Hyatt Inclusive Collection

• Free

Last verified 27 Aug 2026

4.8 31680 ratings · App Store

1. 5/5The perfect week - even when things didn’t go to plan!

   We are just finishing up a fantastic week at Dreams Sapphire. All week we had excellent service from Mardo, Sergio and Moises at the Seaside Grill, Dyana Victor and Jenry at the Indigo Club rooftop, Francisco and Leonardo at the Rendevouz bar, and Denisse and Fabio from the Unlimited Vacation Club team. Denisse, Herbert and Alex from UVC also went out of their way to help us stay an extra day and get treatment for our daughters (10yr) high fever and nausea that caused us to miss our flight. We were really worried and they took care of everything. We can’t wait to come back and would recommend it highly. Thank you to everyone at Dreams for making this long awaited and overdue vacation so special.

   leroyNYC · 27 Aug 2026

2. 3/5Hyatt diminished this paradise

   Paraiso de la Bonita was once a rare treasure of a resort, now diminished to a pretty good but not exceptional chain property since purchased by Hyatt. Having stayed at this resort 6-7 times over more than 10 years, I can see immediately that the Zoetry brand of “Unlimited Rewards” no longer applies, evident in many ways: room service no longer 24hrs, food portions much smaller, stingy with ingredients, special food requests not really welcome and often not honored, towels aging and rough, daily treats in the room no longer. The daily rates are managed to attract full capacity with chain-seeking guests, with extremely high charges for spa services, wine. The most noticeable change is the reduction in staff, resulting in an inevitable decline in service. We waited 15minutes to be seated for breakfast at 9:45am, not because there were no tables, but because there was not sufficient staff to provide adequate service to guests. Breakfast can take up to 2 hours, with repeated requests for water, salt and pepper. Food is good but no longer remarkable, reflecting many tiny changes in quantity and quality designed to save the chain a few pennies where possible. The staff members are still many of the same wonderful, welcoming, beautifully friendly people, but with the noticeable reduction in staff are unable to give the same relaxed attention to guests. It’s a good resort in a beautiful beach location, but no longer so special, and in need of a costly re-fresh of dated facilities.

   GoedL · 27 Aug 2026

3. 3/5Helpful better with improvements

   The app is helpful but not as informative as it could be. The night it rained changes were made but the information in the app was not properly updated. Another chain has access to concierge 24/7 via the app. It is so convenient not having to call or leave the pool or your activity to ask a question or make a request. If this app has that feature, I cannot find it. There should also be better descriptions of events and a daily schedule that includes everything for quick and easy access. I packed for Roman nights but if it was available this week, I could not tell when and where. If it was cancelled, the app should have stated that as well. Breakfast ordering. I could not figure out how to order 1 omelette with cheese, mushrooms, and spinach. Instead I received 3 omelettes. This should be easier to order the ingredients I want in one omelette. There are great desserts here but the app did not have selections for desserts with my dinner or drink options. I loved the comment section which allowed me to clarify my orders and add options that were not provided.

   55🙂 · 27 Aug 2026

4. 3/5Dreams sapphire not such a dream

   The hotel badly needs an update. All the furniture is old and the furniture in the buffet is stained. They don’t let you bring buffet food to your chaise and if you don’t want burgers or chicken wings for lunch at the outside grill you have to eat inside. There was construction noise the whole time next to hotel that it made eating inside unpleasant. There are few amenities in the room. No Q tips or cotton balls , hair conditioner. When we arrived there were no bath robes, no wash cloths and no bath mat in the room. Service around the pool is basically non existent even though we paid for a cabana. There is a wait for dinner unless you make a reservation at the hibachi table. The kids area is not open until noon!!! Kids get up early!! The entertainment does not start until 8:30 and there is no entertainment in the huge lobby bar at all. The wait to speak with a concierge took over an hour. I don’t know who rated this place but at most it’s a three star.

   Jillnt · 27 Aug 2026

5. 1/5Fast and frictionless - not

   If you are going to rely 100% on a digital phone app to do everything at the hotel the the phone app must be easy fast and frictionless. It is anything but that. It is slow, not intuitive glitchy and when 100% of your guests during check in (even the young ones) need to hand their phone to the person checking them in so the phone app can be set up properly, you know right there the phone app is problematic. It is a shame because then all the staff of the hotel need to work extra hard to make up for guests that start their experience with a very poor check in process. One last point, transportation in Cancun is an industry so when you come expect 5-7 “handler” events on your way to the hotel. It is all set up for each person that greets you to be tipped. All for tipping but 5-7 interactions to get you from point a to point b? Definitely folks piling on to the transportation step in order to get a piece of the action and in the process totally elongating and complicating a very simple step.

   Hosdawg-022 · 27 Aug 2026

Privacy

• Data Not Linked to You — App Functionality — Identifiers — Device ID Developer declared
• Data Not Linked to You — Identifiers Developer declared

Accessibility

No accessibility labels collected yet.