Vivid Seats | Buy Tickets

• Free

Last verified 30 Aug 2026

• Free to download

Last verified 31 Aug 2026

4.7 400125 ratings · App Store

1. 5/5First Time Buying Resell

   I found out a little too late that Melanie Martinez was going on tour because her tour sold out fast. I’ve been a fan of hers since I was 17 and I’m 25 now so I really wanted to her in person badly. I was a little nervous buying resell tickets. Especially with all the scalping and ticket scams going around but I decided to give it a try. I didn’t think the tickets were that expensive considering it was GA and I’m a huge fan. I did run into a problem when Ticketmaster informed me in a vague email that one of my tickets had been canceled because the seller violated their user agreement. In a panic I called vividseats customer service and tried to understand the situation. The lady who helped me was super polite and friendly. They looked into the situation but I wasn’t too worried because I bought ticket insurance(which I recommend). After a couple days they sent me a new ticket at no additional charge and I had no problems after that. I called about a parking pass I purchased later on and a different lady on the phone helped me who was also extremely polite and helpful. Their customer service is some of the best I’ve seen. I ran into no issues getting into the concert and am extremely satisfied with vividseats.

   Iloveavengers · 30 Aug 2026

2. 1/5DO NOT BUY FROM HERE - ZERO STARS

   I bought tickets this morning for a concert tonight, got the order summary email, and then later got a call from them saying the tickets are no longer available (even though I had already purchased them.) Apparently when you buy tickets from Vivid Seats there’s no guarantee that they actually have those tickets that you bought. They then offered me worse seats with no additional discount or anything. When I posted about the issue on Twitter (X) they claimed they made an extra effort to help me out at “no extra cost” when all they did was offer me WORSE seats. I’ve never had anything like this happen with any other resale site. If you want to make sure you actually get the tickets you buy, go with another app/site you can actually trust! Stay away from Vivid Seats!!!! Edit: In response to the developer’s comment… Did you even read my review? NO you did not offer identical, comparable, or upgraded tickets. You offered me worse seats and when I asked for tickets that were in the same area you said none were available and STILL only offered me worse seats!! I would’ve taken tickets that were in the same area or even tickets that were upgraded but that is NOT what you offered. You offered worse seats and worse seats only (with no discount ever mentioned) and I wasn’t going to pay the same amount for worse seats. Don’t try and make yourself look better by lying about what actually happened. Horrible experience and horrible customer service after the fact.

   AMittyyy · 30 Aug 2026

3. 1/5Bad customer service

   I sold four pga championship golf tickets on vivid seats. My original purchase of the tickets was later cancelled due to it being limited capacity. I still wanted to fulfill the sell order and was still able to do so by buying new tickets. I spoke with customer service through their chat function and made it clear I did not want to cancel the sell order. They confirmed that I could do this if I wanted to since they were just general admission tickets. When I was about to buy new tickets, vivid seats called me and said they had cancelled my sell order. I was set to profit $851 off the sale of those four tickets, so I wasn’t happy about it. The guy on the phone said he couldn’t do anything about it and if I wanted to complain to management, I would need to send an email. I emailed management asking them to reinitiate the sale. I received no response for several days. I then reached back out to vivid seats through their chat function to try to get them to resolve the issue. They tried telling me that I didn’t contact them and tell them I didn’t want to cancel the sale and therefore they couldn’t do anything about it. I then informed them that I had screenshots showing that I had talked to them multiple times about it and they had given me permission to still sell them. They then, went back to management to discuss again, before giving another excuse on why they couldn’t do anything about it. They made no attempt to rectify the situation.

   Nert24 · 30 Aug 2026

4. 1/5DONT TRUST

   I can’t explain how frustrated I am with my FIRST and LAST purchase on the app. In addition to the prices being more than 5/6 times more expensive than what the artist sells for. I bought Billie Eilish’s ticket in Boston to celebrate my 21st birthday, trusting in the guarantee that I would receive my ticket before the show and my dad traveled from Florida the night before JUST to help me to get in the show, but 1 hour before I still hadn’t received it. I contacted them and they said that since I bought it on the same day, it would be available 20 minutes before the show, so I went to the show and no ticket was sent, which gave me an anxiety attack that made me feel so ill. On the way, I contacted them again and it took an long time to receive answers to resolve the issue, and there were already 5 minutes left until the show. They tried to convince me to give them another 30 minutes, like, pay more than 600 dollars to miss 30 minutes of the show???? In the end, since the show had already started and I was feeling sick from all the anxiety and nervousness due the situation, they wanted to give me a “compatible” seat without even knowing the location and without knowing if it would be sent right away. I chose to leave and thanks to Vivid Seats I missed out on the very special celebration of my 21st birthday and the money for transport that was not cheap. There is no refund that can pay for the night and the moment that I lost.

   saah2424245899 · 30 Aug 2026

5. 1/5Steals money

   I would give 0 stars if possible. Withholds money from cancelled events and refuses to contact venue and tells you to wait. Literally put the TBD date as 2099 so they never have to refund you as it will never reach that date. They send same generic message that they are waiting on a new date and cannot refund you even though event is cancelled and completely cut off contact. Same generic answers from every customer service representative, the exact same automated answer, and then just stops responding. I will never use this platform again. Use stubhub! Their customer service actually cares and are real people and solve any issues. Just wanted to update since they decided to respond, it has been over a year since I have been trying to get a refund. I went to lengths to contact the original company that distributed the tickets since my ticket was a resell, and that company said I had to get a refund through vivid seats but they have refunded everyone that originally bought tickets through them. Every single time I contact customer service to tell them I have this documentation, they tell me “we are in constant contact with the venue” which is a lie because if they were, they would know that it is cancelled. Then they stop responding. They have cut me off contact and stopped responding 3 times now in the past year of me trying to resolve this issue. Now I am out of over 300$. Avoid them at all costs

   Brieseyfbaby · 30 Aug 2026

4.7 36883 ratings · Google Play

1. 5/5

   I love this app, its easy yo bavigate , purchase tickets and locate them when needed! Thank you Vivid Seats!

   Hilary Gregg · 1 Aug 2026

2. 5/5

   prices are always optimal.

   Front Runner · 1 Aug 2026

3. 4/5

   I prefer using this app except the seating charts are sometimes not the best. More so the way to pick seating options

   Carmelia D · 1 Aug 2026

4. 1/5

   I can't get it to download on my phone. It says go to my e-mail but the link in there does nothing. How am i to get my tickets?

   jim cox · 1 Aug 2026

5. 5/5

   thank

   Eduardo Eddie Lopez · 1 Aug 2026

Privacy

Accessibility

No accessibility labels collected yet.

Privacy

Accessibility

No accessibility labels collected yet.

• 2026.135.2 · 21 Jul 2026
• 2026.137.1 · 25 Aug 2026