The Excellence Collection

• Free

Last verified 27 Aug 2026

3.3 139 ratings · App Store

1. 1/59th and last time at Excellence

   Forcing us to use this app has really cheapened the experience at Excellence resorts. I come here to unplug, not to sit at a nice restaurant with a PHONE in my hand. I know that some people like using their phones for everything, but some of us would rather leave the phones in the room and browse a REAL menu. Until paper menus are made available to those of us who don't want to carry our phones, I will not be returning. It's so sad that they did this.

   jermjerm831 · 27 Aug 2026

2. 1/5I understand why this app has 3.3 stars & it’s not the app itself

   Listen if you want to stay here or book your hotel here, don’t. I will be making sure that every single Google search for this app from here on out is terrible. That’s how mistreated i was. And not only me, i had multiple folks in my wedding group be stuck without rooms on check in, be promised rooms they weren’t given, overcharged and under delivered. I want this hotel to know the rudeness they showed me in front of my girlfriend while me trying to be understanding they misplaced information will not be tolerated. I will not stop unless i am compensated for my time & being double charged for my room (which i was happy to pay while They looked into it). This comment will be my warning & my vengeance - looking at you David & Erik.

   Justin emert - that’s how mad · 27 Aug 2026

3. 2/5Nice Resort, Silly App

   We really like this resort group, but the app is comically bad. The schedules directly conflict with what is posted on the doors of some restaurants and bars. Events disappear with no explanation. The weather was not reliable even versus other weather apps. It never recognized my reservation so I could never sign in. Possibly weirdest was the fact that the resort map in the resort app slightly differed from the resort map at the resort The menus did seem accurate, which was good because there are no menus at the restaurants.

   TheFeller · 27 Aug 2026

4. 5/5Fits all your needs

   I have no idea why people are so pissy about this app. It does exactly what you need it to do. You can view a map, see all the restaurants, find activities. You can’t book your stay here, but that’s not really what the app is for. Its designed for guests, not people still planning and deciding where to go.

   catholicsteph · 27 Aug 2026

5. 5/5Great resort, great app

   Most of the reviews on here are either complaining about their resort (this isn’t Trip Advisor) or complaining that they had to take their phones to dinner. App worked perfectly and you can literally just decide what to get before you get to the restaurant. It also tells you what shows are happening and more. Didn’t crash, didn’t glitch. Not much more you can ask for in 2025.

   Domlauri · 27 Aug 2026

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