving grace was that I happened to have the personal cell phone to our initial project manager & he went in to fix what had been undone. He shared that this is common with customer support. The portal is also NOT user friendly. And the outcome to clicking the wrong setting can have dramatic impacts on your business. Verizon should stick with cell phones & leave the business sector to someone else.

   TeddyTimeToday · 30 Aug 2026

4. 1/51 Star is too generous

   This is by far the worst decision I've made managing my business. The concept is great, but the application could only be worse if it were to curse at my customers when they call or text. I've given Verizon 2 months of my hard earned money to fail miserably at a service I was getting from a totally FREE app previously. To add insult to injury, I was charged more than $130 over what I was told when I agreed to give it a try. Shame on me for trusting Verizon and not doing my own research. If you click on all versions of the app, you'll see that it has a 1.5 star rating. I just got an email from a customer demanding that I release them from a $30,000 contract ready to start next week, because of "lack of response on our part." I'm beyond frustrated right now. I'm not showing a missed call or message from them all day. I reset my phone, and it shows it from last Wednesday. Right now, I just sent a video to my Verizon rep showing me attempting to open a message and the app continually just crashing. I explained that the recent app update has just made an already terrible system even worse. The response I got was that I am the only person they have ever had complain or have issues. I mean, seriously? Has America become so lazy that people think they can lie about anything and you won't do your own research? This is how a "valued customer" for almost 2 decades gets treated.

   KBC49 · 30 Aug 2026

5. 1/5Concept is great it just doesn’t completely work!

   I have been working with Verizon and Verizon wireless for at least 20 years I always found for business there systems to be consistent and customer service always courteous. Basing my recent move to One Talk on this history I’ve seem to have made quite a mistake. It turns out that when working with cellphones iPhones in my case again great concept but the program doesn’t really work correctly at least not yet. Having the ability to have both my business and personal numbers on one phone and all that One Talk potentially can do would have been great. Instead I have to use call forward just like from the land lines so that the calls go around the app giving me a call forwarding app. This defeated the whole purpose of being able to identify business call from personal as well have both business and personal voicemails separated from each other. Basically the connections are terrible if it would connect at all the calls drop, they can’t hear me, missed calls never show up the list of errors are endless. It just seems the technology in the app itself that allows for this virtual second line on your phone is far from usable. I keep hoping for a change and call every month to seek an update as well as an adjustment on my account till it works. The only reason I keep it at all is it will cost me to go back to land lines and utilizing call forwarding putting me back where I started from. I’m sure they will get there but when is the question???

   The Label Guy · 30 Aug 2026

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