Dialpad

• Free

Last verified 31 Jul 2026

4.6 4525 ratings · App Store

1. 5/5Very handy and easy to use!

   I took over management of some family property when my dad passed away. As part of the updating, I got rid of the old landline number, but I did not want to give out my personal cell or carry two phones around. Dialpad was a perfect solution, giving me a dedicated business number for tenants and contractors to call or text and allowing me to use the ap on my personal phone with a dedicated ringtone. We live in a rural area and cell service is often disrupted but I have not experienced that with Dialpad. I get all calls, texts and messages immediately and sound quality has always been good, but updates in the past months have improved call quality to a level I have to call excellent. This is a convenient, reliable and affordable tool for any small business manager or owner.

   reesiekitty · 31 Jul 2026

2. 1/5That's Disgusting customer service; I'm not exaggerating or being a Karen.

   My experience with Dialpad's customer service was, without a doubt, the worst I've ever had. It all started when I simply asked for assistance with my account. During my free trial, I noticed I was being charged for international calling, even though I was supposed to be on the free trial. I knew this wasn't right, and I wanted to understand their pricing structure once the trial ended. To my shock, the customer service representative's response was to yell at me and dismiss my concerns. I even raised my voice in frustration after his unhelpful attitude. It's worth noting that this whole ordeal began because I wanted clarity on charges while on a free trial. The representative's statement that I "couldn't get cancer because it was free" was not only unprofessional but completely irrelevant to my inquiry. Despite explaining my concerns multiple times, he continued to yell and belittle me for worrying about charges during the free version. While I acknowledge that Dialpad's software is neat, I cannot stress enough how horrendous their customer service was during this interaction. I would genuinely hesitate to entrust my business operations to them, especially if my call center or operations rely on their services. It's truly disappointing because their software is decent, but their customer service is the worst I've ever encountered. My advice would be to steer clear.

   cr$p · 31 Jul 2026

3. 1/5Stay far far away

   This is the WORST phone system I have EVER worked with. I’d rather have a rotary phone instead of this system. Our company changed over two years ago and it has been a nightmare ever since. Phone calls don’t get routed correctly, there’s a delay in every phone call. About 1 out of 10 calls we try to place within the system don’t go through. There is no handset, just a computer app and headset. The mobile app is terrible. For example, if a call comes in your DialPad app, it will show in your call log on your iPhone. If you decline a call, it shows as a missed call on my iPhone not on the app; very frustrating and confusing. The speaker option on iPhone works about 20% of the time. The computer app constantly changes settings on its own. The list goes on. The ONLY advantage to this phone system is we can look up anyone in the company across the country and call them or message them. That said, once you find them in the system you have to hope the call actually goes through in less than three attempts. If it does you’re lucky. These are NOT issues happening just at my location, same thing in each of our stores nationwide. If you’re looking to replace your existing phone system, I urge you to do more research before deciding on DialPad!

   Yayayayayayayahshhhdd · 31 Jul 2026

4. 1/5Don’t Waste Your Money!

   Started out good enough and then took the hardest nose-dive I’ve ever experienced. Customer service is a COMPLETE joke, you get emails days after a request and every person that responds asks you to send the same information you’ve already sent multiple times. We had an issue with messages failing to send, sent countless screenshots of the issues for them to repeatedly ask us to confirm the phone numbers we were having issues sending to & receiving from and to ‘provide examples’ after we sent them over and over again. Told them we were moving to a new platform and asked about cancellation process, were promised we wouldn’t be charged because we were just waiting for our numbers to port over and then - surprise - another month billed and when we asked about the previous messages we received about us not being charge - we just received the same templated email repeatedly with a link back to their cancellation policy. Seriously, just use OpenPhone or find another, actually RELIABLE application to use.

   27&aGfreeNewbie · 31 Jul 2026

5. 1/5Poor tech support and billing support

   We were excited to learn that DialPad had an integration with Salesforce CRM to capture text and voice recording of conversations. We were told that those are attached to each opportunity but when we tested it with one sales rep, these would only attach to the contact. Not a big deal with residential clients but for commercial clients with many contacts and projects, it becomes very difficult to keep the conversations straight. DialPad tech support said they could fix it, but after 4 months they could not. They often would not do anything for weeks until prompted again. I asked for a refund while they were trying to fix this (since only one rep had an account to test and we wanted to get 13 accounts once it was functional) and they did for the first 2 months but not the last 2 months before I was forced to cancel. They said they could not refund because they saw the account was being used (us trying to make it work). Nevertheless it was a frustrating experience with no results so save yourself the aggravation and go with a different platform. Very unfortunate as with better support I'm sure we would have stayed with them.

   JHussey22 · 31 Jul 2026

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