Ticketmaster－Buy, Sell Tickets

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.8 4148320 ratings · App Store

1. 1/5Frustrating site to use

   I wanted 4 tickets and it was more to buy 4 that buy 2 then go back and get the other 2. I purchased the 1st 2 then went back to get the 2nd two and it seemed like I had purchased then at the last minute it declined. So I did again and the same thing but now the price was higher, declined, 3rd time price even higher, declined. It also forced me to purchase ticket insurance for an extra $88+\-. Stopped trying last night and went back this morning and was sole to get the adjacent 2 seats but it again wouldn’t process unless I purchased the extra $88 worth of ticket insurance. I’d like to say this was the first time this something like this happened but I had an even worse experienceat the NCAA championship game, causing me to miss the first 10 minutes, even though I spent the hour leading up to the game standing with the head Ticketmaster lady on site (Lucus Oil Stadium. The Ticketmaster lady had me use 4 different credit cards, all looked like a purchase was made then the phone spooled for 5-10 min only to decline, had wife, daughter, son in law on the phone trying, finally after the game started the nice lady with Ticketmaster said “I shouldn’t tell you this but it is a problem on our side, try stub hub, which I did and got right in, just much worse seats. I really don’t like Ticketmaster and think it is a fraudulent app but they seem to have a control over the market. I welcome anyone to comment and share similar experiences because this is not right.

   ivo. hoj o o h. jicc · 30 Aug 2026

2. 1/5Tickets

   I don’t ever leave a review but after this altercation I’m not using Tm again. In the early general admission I bought 3 tickets (1 on accident) but didn’t mind because I could resell it. There was a “seating change” and now 2 months after buying the tickets obviously the tickets price has increased and more. The 2 tickets I bought were “voided” and I got refunded but the extra ticket was moved close to the stage, instead of moving the 2 I actually needed? I needed the 2 tickets instead of the 1. It wants to refund what I paid (150) for BOTH SEATS, and now when I ask to get 2 seats together now it refunded saying I’ll have to trade in the extra ticket that was closer for the same price and also pay extra money to get another ticket?? Basically I’m paying 180 for 1 TICKET after only receiving 150 for 2 tickets and similar seating. No incentive, no extra help, just straight forward “we can move your seat to somewhere with the same value, and you’ll have to cover the rest for the extra ticket” so now my girlfriend doesn’t have a chance of going with how much the ticket prices have increased. Instead of moving my seats, it refunds me to make sure I pay more. Terrible app. Basically the extra ticket got a closer seat and anywhere else I want to move I’ll have to pay more and I got refunded around 150 for 2 tickets but now getting similar seating for STANDARD admission not even Resell, it’s going to be 350+ genuinely just want to make the most money from me. Worst assistance ever

   Branidklmao · 30 Aug 2026

3. 1/5Buyers beware. If your account is hacked you will have to buy new tickets.

   By far the worst customer service experience of my life. I had my account hacked and two sets (4 tickets total) fraudulently transferred out of my account. I notified Ticket Master immediately, within 15 minutes of it happening, and began what has now been a 2 month process of trying to get my tickets returned or refunded. The most concerning part of all of this is when they were stolen out of my account via transfer, Ticket Master allowed them to be listed for resale (even after I reported them stolen). I was forced to buy new tickets because their fraud department never returned my calls or emails. That means Ticket Master profited off of my original processing fee, the stolen ticket processing fees (my original seats were evidently resold) and the processing fees for my new seats I had to buy. Ticket Master benefits off of stolen tickets, and this is why I think they care so little about returning tickets when their app is hacked. If your tickets get stolen, good luck. I would plan on buying new ones or being on the phone for at least a few hours a day, every day, spam calling the fraud department. If your lucky enough to reach someone, plan on explaining your entire situation from start to finish with each new person. No one seems to know what’s going on, every new person is unaware of any previous conversation. Absolutely horrible. Use a different ticketing site if possible.

   EddieBennett · 30 Aug 2026

4. 1/5Ticketmaster is a scam

   Ticketmaster is a scam. I bought a set of tickets to 3 separate college football games this year. I ended up selling the set of tickets to the Auburn game on November 7. They said they were going to deposit the proceeds to a debit card ending in 3240. I have no idea what card that is. So, I went online to my account and added an account to have an account for Ticketmaster to deposit the $136. They are supposed to add 2 small deposits under a dollar for verification purposes. Then I was supposed to go back in and verify the two deposits in my Ticketmaster account. The 2 small deposits never showed up. So, I tried again. And Again. Never got the deposits. So, I tried to call them. They do not accept calls. So, I emailed them. Got a generic response telling me about the deposit verification. So, I tried to live chat with them. Got the same email. So, I responded to their email. Emailed them again. They are crooks and care nothing about their customers. They don't try to resolve the problem, they just send out generic messages. It is a cop out. It does not absolve them from their responsibility to resolve the issue. Whatever, it takes. Do not use them. I will not use their service again and will tell everyone I meet that they are crooks. They have had my money since November 7 and have made no attempts to resolve the issue. I am at a place in my life where I make a good deal of money and go to a lot of events. However, I will never use Ticketmaster.

   Rogerdodger1 · 30 Aug 2026

5. 1/5Horrible customer service!!!

   I bought some concert tickets and decided to upgrade my seat so I used the “chat” option online. First of all, the guy lied. He said the seats I wanted were already taken but were still blue on the map. I said it was fine because there were similar seats for the same price on the other end of the row. He said those weren’t available either. He insisted on picking my seats even tho I WAS PAYING FOR THEM. I then asked him for a refund cause they had their “free look period” but he said it didn’t apply. So I said it was false advertising and never heard back from him. At this point I was very upset so I had my sister give it a try. The other agent was able to locate the seats I had asked for and said they were available and that he didn’t know why the other guy said otherwise. So fast forward to when I’m ready to check out THIS agent said he Was confused and had charged me the wrong price so he added $10 .. then he tried to charge me full price. By now I was just about to give up. But I called the next day and explained what happened to the lady agent and she just completely ignored the issue and said “ so are you ready to check out”. I NEVER write reviews but omg. That was one of the worst customer service representatives I’ve ever had to deal with. I always purchase concert tickets thru Ticketmaster and have had no problem till now. 3 AGENTS COULDNT SOLVE THE ISSUE. Ridiculous.

   Geeeh12 · 30 Aug 2026

2.4 202671 ratings · Google Play

1. 1/5

   One would think some of the exorbitant fees Ticketmaster charge might go on designing an app that is at least semi-reliable?

   Benjamin Bland · 1 Aug 2026

2. 1/5

   works ok for ticket management but when you have a problem expect to wait hours for help on chat, forget calling. The chatbot sucks!

   mike scherr · 1 Aug 2026

3. 1/5

   If I could give zero stars I would. Never keeps you signed in. Never loads your tickets properly the first time. Error messages repeatedly every time you try and access. Lets you wait in line for two hours for tickets then calls you a bot and freezes your account even though you've had the account for a decade and bought many tickets. Garbage app for a garbage company.

   Sarah Johnston · 1 Aug 2026

4. 1/5

   I am not able to.sign in into ticketmaster app always need to reinstall and install again to be able to sign in so I don't know why they don't fix this error !?

   Drago Boskovic · 1 Aug 2026

5. 4/5

   alot easier than before.

   Eric Kelly · 1 Aug 2026

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• 273.4 · 14 Jul 2026